 Hello and welcome to today's webinar. Virtual desktops. Should you be doing it? And if so, why? Many organisations are now moving to the cloud in order to virtualise their environment. However, they didn't get there overnight. Multiple service requirements including infrastructure, software, maintenance and licensing and delivery and also cost models are just some of the things that need to be considered. Today's webinar will address these and many more. Okay, let's get started. I'd like to welcome our host for today, Bruce Ellison. Bruce has provided on-demand technology solutions for over 18 years to SMB multinational enterprise and government organisations across multiple platforms, communication channels and applications. He recently founded ComsCloud, a procurement hub for on-demand technology with a panel of suppliers for communication channel solutions and virtual desktop. So without any further ado, I'd like to pass it on to Bruce. How are you? Great, thanks Sarah. Let's get started. Hi all. Welcome to the webinar on virtual desktop. Today one of my panel suppliers, Steve Moran from MAPEX, will talk all things virtual desktop. I've known Steve for 14 years and he's never let me down. He's a specialist in networks, infrastructure, SaaS based applications and in cloud based virtual environments. He's going to provide an insight into the virtual desktop world and talk all things virtual desktop pros and cons. But I'll pass it over to Steve to kick it off. Hi Steve. Hi Bruce and good morning and good morning everybody on the webinar. Today I'm going to be talking a bit about virtual desktops and sort of demystifying the whole area of virtual desktops and how you would use them. I guess I'll try not to put too much jargon in here and show you some of the practical uses and some of the pros and cons, the benefits and where it may be not applicable to use a virtual desktop. So the agenda today that we're going to go through is we're going to talk about what is a virtual hosted desktop and how does it work, why I'd want to use one of these virtual desktops and the benefits that it may have and talk about the changing environment of the IT workplace, about where people work from, how they work, what devices they use to work and then talk a bit about if you're interested in the path and how you actually adopt virtual desktops within your own environment. And lastly to give some an overview of who Mapex are and how we provide this service and the partners that we work with. Hi guys, so I suppose the first question we're all asking is what's a virtual desktop? So a virtual hosted desktop quite simply, it's just a regular Windows desktop. There's nothing special about it, it operates in exactly the same way. You have start buttons, you have folders, everything that you would have on your local PC. There are some differences though in that the actual desktop and the network around it are hosted remotely and when I talk about the network around it, that's things like file servers, things like web servers, other ancillary servers that you use in your normal course of business. They're usually hosted with that desktop and that desktop is usually hosted within the data center and the way that you access and interact with that desktop is usually over the internet or through a network connection. Now these desktops, they can be hosted internally. There are lots of large enterprise customers that have moved to this model to simplify the management of their desktops. Well in this case today we're talking about hosted desktops and they may be hosted via a service provider. The key thing about virtual desktops is where the data is located. It moves the data being located on your physical hard drive to be hosted remotely with that desktop. So hosted within the data center or somewhere within the cloud. So there are a few elements to the actual makeup of a desktop and a hosted desktop service. Obviously the Windows operating system which is the core of the desktop and that's the same Windows operating system that you would use on your local desktop. There is LOB there which stands for line of business applications. Like every business whatever vertical they're in they have applications which are specific to that vertical. So whether you're in real estate and you've got an application that deals with buyers and sellers or properties at a CRM or whether it's your mortgage processing and it's to deal with how you interact with your lenders and your brokers. People have these line of business applications. Then with that there are things around office productivity and that's your typical Word Excel productivity suite. It's not limited to just Word Excel obviously, Google have their version of that, Apple have their version of that as well. And the core around every workplace today is email and it includes an element of hosting that email so you don't have to host it yourselves. And then there's other things such as disaster recovery and dark storage and backup and the actual services that are consumed around IT. Things like updates and pitching and anti-virus and the like. So essentially a virtual hosted desktop it differs slightly to your normal desktop because of that remote element. So obviously it's within the data center so it's usually housed in something called a private cloud. And the easiest way to think of this is this is like your fenced off area of a network. So it has security around that perimeter, around that fence and your data and your applications are housed within it. You access those applications using instead of you can use a traditional PC but now you have a platter of other options in terms of access in those desktops. You can use smartphones, whether that's an iPhone or an Android phone or a Windows phone. You can use tablets and so iPads and Android tablets but also there's another device