 um next door like mean around to other folks have questions comments concerns member Barnett so i'm one of those early early adopters hold on let me get a picture of this i'll submit this right now broken microphone i think so i was really a doctor and i was all excited so i submitted on the storm drain that floods on Mendocino in front of our office every rainstorm and so i submitted it and what's interesting as i like when i just look oh there's comments so the system generator report three times four times five times and then a year ago moved from in progress to completed and the only thing about that is it still floods every year like it hasn't been resolved and so i'm trying to figure out from a residence standpoint when i tried this the issue was never resolved that looks like the app is recognized it is well but took care of it it's like no you didn't it floods every year and it floods all the way out across Mendocino avenue and it is a huge headache for all the businesses that area so i'm trying to figure out what happens after you've sent it through the app if your issue doesn't get resolved what's the next what do you do next is my question i'll take that yeah so from um so first off this app is meant to collect information throughout the city it's imperative that we hear from residents there's i mean the whole reason it was implemented is to get feedback of and while there's multiple ways to get feedback on social on our website those tools are very specific for you know providing information my son of rosa is is to your to exactly your point it is the core feature of making sure we understand issues that come in i can't speak on this one particular thing but in general when they come in they're supposed to go to the department that would deal with whatever the particular issue is normally protocol is if something can't be resolved or if it's just you know someone's like hey this road is whatever bumpy and they're going to pave it or they're going to pave it normally they would provide comments so but in this case if it's something that it just floods every time and nothing's getting resolved normally even that they would put some kind of notice in versus just closing it um let's chat after i'd like to see that um as to like why that particular issue was submitted and then just closed out and because even normally when you close something out you do submit some notification to the person that's submitting it so they know what action was taken even if we came and looked at it this is an ongoing issue it does flood once a choice a year we there's nothing we could do i mean whatever the piece is that there's normally a feedback loop as a part of our process and protocol um real quick too because back to early adoption i know originally when this app rolled out there was like tech things were working out so i don't know when you submitted it but i definitely know over the past couple years it has worked on all the issues and really resolving some of the process pieces and working with departments to make sure that things that come in get resolved and it really comes back to the communication from the city and the service providers that do that type of work it's um so just let me talk a little bit about the process piece for something to get put into the system and i'll use the a member issues as an example that gets turned on in a particular issue that was only created and turned on because i worked directly with it to work on that particular piece knowing that we are the end user and responsible to respond in those situations so when somebody submits it in our team in that situation is going to say thank you for this we got it or you know whatever we're going to do but there is a notification beyond just the flag that says 1482 your ticket submitted success um to address the same thing that you're talking about so it some of it's a process piece as to how we work through departments that facilitate those requests like a lights out one goes to a particular department tree removal goes to those departments and so when we as the city communications or see issues that they're not responding then that's when we'll get involved and try to work that out but it's important that we respond um it's the reason we have this out there is to is to communicate and make sure that we're being responsive as a city for sure thank you member deus delin on that now i have a follow-up question because i do think it's important to be responsive as things come in and then at the same time i'm seeing things like pictures of vegetation growth and fountain grove and they're saying they should be cut back so my question is around what gets prioritized because i'm seeing vegetation growth you know on sidewalks everywhere and it's not necessarily being submitted everywhere but are the ones that are submitted prioritized do those areas get an upper hand because somebody submitted on the app versus a place where nobody took a picture and took the time to submit it or how does that essentially get taken care of throughout the city that's a great question i don't know the answer but i'm going to find out because i mean to that it i mean if somebody is submitting something on the app you think hey being responsive i do know the public works and parks department are like definitely working in high gear to address weeds throughout the city in addition the city just launched a clean Santa Rosa sub beautification program to try to help resolve that um working with fire very closely on like a lot of the communications um it's kind of a double way and we got all this rain and then it stopped for a while and then it went rained again so it's like even stuff that we went and already addressed or cut down has then come back twice and so um but back to your question uh i don't know how it's prioritized but i will find out and report back at the next committee as to like how that what that looks like thank you and dovetailing off that i i assume this app does have multiple language options like people can you know see it in spanish if they need to see it in spanish i do not believe that's the case yeah we might want to look into that one well on the so just to be clear put the backup on the web app part like on the actual ios and like from the platform standpoint it's a single download i believe it's in english in both the standpoints on the web app you can switch i mean and i'll talk about it on the other app that we're doing tonight but i believe you can switch over through google translate into that to see to see it in that and to submit it in that yeah you know most people obviously i think predominantly are on their phones and when these things come up we're going to use their phones so so if that isn't the case um definitely would advise looking at that so we can get that that option integrated into the the phone and and maybe you know even beyond like just just spanish um obviously we have a lot of cultures here indeed you know brian and i work very closely together we'll talk offline after this meeting about what that looks like um i i just don't