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How To Solve the Disappearing Microphone problem in a GoTo Meeting session.

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Published on Feb 7, 2010

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Hello everyone! In this video I'm going to show you why some people's microphone audio does not come through when they are un-muted in a Go-To-Meeting session. For the person who has put their hand up, been unmuted, and has not been heard, this is a very uncomfortable situation, as it is also an awkward moment during the webinar for the webinar presenter. What I'm about to tell you is going to solve that problem forever!

By the way, this problem never comes up for people who have an actual microphone plugged into their microphone input on their computer. This problem arises for those people using USB microphones, or microphones built into their WebCam, and also for people using their line input as their microphone input, since they might be coming through a mixer or a pre-amplifier into their computer via that line-in connection rather than coming in through the microphone input.

Here is the situation: It appears that when Go-To-Meeting announces you have been unmuted, the Go-To-Meeting software attempts to force your recording input to switch to the microphone input. Of course, if you have nothing plugged into the microphone input, there is nothing but silence heard.

Here is the solution. Before the webinar begins, we are going to open your recording control (that's the one with the volume controls to control your levels during recording) and we are going to stash that Recording Control down in our Windows task bar so that we can beat Go-To-Meeting and switch it back to where it belongs after Go-To-Meeting has gone and switched it to the microphone input for us. You can get to your Audio Properties and Recording Control in either of two ways:

You can go to your control panel, then choose the sounds and audio devices controls, (or whatever your audio control panel is called in your software - I'm running Windows XP here), then click on the audio tab at the top of the panel - that is the third one from the left along the top for me. Make sure your default device is selected correctly, then click on the volume button for sound recording. For me, the correct one is the line-in control. Finally, shrink this down to the taskbar using the 'minimize' button at the upper right, and then close out the control panel.

Alternatively, if you have the small speaker showing in your Windows taskbar at the bottom down there next to the clock, you can right-click on that and select "adjust audio properties", then select the audio tab at the top of that, and the recording control volume tab next, and keeping the Recording Control box open but minimized as above, stash it in your taskbar below, then close the Audio Properties control panel.

Now, if you are selected to be unmuted, you are ready!

As you hear the words from the go to webinar software stating, "You have been unmuted", instantly restore your recording control from the taskbar where you kept it minimized. You will see the software un-check your line-in or your USB microphone or WebCam microphone, and attempt to force the selection to the microphone input. Quickly select the correct box again by clicking inside of it, and you will be instantly audible once more. That's all there is to it!

I hope this is been a tremendous help for people who have been facing this frustration, both on the participant's end as well as on the webinar presenter's end. Actually, I'm pretty sure it certainly will be very helpful!

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Captured by tbritton

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