 There might come a time in your life when you have questions about research or citations, but you aren't able to come to the library to see us in person. Don't worry, you can still get instruction from us online and over the phone. The fastest way to reach us online is with our chat service. Go to the library website at utm.library.utoronto.ca When you see this icon that says chat with UTM library or this icon that says ask chat with a librarian, simply click the icon. We will usually respond within seconds. Simply click the chat icon. A box will appear in the upper left hand corner of the screen. Type in your question. If you ever see this icon that says ask chat is closed, click to send an email. It means that the chat is closed and you can send an email or try to chat with us the next day. We only reply to emails during business hours on weekdays. Chat is particularly useful if you need help immediately. But if you've got the time, then an even better way to get instruction is to schedule a Zoom meeting by booking a research consultation. Research consultations over Zoom are the best because it is like meeting in person. On the UTM library homepage, click help. Then click reference and research help. Then click book a research consultation. Keep in mind that we will only reply on weekdays during business hours. If you send the request early enough, we may be able to schedule a meeting on the same day. But in general, we will reply to you about scheduling a research consultation over Zoom within 24 hours. You can also phone us at 905-828-5237. If you phone while we are away from the desk, feel free to leave a message and we will reply when we are next in. To find our up-to-date hours information for all of the services mentioned in this video, along with links to our instructional videos, PDF guides, and citation resources, visit our reference and research help page from the UTM library homepage by clicking help and then reference and research help.