 LivePerson is a SaaS company since 1998. Our mission statement is to create meaningful connections to our customers using our reach multimedia platform. With our live engagements, SaaS service, we are able to help our customers reduce bounces from their site and increase sales. We have today 8,500 customers, 8 out of 10 from the Fortune 500. App time is a very big deal for us. This is why LivePerson for many years used only physical servers and very small footprint of VMware. 3 years ago we decided that we want to go to virtualize as much as possible. We considered our minimum requirements which were to be able to scale to thousands of VMs with commodity servers we had in place. The solution must be cost effective and we wanted to transform our infrastructure to pass style, platform as a service style. We considered a few options, Solaris zones, VMware and OpenStack were the top 3. We already had a small footprint with VMware and we knew that going with VMware is a sure bet. The only issue here was that it did not stand to 2 of our minimum requirements which were cost effective and to be able to utilize in the solution all our existing hardware which is cost related issue as well. We started small with the OpenStack, gave it to specific teams in R&D and QA. We also started small in production, deploying it only on new and small impact services such as alpha and staging. In time we built our confidence, having Puppet integrated fully in LivePerson helped a lot. It helped in provisioning new servers and services, making the adoption period smoother and the rest is history. LivePerson have today in production 1400 instances with more than 6000 cores and we continue to grow daily. OpenStack is running all of our services from some of the components up to 100% of them. Our plans and infrastructure roadmap is going with the OpenStack, utilizing new features coming our way like heat, cilometer and many more existing stuff.