called a thin client that is like a cut down version of a PC that doesn't necessarily have hard disk in there and you don't use it to save data within it. It's just like a dumb terminal. The other element here and I'm going to go into each of these is what the service provider does in terms of hosting it within the data center and what they provide. They obviously provide the hardware which is the servers and the network and equipment and everything you need to be able to access these desktops remotely. But they provide security around that obviously within that private cloud but also things like putting anti-virus within there and email anti-spam checking and things like this. They provide maintenance around the environment so that with your traditional on-premise environment you might have IT guys, they come in and they do patch in, they do updates, they fix security holes, that sort of thing. And then there's backup and managing protection of your data to make sure that in the event of any failure of devices or systems or locations that you've got access to that data. And then there are two other options which are the licensing which normally in a traditional desktop environment you purchase that licensing, you consume it and as new versions come out you'd upgrade. The service provider provides that as well as a support framework to allow you to operate in this environment. So there are two different ways in which virtual desktops can be delivered. There's something called public cloud and private cloud. And this slide really gives you some of the differences between the two. The public cloud is you're in there with multiple other customers. The infrastructure is shared and you get the economies of scale of that sharing of infrastructure and usually you access it over the internet. That's where a private cloud, you're given dedicated resources. So what you don't suffer from is things such as noisy neighbors in Rome. So you might have another customer in a public cloud that's consuming quite a lot of resources. You know they're running their end of month routines or whatever it may be and it impacts on your service and delivery of your service. Private cloud gives you dedicated resources. The other thing a private cloud commits is the ability to connect over a private network directly into the data center so you don't have to rely upon the internet. Thanks, Steve. That's all well and good but why would I want to use a hosted desktop or managed service? I mean it's one thing that you can provide the services and it's there but what's it going to do for me? Okay Bruce, well going back to that slide I showed before about what the service provider does. You know there's a hardware maintenance backup licensing and support there. We'll talk through a few of those in detail. The hardware, I guess the benefits here are that instead of having to go out and purchase server and equipment which normally you would have to go out and buy that and give yourself some extra capacity to grow into. You know as you bring on new users you don't want to have to just go out and buy and upgrade your server. You've got to buy that from the outset. So the difference here is that we're changing that model to now you're consuming the service on a month by month basis so you don't need to budget for those peaks where you need to refresh your hardware and update it. That's usually the responsibility of the service provider. Service providers can also offer some hardware resiliency and what that means is that if you're a typical company you've got your file server in your back office, it's managing all your day-to-day activities. You have a problem with that file server. It could be a power supply fails or a disk fails. You're going to have some interruption of service so that you could call either the IT company or the hardware provider and get them out on site to replace that and that's going to create some disruption. Because service providers have multiple hardware within the data center they can move your virtual desktop environment to different hardware if there's a failure and you're up and running and in most cases you won't even know that that's happened. Steve, I was just looking at the hardware side of things. What's the actual cost when we're looking at these sorts of hardware requirements as far as servers and those sorts of things? What's it really going to cost someone? The cost of the server itself and servers can range from anything from $2,000 up to $20,000. But then there is the software that goes with that. There's maintenance plans. Then there's somebody to come in and help manage that hardware because people want to get on with running their businesses not necessarily run their IT within their businesses. So those costs can be wide and varied but there's something that reoccur and so often hardware needs to be refreshed and updated and the costs are introduced again. Okay, thanks. But I guess the key point here is that really the data and data is the key to everything in terms of a business because without that data it's going to create a real dent in your ability to operate it as a business. And rather than having, you know, you could have the best $20,000 server housed in your back office but if it fails or you lose data, you know, it may be that it's not that the hardware fails but there's a problem with security. You know, if somebody breaks into your office and steals that $20,000 server, there's a good chance that the data is going to go with it. And you know, you might have an avenue to restore from tapes but think about the disruption that may cause. So the data is housed within a data center and usually that's the best location in terms of power. There's redundancy around that. Data centers have redundant power feeds coming in from the grid. They have backup generators. They have UPSs. The