 Accountability means that you understand what your responsibilities are, that you meet those responsibilities, that you are responsible to the people who depend on you every day. Accountability means doing what you say you're going to do and following through on it. Accountability is a personal experience. You are accountable for your daily activity. You are accountable for how you present yourself. You are accountable for what type of service you provide. Accountability is very important because it's what makes a city work to establish fairness and honesty to the customer and to other employees. To me, accountability means just giving it your best. I have taken responsibility for what you do, whether it's right or wrong. To be aware of my deadlines and if I'm asked to do something, keep my word. When I think of accountability in my department, I work internally on equipment for internal departments and they service the city of Fort Worth, whether it be police department fire, teeping debris, water department. So when we complete a task, we're accountable for everything we work on. Accountability is basically doing exactly what you say you're going to do, especially within customer service. It is so important and vital to make sure that you follow up with the customer when you indicate that you're going to follow up with them. So many times customers, you know, I receive a call from someone and they're like, oh, thank you so much for calling me back. People say all the time they're going to call me back but never call me back. So I think it's important to be, hold yourself accountable for the actions and the results. We're making Fort Worth the best managed city by implementing a management plan across the board that all of our employees and citizens can refer to and hold us accountable for the things that are in our management plan. Thank you.