 With almost $1 million in unpaid fines, the City of Pikeville has let Sudden Link's franchise agreement expire as they work on a new agreement with Intermountain Cable. The streets of the City of Pondchers had earlier franchises but this is the last franchise that we granted them. Off and on over the years we have some technical problems with Sudden Link and usually the city finds out about that because we get customer complaints called into the city. In March of 2020, the city surveyed Sudden Link customers and found many had poor customer relationships, poor quality of service and issues getting timely service. Interesting enough Sudden Link didn't present any evidence at this hearing for whatever reasons. Really since that time nothing really has been done or done at least as far as Sudden Link has notified the city that they have corrected any of these violations. At Pikeville Medical Center we believe that together we can make a difference in the fight against cancer. We are proud to have patients who have experienced successful outcomes over many years. As always, we believe in a power of faith. Pikeville Medical Center where cancer can be defeated. The Pikeville City Commission held a public hearing in July of 2020 that determined Sudden Link to mean violation of their franchise agreement. There's basically 19 separate violations of our, for 14 separate violations the ordinance has determined by the commission that assesses a daily fine between $100 and $200. As of February 2nd, Sudden Link has amassed over $936,000 in fines with $100 and $200 fines being added daily. There's times that I've called and that says they're busy and you'll have to call back a little later time. You know, our ordinance requires that a place for service interruptions or service problems. There are times when I have personally called myself and would be initially told that, well, service tech wouldn't be able to come out for a week or two. And that's just not compliant with our ordinance if they're supposed to address that. As the city let their contract with Sudden Link expire, they have signed a contract with Intermountain Cable to build high-speed fiber optic cable networks within the city. For Mountain Top News, I'm Breanna Robinson.