data center that we use can actually operate for up to two weeks without any power to the building whatsoever and has supply contracts to run on generators past those two weeks. So, you know, think about if you do have a problem with power, it's going to have a real impact on your business. Okay, so when you're comparing apples with apples, the infrastructure that you get from a virtual desktop as opposed to the infrastructure required for the resiliency and backup required for your own business, if you were to have that internally, you'd almost have to have that double up. That's it. You'd have to have, like, to achieve even just a failover capacity, then you'd have to have a double up. But as a service provider, there are multiple servers. So, you know, you reduce that risk further and further by the bigger population of servers that you can move to. Okay, thanks. So, the other things, you know, that benefits around hosted desktops and maintenance is that usually, you know, you've got to have IT staff, people on staff, or you've got to outsource this to an IT services company. This is updates and patching. You know, I think the statistics are that if you put a machine unprotected on an Internet connection, it's something like 17 seconds before it'll be probed by something on the Internet to put some malicious software or malware on there. So, all of this level of protection that, you know, really is keeping your data safe and keeping your services safe is provided by the service provider as part of the service. The other thing is that you get access to new versions of software so that you can, the service provider can help with upgrades, can help with getting you to most recent versions, but also they can help with things like updates. And the idea there is think about things like myob, obviously regular updates, text tables get updated, every so often payroll information has to be updated so that that can be updated by the service provider as well. I guess the theme here is that a lot of the legwork of IT is being done by the service provider should allow you to get on with your business. So the other aspect is backup, and this is obviously the backup of your data and off-site in that data that's provided and monitored by a service provider. The off-site part of it is provided there, so there's no need for customers to think about where they're going to send their tapes or have people rotate in them. And the other thing is that with a virtual desktop, it provides a level of disaster recovery. So your site, at the moment, if you've got your server housed there, if that goes down for any reason or it's inaccessible, network problems, then it means that your business has a problem to continue. So with a virtual environment and virtual desktops, there can be access from a multitude of locations. And because going back to the data being housed in the data center, there's much more redundancy within the data center that could ever be achieved at an off-site or a location. Other reasons to use a hosted desktop is licensing. The licensing is included. And I guess this is, if we think about the hardware and updating the hardware, married with that is licensing. Windows server licenses, client access licenses, exchange servers, web servers. There's lots of elements around just the basic necessities of operating an IT environment that have to be licensed with virtual desktops and the way that service providers can deliver this license and they can deliver it on a month-by-month usage basis. So that gives you flexibility in terms of you can, you know, as your workforce expands or contracts or even if you have contractors or seasonal workers, you're just paying for the licenses that you use when you need them. And you're not going back to, you know, you're buying that server for 50 users, you've only got 20 at the moment, but you're expecting to grow your workforce over the next three years by another 30 people. You happen to pay all that cost up front or may not even use it by the time it comes to its end of its useful life. The other thing to include is that with the licensing is included software assurance. And this is like a Microsoft component that basically means that you're licensed to the latest version. So all of the maintenance, if a new version of Office comes out or a new version of Windows Server, you're licensed to that level. So in the same way you have to refresh your hardware, you don't have to refresh the software anymore because it's automatically included within the subscription. And the last element I'd like to talk about here is the support. And this is the key thing is that you're provided with operational support and the service level agreements that back that and a lot of those service level agreements are financially impacting as well. So the uptime that can be achieved in a data center and through a service provider is usually way higher than you can attempt to achieve yourself. The other thing is you're not paying for IT vendors or people that you have that assist with your IT. They usually charge from the minute that they set off to go to your business. So you're not paying any of those travel costs and time around that. You're only paying for a support that you need. So if you have new software that you need to have installed that you're not paying retainers to IT companies to just have them there just when you might need them. The other thing is that there are self-service options. You can have options to create new users, to do password resets. And you'd be surprised, Bruce, how many times IT companies are called and charged just because somebody's forgotten that password. I know the feeling. So I'm going to talk about the total cost of ownership of a virtual desktop versus a traditional desktop in a second. But I think I'd just like to do a poll and obviously thinking