 Hello and welcome to my society's demonstration on Fix My Street for Councils. This is part 5 and we'll show you the administration side of Fix My Street for Councils. We're in the summary page at the moment which will come up for yourselves and you can see that this gives you a quick summary of what's been going on with Fix My Street over the last few months. We can see how many live problems there are and from how many different users. Now bear in mind this won't be an accurate demonstration as this is a staging site and not an official live website where these two numbers would normally even out a little better. We have 197 live updates, confirmed alerts and unconfirmed alerts, questionnaires sent and questionnaires answered. Questionnaires are sent out to your residents to check that they are happy with the service they've received via Fix My Street and to give you any feedback they'd like to provide. You have a problem breakdown so you can see how many are confirmed, how many are closed, how many have been marked as fixed by the council, how many have been marked as fixed by the user, ones that have been hidden via the moderation tool, 10 that are in progress and so on. You can also see a category fixed rate for problems more than 4 weeks old. So we can see here that a total of 9 abandoned vehicles have been reported and 22.2% of those have been fixed. As we go down we can see some more such as street lighting problems, tree repair problems, pothole problems and so on. This is a really great way for you to be able to have a quick insight on how quickly things are being fixed and reported. We then can move on to bodies. Here you would normally have the name of your council and perhaps some district councils that are included. In this case we've been working as Somerset County Council so we'll go on here. As you can see the categories are listed that showed up on our reporting system. However we can add a new category such as tree in road. You would then provide an email address for this to be sent to. Now the great thing that FixMyStreet can do is that if you email one team such as pothole at mysociety.org for any pothole reports but tree at my society for any tree reported reports if they need to go to different departments we can easily arrange that for you. I can confirm that this is a category we'd like up but however you could delete that category if you no longer required it add a note this was confirmed on the 19th of August and create a category. Now when someone submits a report that additional category will come up. We can then go on to reports and we can see an ID for each report. We can see the detail of the report who reported it if they wanted to be anonymous or not who it was reported to and the state fixed in progress or so on and we can edit that if we would like to. You are also able to flag a user if they seem to be putting up spam content or inappropriate content on a regular basis. This is then monitored and we can eventually ban that user if was required and we see who provided an update which was myself but again as usual this would be a different person as be a member of staff updating on that one and marking it as repaired. We can see a timeline so we can see exactly how your staff are doing and how the residents are reporting their problems in. We can see details of the surveys that we sent out which are those questionnaires. We can see a list of our users and that can be users at the council who are able to reply, respond and edit those reports. Now I can't click on this that does hold some sensitive information but it simply lists it in a normal format. You can see who they are, the email address they are using and then you can go on and see what information they are providing. We can click on flagged in which you can see a list of flagged users and any problems found. We can get statistics so we can enter a start date so let's say the 1st of August and end date of the end of August to include unconfirmed reports. We're going to see them from Somerset County to Council. We get a count and you can see the count of reports, the count that's been fixed. So that's a really easy way to see how you've done this month and configuration which you don't need. That comes to the end of our Fix My Street demonstrations. If you have any further questions please do let us know. My email address is camilla at mysociety.org and that's come up quite a few times during these presentations if you need help on the spelling. Thank you so much for your time today and I look forward to hearing from you.