 So one of the most important skills to use as a facilitator is the ability to ask the right questions in the right way at the right time. In asking questions, you are able to enforce your role as a process expert and maintain neutrality. So asking questions shows that you're focused on the participants and you recognize that they're in control. Yet you're able to take a step back and shift the responsibility to them so that they can take ownership over their answers and their decisions.