about virtual desktops and what a service provider might provide in terms of the hardware to run it, the software, the licensing, the storage, the backup, the antivirus. All these elements and all these add-ons that make up an IT environment coupled with things like support is to get a gauge, I guess, from the audience as to what they think the monthly cost per user might be for a typical service. Okay, so we're just going to launch a poll now. So based on what we've spoken about so far, hopefully we've all got a better understanding of what a virtual desktop is and we've seen the benefits. So what do you believe is the realistic cost of providing these services per user on a monthly basis? So we've got the lower end of the scale, which is $50 to $100. So select that radio button if you think so. Then maybe working up around the $1 to $150 and then $150 to $200 or perhaps you may think it's $200 plus per month per user. And this will give us a good indication before we actually move into the actual figure and what it would cost to provide all of these services. So we can see some results coming through there now. Steve and Bruce, and we can see the majority of people are thinking they're $50 to $100 per month per user. Great, thanks so much. So we'll stop that poll and we can see 58% of people are considering or thinking that it's around the $50 to $100, 33% just on the upper scale. And then we've also got one person saying $150 to $200. So what is the actual answer? Okay, well, I'll just move on to the next slide and we have our answer there. So the actual answer is that it starts from less than $100 per month. So depending on the type of software that you might require within, you know, you might have a requirement for an SQL server, you might have a requirement for multiple servers, then these will add some cost. But, you know, we're talking about a region starting for sub $100 a month. But with regards to the total cost of ownership, and I guess this is really where, you know, a lot of people say, well, you know, we know what we pay every three years or four years every time we refresh our IT. We know how much PCs cost. We've got an idea of the costs of software. How does that compare to a hosted desktop? And I guess the thing, there are some key things here in that there's a shift in terms of those costs in that there's the traditional IT solution. There's a capex cost, the server, and the software. And then there's some operational expenditure costs. So there's, you know, you need people there to be able to manage that, to update it, to provide support to users. And what we do with virtual desktops is we change that to just a pure predictable OPEX model. So the subscription rate per user per month is fixed and can be fixed for a term. And it gives you an idea of, you know, rather than having sharp shocks to your business in terms of these capex costs or, you know, a server loses a disk and you've got to get the IT company to come out and help you do that and these unpredictable costs, it smooths that out across the course of the period. The other thing is that existing hardware, so you might have already refreshed your laptops or the partway through that, is you can extend the life of those laptops because they're no longer having to run the applications that require upgrades. You know, new version of Windows comes out, requires more RAM. New version of Office comes out, requires, you know, more disk space or more RAM. So what that means is that because the PCs that you've got now are just becoming terminals into the remote desktop and the processing is happening within the data center, you can turn the life of a PC from three to four years right up until the point where it fails. And then, you know, people are going to say, well, we still have to replace the machine once it fails, but then you have different options. There are things called thin clients and these are cut-down versions of PCs that have the client software that allow you to get onto a virtual desktop and then all you need to do is have these, plug these thin clients into a screen and you can access your full desktop. And the good thing about the thin clients is and the PCs, we're not reliant upon what operating systems running on the desktop or PC that you're accessing the service from because the desktop that's delivered to you is from the data center. The other thing is you might have heard of this acronym called BYOD, bring your own device. I'm going to talk about that in a second, but it offers users the choice to use the, you know, the devices that they're comfortable with. We have, you know, lots of customers that they like Apple platforms. They like to be able to use that. They don't want to have to use PCs, but they still have to access those line of business applications that were designed around Windows networks. And, you know, in terms of total cost of ownership there, that you can offer the users the choice and that can, you know, promote some hardware cost savings. Steve, I've just got a question from Robin. He just asks, how important does the line speed become? Right. Well, that's a good question, Robin. If you think about most of the compute that happens is happening in the data center. So when you download a file or email, it's happening within that session at the data center. So the only thing that when you log into your remote desktop that's going up and down your connection and the line speed that you require is really just when you move your mouse, press the keyboard, and when you screen updates. So I'll talk about how we deliver these desktops shortly, but the actual line speed, you know, you can run a full virtual desktop with full graphical content on a 3G connection. And to give you an idea of line speed, we've got a customer at an ASX-listed mining company. They have exploration fields in Papua