know the complexities of if it's an entire new app that each language would have to download and we do um work with a third party provider what is this yeah so this is the app actually the website as well as a third party that we get from a software vendor called excel and that we use for our permitting side but they also um are the ones this used to be a product called public stuff that they purchased um and and i don't believe that it's available in other languages i'm going to research that i don't think it's an option from them so we would have to look at um you know either talking to them uh about potentially doing that or looking at something else um because i don't think that it's an option today and certainly like lawn said the google translate um it's a good point and we should test that out um we might have jake was here he might be able to answer that question um but i would have to either ask him or test it out um so we'll follow up on that great thank you yeah i only asked that because you know member guest daily on raises a very good point in the sense of there could be a fair amount of inequity if a more vocal neighborhood is the one that's always getting kind of the work done in their their little area as opposed to another one who might not even know about the app um so you know equity needs to be centered and all things that we do as a city in the community so um that's wonderful i i know i kind of took a microphone there to remember language you know to say i think this kind of brings up some of the communications pieces we've talked about over time i remember who's in january brought up the shrubs along um marlowe before you get between you between steel and piner and how it impacted visibility and is and ultimately after this meeting they came and cleared the the brush um a few weeks later and this was in january well uh two weeks ago there was a major accident a young woman tried to cut in front of a bus and she couldn't see that there was another vehicle on the other side and they all got creamed because the shrubbery was six feet tall and while they were clearing the accident here comes the uh we call it the ag crew clearing all the brush all the way down um all the way to gernville road and the center divide and so had i known that all this was available in the app i mean i feel like i failed my community by not knowing that but also i remember calling the city and the person was like you just have to send them in online but they could express or articulate clearly to me where online and i was looking for something not this and then i would say even on my street our street lights are always out we have um a bunch of our unsheltered community members who take coverage in trees in people's yards and so it'd be nice to not get spooked if you're outside when it's dark um not reportable but just know when to report your streetlight and i even remember calling public works and saying okay what do i do the person was not able to articulate to me the steps to take to make the request and then after i think my dad because he's persistent called like seven times she basically told him like you need to stop calling your calls in the queue and you're gonna have to wait so the light didn't get replaced for almost four months so a huge dark blind spot in our neighborhood um that you know made everybody a little concerned for their safety and so neighbors porch lights were on that all had to be replaced because there was no streetlight available but nobody was patient enough to say hey sir ma'am or community member person this is how you go through the system to make a request and i feel that if the move for the city is to move everything here that i think there needs to be some like customer service like training for those answering the phones to be able to articulate and express to people how you want to collect those tickets my parents are old school they're traditional they're going to call they're going to look for a phone number they're going to dial and i think many folks in the communities we live amongst are going to do the same especially those that are not using anything technological yeah and i mean i will speak from the city standpoint whether you're on the app or you call in you should receive the same level of service and and to that we don't normally don't do a digital only service i mean you can walk in to a counter call and or email or use an app i mean i think this is across the city because they're like standardized pieces but was the light ever fixed okay um some quick follow on just remember lang just maybe think you have a couple things first and foremost um possibly as part of the package that we did uh i think it was the civic videos that we did perhaps what we could do is is something similar and well not similar but in the sense of create videos both english and spanish just like what you know mr tichner just did for us maybe like a really truncated you know quick speedy version of what you just gave us um so that people can navigate through it because some people rely on videos i am one i'm very much a visual learner i mean i can read obviously but uh visual is always the the preferred option for me um and so i think you know just some some easy videos would be really great and then um you know i often find in both you know my professional capacity and and just generally speaking people don't like clicking through a lot of things if you look at like emails sometimes it's crazy how low the click-through rate is on like your emails you're sending out for your organization but if you put the content there without any links they'll read it this is weird phenomenon so the reason why i bring that up is because it begs the question of is the placement of where this this link is to report a problem is that the best place we could put it is it something that should be front and center on the website since this is something that could really serve the community um should we bring it to the front of the website is there a better way to display it and make sure that people can find it right away um so first answer to that is 100 percent i'm currently in the middle of a web redesign it's um we kicked it off with our vendor so you could expect to see a new website um closer to the end of the year um and there is many uh many areas for improvement that we are working on but this is a great example to bring up you know cow is that this in in this case it's in addition to the mobile app it is also a web app and so there is lots of places to find it but ultimately you should be able to like find it very quickly when you do go into the mobile app that that normally is front and center brian adding that crisis communication piece puts that to the top because in the middle of an emerging issue that would be the first thing you see because you're going in there but otherwise that will that'll go away so as soon as we're done with this meeting he'll turn it off and then it'll kick back up so it is that but i think it's a both a combo of like you're saying how to find it easy on the phone and also