 Dear students, I welcome you in the course of leadership, emotional intelligence and the CN making. This is module number 175 and we are going to talk about what to do if you are a toxic handler. We discussed about aggressive passive behavior and the passive aggressive person sometimes comes up with something which the toxic handler needs to deal with and the toxic handler needs to know what to do, how to do and how to use the emotional intelligence in important context. If we continue our discussion related to the toxic handler, there are a few things that we need to understand and those things would be discussed in a bit more elaboration. For example, what to do if you are a toxic handler because it's very important for the toxic handler to understand the toxicity and also needs to understand what to do when the aggressive passive people are around you. The first suggestion is that you have to look deep into the fact that are you working in an organization characterized by lots of change which is basically dysfunctional or the politics is taking place because dysfunctional and the politics are going to pollute the environment and you would not be able to come up with right decency and the creativity and innovation which you want to come up with. Along with that, the toxic handler would not be able to deal with the people effectively and efficiently if the dysfunctional aspects are there and particularly dysfunctional conflict is there and if the politics is prevailing. Secondly, it is said that are you working in a role that spans different groups or different levels because when you are cross-functional or cross-herarchical operating, then at that time you have to be very sensitive that different levels of different needs and wants, different emotions, different context, they are dealing with you. The third aspect is that do you spend a lot of time listening to and offering advice to colleagues at work because if you spend a lot of time talking to people, dealing with them, then obviously the toxicity of all of them, the aggressive, passive people, you have to absorb that aspect and if you are spending a lot of time on this then definitely you can have burnout, you can have anxiety. Another important thing is that do people come to you to unload their worries, emotions, secrets or work-less problems because their worries, emotions, secrets and work-less problems will basically overload you and if you are overloading then in that case your anxiety, burnout, frustration, it might be increasing because you are the toxic handler, you listen to the people and after listening to the people you are trying to absorb all the toxicity which is coming and emitting from them. Now being a toxic handler, how do you know if you are a toxic handler and how do you know that when and why you have to deal with the people in a certain way? The first aspect is that do you have hard time saying no because it is a very important aspect that a toxic handler cannot say no to most of the people, most of the circumstances may not say no, the reason being that person is having empathy and that empathy is basically forcing that person to say yes and the person is listening to everyone. The second important thing is that do you spend time behind the scenes, managing politics, influencing the scenes and others are protected because if you are continuously putting a burden on people's mistakes, protecting them, saving them then obviously the blunt that is something which you have to face by your own self. The third thing is that do you tend to mediate communication between a toxic individual and others? The fourth aspect in which we have to decide if you are a toxic handler or not, it is said that are you that person who feels compelled to stand up for the people at work that need your help? Because if you feel compelled, your psychological aspect may be that you feel motivated to deal with the people in a positive way, you feel that it is your duty, it is your responsibility that you are there to make the people happy and make them normalize and make them calm. The fifth aspect is do you think of yourself as a counsellor, mediator or peacemaker? If any aspect is allocated to you or you assume it, then you have to be careful that now you are going to act like a toxic handler and being a toxic handler you have to be careful, you have to be on your watch for your own emotions demonstration and for your own well-being and for your own emotional intelligence because you may have to take all these things at stake. Dear students, we have just seen that the responsibility of a toxic handler is very high because it is a very sensitive relationship with all the people who interact with a toxic handler because the toxic handler is responsible for the normalization of their psychological frames. If we conclude all this, then dear students remember that being a toxic handler is not difficult as compared to being a toxic handler because with the passage of time when people would be vomiting and pouring out all their frustrations on you, it would be difficult for you to tackle the situation effectively and efficiently all the time. Therefore, you must be vigilant and you must be careful in your conduct and connection with other people. Thank you.