New Guinea. They actually moved to a virtual desktop from, you know, they work in isolated areas where they actually have to have helicopters bring USB drives and work on their data to operate in a virtual desktop over a satellite link. And they can work on their data real time and the actual bandwidth that's required is very minimal. So back to our costs here. So as I've mentioned, the cost can start from less than $100 per month. And I've just put some information there on a Gartner report that was published that shows, you know, server-based virtual desktops can represent between the 12 and 27% saving over a traditional PC deployment. And that was, the link is there to the report, but that basically was saying for a fully managed environment, for an unmanaged environment, you know, where you don't have like a lockdown desktop and users can't do, can install whatever applications they want and things like that, that saving increases to more than 50%. Thanks, Steve. I suppose we're really looking at, you know, the world is changing and we're moving to a, I suppose, a more mobile environment. Just wondered how that sort of change is happening. I've also just got a question about from David on high latency is an issue. Do you have any recommendation on maximum latency? Perhaps that's something you're going to cover as well. So latency for, just let me explain that. So latency is really the time it takes for you, for what you see on the screen to transmit up and down the wire. And obviously the further you are away from what you're communicating with, the more time that takes and that's where latency is a measure of that time. So the way that we deliver our solutions is using Citrix and Citrix have been in, I'll talk about this a bit later on, they've been in this field for a long time. The latency that Citrix suggests is sub 250 milliseconds, which is a quarter of a second latency. And to give you a perspective in terms of geography, we're talking about sort of from Australia, network speeds that would offer sub 250 milliseconds basically extend beyond Asia into the Middle East, to the West Coast of the US and probably Central US. So latency does have a bearing and I would expect that if you were in the UK and you were in a remote desktop in Australia, that you would notice that there may be some lag on the session. But we have customers, one I'll talk about a bit later, that they have operations around Asia and they run their full desktop environment through our data center in Sydney over the plain old internet and have as good as local desktop experience. But I guess leading on from this question, when wouldn't be the appropriate time to use a hosted desktop? And I've just given a few examples here. Areas where there's poor internet connectivity. And this is really, you know, I think somebody who's out on the road and working around regional parts of Australia in and out of network coverage, not just for internet but also for telephone, it's probably not the best use case for a virtual desktop. Obviously one of the things that is required is some sort of connectivity to back to that data center. And, you know, with most non-regional areas and certainly metropolitan areas, it's very easy to facilitate diversity around that network access. So, you know, we have tethering from mobile phones. Certainly, like our virtual desktops will work off a 3G connection. 4G, you know, we've had instances where customers have lost their internet connection and they have seven, eight people on a single tethering of a single phone running full remote desktop sessions. The other thing that might not be a scenario where virtual desktops might not make sense, whether it's some sort of direct interaction required with some back office equipment or system. So, you know, it could be in manufacturing, something that talks to a production line or needs to download a large volume of data to it, you know, like large print equipment and things or telemetry or things like this where really there's a lot of interaction required directly on-site with equipment. That's not to say that everybody can't use hosted desktop. You can operate in a hybrid mode where you've got both virtual and non-physical desktops. Other things you should really consider about hosted desktop is really a service provider and procedures around handling of your data. And that's all about, you know, who has access to it, what the security is, how they partition off your piece of the private cloud. And also, I guess more importantly is onboarding procedures but also exit procedures. You know, what happens when you want to switch a provider or maybe you've merged with another company and they have on-premise solutions and you want to bring your data back on. It's onboarding procedures and exit procedures that need to be considered. I want to talk a little bit here about the changing environment of workplace IT. And these are facilitators to really show you how things are changing in the environment and how virtual desktops can help you with these changes. So basically users, you know, now we're moving away from people come into the office, sit down at their PC, sit there at 9 to 5, leave the office, go home and switch off. They want to be, they want to work where they want to work. They want to work on the devices that they want to work and they want access to the applications that they require. Let's give some context there. What's happening is that we have, you know, people are working out of the office, they're working remotely. They're working with multiple devices. You know, people often have their work PC, they have their home PC, they have phones, they have iPads, tablets. They want to be able to work on whatever device they're working and also from wherever they want to work from. And I guess an interesting statistic is that they're, you