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Published on Apr 2, 2011
My girlfriend and I took a trip to Miami on 3/24/2011 for my birthday and stayed at the South Seas Hotel in room 228 for $379/night. The hotel is NOT EVEN CLOSE to what it looks like on their website. As soon as you exit the nice looking lobby, you see the true face of this hotel.
The stairwell smells like a dirty gym locker, heavy on the body odor. Walking down the hallway to your room, the air is humid and musty, and the carpet, which looks like it hasn't been replaced in at least 20 years, contains more dirt than carpet fiber at this point.
Thinking the worst was over, I was getting settled in my room and noticed a tiny bug crawling across the bathroom sink. After inspecting more areas of the bathroom, I found 8 more on the floors, bath tub, toilet and light switch. If they were in the bathroom, I knew they had to be elsewhere in the room.
I threw off the covers of the bed and 5 more bugs scattered out from under the pillows and sheets as soon as the light hit them. As I picked up the phone on the nightstand to call the front desk, another pack of 10 bugs dashed out from under the handset and neighboring notepad.
The staff seemed unconcerned that their hotel was overrun with bugs. A man working at the front desk said "They're not even bugs, they're little ants, they're all over Miami". And the woman working at the front desk said "This is the first complaint we've had about bugs". They offered to switch me to room 232 down the hall and I took them up on it.
Upon entering room 232 we were greeted with a strong scent of urine. It smelled like a nursing home. I closed the bathroom door, logically thinking that was the source of the smell and left for a couple hours to grab some dinner and walk around. After returning to the room, the smell of urine was still just as strong so it was obviously soaked into the carpet. Not convinced that my problems were over, I took a closer look at bathroom and bed. It was just as bad as room 228, BUGS EVERYWHERE!
I ended up on the phone with American Express Travel for over 5 hours working with their helpful staff to get me out of this situation. Unfortunately, there were no more rooms available anywhere on Miami Beach for under $1000/night and it was getting late so we had to sleep on top of the bed, in our clothes. In the morning, we left for Fort Lauderdale to find accommodations that were worthy of the price we paid. No thanks to South Seas Hotel, I lost an entire day of my vacation. This building should be demolished!