 In this video, I'm going to describe the various parts of the MyPerson online form and I'll also explain how to apply for a new service and the example that we'll be using is the service Renew or Update a Livestop Pick. You should use a computer preferably or a tablet to access MyPerson. In order to access MyPerson, you need to have firstly registered as a MyPerson user and verified your account. You only need to do this once. If you haven't already done this, then you should watch the first video in this series which describes how to register as a MyPerson user. So assuming you already have MyPerson account, we firstly need to find the web page where we can log into MyPerson. So open up your internet browser and search for MyPerson Services and it will be the first link that's listed here. So click on that. Since we already have MyPerson account, we want to log in as an existing user. So I'll put in my email address here, I'll enter my password and I'll tick this box saying that I've read, understood and agreed to these terms and conditions and I've read and understood the privacy policy. You can click on either of these two links to view these documents if you wish, but for now I'll just log in. Just before I do that, you'll notice there's a forgot your password link here. So if you've forgotten your password, you can get your password reset by clicking on that link. And here I'll click on log in. Alright, this is the MyPerser screen and you'll notice that there's a log out button up here on the right and there's also a help button that leads to a troubleshooting page where it describes how you can reset your password, update your details, what internet browsers you can use and who to contact for support. So going back here, you'll notice there are two tabs, one for My Services and here you can see that we have no approved services at the moment. We'll come back to this tab in a moment, but we'll just go to the MyPri file tab and here you can see that you can update your personal details by clicking on this link or you can click on this link here to change your password if you wish. Alright, so going back to the My Services tab, we have an approved services section, but we don't have any services in here. There's another section called Apply for a new service and there's quite a few different services here that you can apply for, but the one that I'll be using today is Renew or Update a Livestock Pick. So if your service application is automatically approved, it'll go into the Approve Services section. If your service application is not automatically approved, it will go in the new service applications in progress section, which I'll explain further in a little while. So we'll click on Renew or Update a Pick and what you should do here is enter your pick and enter the first two characters in uppercase, or most pick start with S, A, S, B, S, C or possibly SK. So I've entered the first two characters in uppercase. I'll enter the rest of my pick number and I'll click on Submit. Now it says your application for this service will either be automatically approved and you'll receive an email within the next 30 minutes saying that your service will be available for use via the Approve Services section of my PERSA, or if it's not automatically approved, it would be forwarded for review by a PERSA representative. And if it's not automatically approved, it will appear in the new service applications in progress section of my PERSA. And when your service request has been reviewed, you'll receive an email informing you of the outcome of the review. So I'll click on this link here to continue and you can see we've been returned to the my PERSA page and in the Approve Services section we have our pick listed with the service Renew or Update a Livestock Pick and that's been auto approved because the name that I used, Andrew Smith, to register as my PERSA user, matches with the name registered against this pick in PERSA's database. So that means you'll be able to renew or update this Livestock Pick whenever you want to. The previous screen said that I'd be sent an email so we'll go and have a look at that. And here we are, the email has arrived. It can take up to 30 minutes for the email to arrive depending on how often your internet service provider refreshes their email server. If you haven't received it after 30 minutes it may be in your spam box so check that. So I'll click on this email, it says that my application for my PERSA service has been approved, my service is for the pick that I entered Renew or Update a Livestock Pick and that I can access this at any time by logging into my PERSA account and there's a link here to log on if I wasn't already logged on. So since I'm logged on I'll just return to my PERSA. Now if I applied for Renew or Update a pick, for a pick that I wasn't on in PERSA's pick database then it would go into new service applications in progress. So we'll just try that, click on this, enter a pick that I'm not associated with in PERSA's pick database, submit that and we can see that we've got the same message as we saw before, either your application will be automatically approved or be forwarded for review by a PERSA representative and it would appear in the new service applications in progress section. So click on that, that will return us to my PERSA and you can see down here in the new service applications in progress that this pick is now listed here because there wasn't a match between my name and the pick as registered in PERSA's pick database. So what will happen here is that a member of the pick registrations team will review this application and contact you within three to four business days if necessary and then decide whether to approve or not approve your application. If your application is denied then this application here will no longer be listed in the new service applications in progress section will actually disappear from that section and you'll be sent an email stating the reasons why your service application was not approved. If you have more than one pick you'll need to apply for renew or update a livestock pick for each pick that you have but you only need to do this once for each pick and when approved you can renew or update your pick details for each pick as often as you like. So in this video I've described the various parts of the my PERSA screen and I've also explained how to apply for a new service for renew or update a livestock pick. If you have questions or a problem you can refer to the frequently asked questions for pick online document on the PERSA website or you can contact the pick registrations team during normal business hours. In the next video I'll explain how to renew or update your livestock pick by clicking on the link next to your pick over here.