know, they're using personal devices for work. And, you know, this, I guess, brings us into an area where we need to think about how do we manage the data on those devices. You know, somebody has information, you know, company confidential information. It's on a laptop and it's left in the back of a taxi. You know, what's your risk there in terms of losing information and losing protected information? So here's a chart that really shows this BYOD acronym, bring your own device. It shows how, you know, this is some information, predictions here from Gartner and sort of where we're at today in terms of the adoption of personal devices within IT and where it's heading. And we can see that really, you know, over the next two years, we're seeing that we're moving to more and more of a mixed environment where we want to give users choice around how they access their systems. So on top of all these issues around how users will access your IT systems, you know, we've got the traditional IT, the unpredictable IT expenses, you know, the server that crashes and needs to be rebuilt or a virus gets into a system and needs to be eradicated. We've come a reliant on IT providers, you know, to help us with everything from changing passwords to updates. Usually on premise is lacking in terms of business continuity. How do we facilitate keeping our business operational if we have some service outage? And then coupled with it, we have that changing workplace environment where people want to use the devices that they want to use to be able to do, to work, and not more than just accessing email on their device. And the other thing is that we want people to be fully productive out of the office, not change to the office and only be able to be productive once they're there. So some cloud trends from small-medium businesses from Microsoft, they're saying that basically 71% of customer surveyed are saying that they need mobile work styles. They need this ability to be able to have people work from where they want to work. They don't have, 60% don't have the resources to implement this technology. And, you know, they don't want to have a mixed bag of IT providers. They want to be able to go to one person or one company or one entity and help them with printing, with storage, with backup, with archiving, all sorts of solutions. And 50% of them think that cloud is important for that business. That's fine, Steve. Now, if we wanted to actually migrate from an in-house solution to a virtual desktop, how do you do it? Okay. Well, it's fairly straightforward. I mean, I think I'll just put some tips here. It's really, it's not an all-or-nothing type of scenario. It's not like, oh, I've got to migrate all my IT in there. You can start with basic IT services. Things like backup are, you know, they're a good way to sort of experience working with a service provider and how they can help you. And then we can move on and add things like office and certainly Office 365 is email in the cloud, but it's much more than that. It offers SharePoint. It offers collaboration like webcasting and email applications, you know, moving your exchange server to the cloud and through things like Office 365 or even Google Apps, which is the equivalent of not having to manage email services and deal with 20, 50, 100 users that come in to work kind of Monday morning and say, where's my email? Why isn't it working? Then consider a hybrid setup. And a hybrid is the idea to keep a foot in both camps. So you can have your on-premise IT and then look at linking that to virtual desktops and having users in the virtual desktops. You know, maybe it's just the ones that require the mobility aspect of working to operate first and that will give you an idea of how things operate and still give you access to the on-premise things. And I guess the fourth step is look at a full private cloud setup with managed servers and moving your servers into the data center and then having the virtual desktops there in the same location to access that data and access those servers. Apologies. So just to give you some perspective here, this is taken from Microsoft's Q1 2014 reported earnings results. And it's a comparison in terms of enterprise, in terms of where they're getting their revenue from. And the gray bar shows their traditional enterprise services. So this is the software that they sell and the services that they deliver for that software. And the blue bar shows from as recent as 2012 how the revenue that they're getting from cloud services. So it really shows that even in a very short space of time that the cloud derived revenue is now more than 50% of what they receive from enterprise. In fact, certainly in the enterprise space, Microsoft are selling more subscriptions of Office 365 than they are of their packaged product which really shows the dramatic uptake of these services. I guess the cost... Okay, so it all sounds well and good, but maybe it's not right for me now or what are the costs of staying where you are? The IT spending cycle is going to stay where it is. You're going to have that capital expenditure that's going to be creeping up every three years, and that can have impacts in terms of business growth and initiatives and capital that you may want to put into services that are going to help grow your business rather than costs which are there to support it. There's less focus on your core business activities. You've got to manage the internal IT and it can be anything from SMBs working with fixing things themselves to having people brought in to help and the disruption that that causes. And also you're exposed to those disruptions and those disasters. The power outages to the building, the person with the bank code that's cut through the cable in the street that means your internet's down, all these sorts of things you can mitigate with a virtual desktop. And