 So it's not surprising that people in the community don't know how to act around people who are vision impaired or blind, so this is a really important opportunity for us to educate them. So I've had a lot of people that have come up and tried to help and they do grab you from the side and when they don't say anything it can be really really frightening and I've also had people get in the way of the cane and it's been broken a few times. We're here today to launch a very exciting campaign, it's called the Open Doors Campaign and we're doing it in conjunction with Public Transport Victoria and Yarra Trams. We're launching a skinned tram to highlight the opening doors to people who are blind or vision impaired. It's been fantastic to work with Guide Dogs Victoria and Yarra Trams and it's a partnership and a relationship now that we think will continue forever so we continue to work and find better ways of dealing with people with accessibility issues. Over 81% of our clients use Public Transport to become mobile around their city and around their environment so it's a very important part of how they live their life and achieve their goals. So we're asking people of Victoria today to be aware of the environment that somebody with a white cane has on Public Transport and stand aside, approach and ask. So stand aside, ensure that somebody with a white cane has a clear path to be able to navigate, approach, introduce themselves and then ask do you need some help and then help them if that's necessary.