then there's the people aspect. The workers are tethered to the office so they can only be productive whilst they're in the office. They can't be productive on their terms. And I guess where this can have an effect is that people that have worked in this new virtual environment and attracting that talent to your organization, they're used to the flexibility that it provides. So when they come to a traditional IT environment where you have to go to the office and work from the office, or you've got to work across a VPN and VPN slow and drops out because it's having to shovel a large volume of data backwards and forwards, you can have problems attracting the right caliber of people. The other thing is that your competition can gain that advantage. They can have that workforce that they can bring on demand and the costs will only be born when they bring them on and it can give them a competitive advantage. So I'm going to talk a bit about ourselves and my tech systems and give you a quick overview. We're 100% Australian-owned, like Redback. We were informed in 2010. We're based in Sydney. We're now launching in Singapore. We have customers that use our services, like I said, across AsiaPak. We utilize the Equinix data center in Sydney to give you an indication that your typical big four banks are located there. In fact, Myer are located in the Rackneck adjacent to us. If you've used Apple Siri, it's actually housed out of this data center. This is the premier data center in Australia, certainly for connectivity and resiliency and uptime. So we provide managed private plans with virtual desktop. We deliver that using Citrix. Citrix has been in the field of delivering desktop services and end-user computing for 20 years or so and are certainly leaders in the field of delivering this remote connectivity. I guess the directors that are involved in the business, we have a 15-plus-year history of providing on-demand solutions back to the dot-com era and where the buzz term for cloud was application service providers. Both Bruce and myself have been involved around delivering voice solutions, messaging solutions and still provide those solutions in an on-demand type scenario. Really, I guess going back to that poll that we did there the costs, traditionally, in an enterprise solution, in an enterprise they have had different factors when it moved to virtual desktops. It's really been around the management and the consistency and not having to have IT staff out at every single branch. They've moved to virtual desktop and the sort of price point for, $5,000 to $10,000 user customer is around sort of that $450 to $700 per month. So really what we've done is we've taken that technology and we've made it so that we've got it to a price point that's appealing to small to medium businesses. I guess the last feather in our bow is that we provide consultancy services around cloud adoption and that hybrid element to have part of your IT on-premise and part of it within the cloud. We're just going to go to a quick case study now just as an example of how an adoption has been rolled out. But while we're finishing up with this, if anyone has any final questions, please type them into the bottom left-hand corner. And at the same time, while Steve is going on this, we're just going to launch a brief survey which is located on the right side of your screen. So please feel free to complete that for us as we go through this case study. Okay. Thanks, Steve. So I just want to talk about an actual customer of ours and the scenario that they came to Virtual Vestops. It's a mortgage processing company. They've got 60 staff from five sites across Australia with a back office processing centre in Manila. They were reliant upon a single IT provider and through some unfortunate circumstances the proprietor of this IT company passed away suddenly and it left them in a precarious position of having to, first of all, have very minimal support but also be in a position where they were at risk of losing data or being locked out from accessing data because they didn't have access to passwords and things. This provider was working with them in terms of migrating to a cloud-type solution. It spent five months and was less than 20% of the way through. They weren't using Citrix to deliver this type of service and we were brought in in this emergency situation to help alleviate the situation. So we went with actually managing there and nursing through their problematic IT solution across and migrating the data and the systems across to a virtual desktop environment which allowed them to move away from having decentralised data in all of their branches and syncing that and having things which were out of date or not synced properly to running it within a central location and having people running from overseas in Manila to access that. The result was that they removed the risk position of using that small IT provider. They increased their reliability and their uptime. They improved the desktop experience for all of the users including the users within Manila who were having frequent dropouts and they now have a scalable and predictable IT cost per user. They know exactly when they bring on a new member of staff what that means to the bottom line. Can I just ask you a question with this, Steve? Obviously, when this does happen or any sort of change in organisation may affect different people at different levels and in different departments, is this something that the IT department just makes a decision on and rolls out automatically or what sort of impact can it have in other departments when making such a change like this? Well, thanks, Sarah. The impact can be, you know, those benefits that we talked about, the whole mobility side of things that people can now work from whatever device they want but the other impacts are we talked about costs as well and really there are cost savings to be had in terms of when you are factoring over the term of your use of your IT, what can happen. But I think the impacts is that really you're in a good position to tackle any challenges that your business may have. We have customers where they've had to scale down their business that would have had quite a big infrastructure, investment in infrastructure that would have been wasted but they can scale down their business quite easily and we've had the opposite with our customers that through their success have grown and brought on more staff and they can forecast exactly what it's going to cost and they don't hurt the user. And I guess the thing is in terms of the user perception is that they can now have a lot more flexibility around their workplace and the devices that they use. I've got a question from JB. He just asks how do these desktops, the RDP, etc. fare with video? Right. RDP is a protocol that Microsoft used to deliver remote desktops and works well, works perfectly well on a local area network if you try to open a YouTube video across a connection, it'll be jumping and jittering and this audio will be breaking up. Where Citrix are really excelled in this area is they can provide, it's all back to users aren't going to use this unless it's exactly like a true native desktop experience. They've optimized the protocol that actually delivers the traffic to you and said that it can run over a 3G connection so that it can run with high quality video and audio and work as though it's a normal desktop. So certainly the Citrix and the ICA protocol which is the alternative to RDP facilitate that and to the point where you can do AutoCAD, you can do Photoshop, you can do things which have been historically very hard to do over a remote desktop. Okay. I've just got another question here about to VMware and how that sort of compares with Citrix. Yep. So I guess the background is that Citrix have historically delivered things to the end user and everything's been about end user presentation and that's where their focus has been. VMware, their origins are really around server virtualization and making physical servers do multiple roles. So run a web server, run an exchange server, run a file server. There are, I guess, later entrants into that end user computing space and they still, whilst they still have a very good product, they still are catching up in terms of certainly running things like video and things like that across a VMware desktop is noticeably different compared to Citrix. And actually, interestingly enough, many high-end enterprises are running VMware for their virtualization, but they're actually running Citrix desktops on top of it, mainly because of that end user presentation. Thanks. Great. So we've come to the end now and we do have a few minutes for questions, so if you do have any questions, please feel free to type them into the message box. But first of all, Bruce, before we wrap up, just wanted to give everyone online a bit of information about this pre-cloud readiness assessment that you guys are offering for everyone who attended today. Okay, so we've got an offer, a pre-cloud readiness assessment so that we can come in and talk to you and look at your own infrastructure and basically where you are on the path to moving to the cloud. Now, it may be that you've got servers that you've just bought or that are coming to end of life and you need to actually do some planning about when you're going to move rather than all of a sudden say, oh, we need to replace our servers now. So we'll come in and actually look at your environment and your operations and talk to you because every client is different. And so therefore we have to treat every client as a special case and we come in and we basically sit down with the client and work with them because in the end, if we're going to be working with them, we are partners. And we need to establish their priorities there, what is important to them, explain clearly what is involved in moving to the cloud for them and this cloud readiness assessment exposes that so that then we can really work with them in an effective way. Yeah, and I think making a change like this is a pretty important part of any business so you wouldn't want to take it lightly. You would have to be quite consultatively approach. So anyone who is interested in that, please email Bruce, his details are online. And finally, I just like to hand it over to you, Steve, to wrap it up. I think we've all got a better indication of what virtual desktops are, the benefits, how to figure out whether or not we are ready and what sort of impact it would make on our business. But just closing comments from yourself, especially from people out there who are thinking about making the switch, one piece of advice that you would give everyone out there. I think the thing is like IT is a complicated field, but really virtual desktops, the thing I'd like them to take away is it's not complex in terms of your use of it. It's basically the same as what you've been doing day in, day out on your local IT systems, but now it's overlaid with a lot of different features and different benefits that will really make an impact to their business. Excellent. There you go. Wise words from the master himself. Thank you, everyone, for joining today. We hope you've gotten some interested insights and learned a thing or two. Like I said earlier, we will be sending a recording within 48 hours containing a copy of the webinar, some additional details on our presenters today and also the PowerPoint slides. And thank you both, Bruce and Steve. It was great having you on today. And thank you everyone out there for joining in virtual webinar land. We hope to see you at future webinars and we hope you enjoy the rest of your day. Thanks, everyone. Bye-bye.