when you're on the website it's like what a very important issue so one of the there there'll be more action item menus in the future based on what we're remapping the um navigation on our website um the second part of that was the videos um i 100 agree we can definitely work on that um i'll bring something back to the next um team meeting and kind of talk through that whether we have it done at least work on it some scripts and we can work with it to make that happen for sure i think that's a great especially on social to your point like it's much more engaging make it quick easy and just informative to like educate people and like hey there's a really quick way to do it um i just would say also then the follow-up to that is the city needs to remain responsive when since we're asking people to give us information in this way yeah it all sounds great i'm excited about the web redesign i know we participated many many years ago we have and hoping design it from what it used to be which was terrible it's better but now it needs even more improvements because technology moves fast so so excited to hear we're updating again that's that's great um and thank you i look forward to hearing all your updates later i'm going to look back to my fellow members are there oh member in a sense you i just have a few a few quick questions um so i guess a comment first i think it's absolutely cool i hadn't seen it before so um pretty cool thing but then do are we tracking how many people use it and has that like slowly moving up or is it saying the same are we promoting the app i can talk to the are we using maybe long talk to the promoting part of it but uh so we we do track um usage we've actually just high level numbers since uh we went live on this in december of 2021 um on the website uh the web piece and then we did the mobile app more in about may of 2022 so it's been live about a year uh we've had 6052 issues submitted through it to date 1981 are related to streets and a da 942 around abandoned vehicles so those are you know roughly half are around those two categories although the streets and a da includes many you know subsets um and then we also know that about 87 sorry 82 percent of our users are actually using the website right now which is interesting information 13.3 percent use the ios devices on an iphone and about four percent android and then we i don't have the numbers with me but we do have the exact number of users and when they registered and things like that as well but it is continuing to get used um and we do have plans to roll out more categories too as as time goes by so we're working with other departments uh some that's when you go there some cases will say contact this phone number and we're working with those departments um to roll this out like said in in here as well so so on the promotion side we do write stories and publish thing uh information on their website and social on it but to um chair weeks is this point we'll definitely work with it to do some more video stuff to promote it even further all right thank you i know when we first launched it too we it was in a newsletter but honestly it was kind of buried there's a lot it was a busy newsletter with a lot of information it was toward the bottom it and that was about a year ago so it might be time to push something out there as well again for sure thank you do other folks have any questions comments i do have one more and i promise i'll be done um an example across from i still call it the president kind of building because i don't know what the hell to call it um but across the the parking lot that's in between us and the other building there's been graffiti on the about the second story behind a tree for for several weeks now and so my question is like and remind me because i can't remember would the city come out and remove that or is it incumbent on the building owner to do that oh it would be the building owner okay that's good to know i have a question about if there's reporting you know through the phone and then also through the app do you ever would you ever consider updating the app so that it reflects what's been reported by phone so that someone doesn't have to i mean i don't want to report something that's already been reported so typically and it does vary right now by department but a lot of times when somebody calls in they actually keep there's a back end to this application the set staff keys it in and then it shows up on the app for the public and you know as long as they market is public so in many cases the actual system that is used to track this information is this system that gets keyed into having said that are probably our largest service request system slash work order system in the city is a system called city works which is in the process of being implemented but it's been live with public works issues and several others for over a year now and this is tightly integrated with that and so really what happens is when somebody submits an issue through this app if it's one of the departments like public works for example that works with the city works work order system those items actually automatically through a through a real-time almost real-time integration gets sent over to that city work systems where it issues work order so it actually flows with their business process flows um and then if they get a call it depends on the department but some of them get directly into city works and when that happens it basically pushes a copy to this system so that all of those items are represented for the public to see what's out there so there's a couple of other side systems that other departments are using that we're still trying to work through but the big ones are really the the city work system and this one are the two main systems that staff use and so when they get that call instead putting a spreadsheet or send somebody an email you know the processes are to for most departments are to get it into a system um and y'all you also mentioned that that that map I think it has the 30 or 60 latest incident that right it so the yes so I noticed there's someone on there pouring it five or six times so what if some guy comes in and says I want to do I find all these things wrong and then all his reports are at the top of the list and are appearing on the map and then other people aren't addressed yeah well so a couple things on that so we you know I I don't want to speak for the other departments and speaking accurately so I'm gonna let you know lawn continue the process of following up on how they're responded to I do know how some of the of the departments work though typically if it's a safety issue they're looking at those items first um they don't at all I don't think there's any department that looks at it based on like which ones are at the top of the list so to speak and that's why the filters come into play really the the map that we see that I demonstrated is not really used by city staff it's really more for the public to see where those issues are coming from where they're being submitted but once again when it goes to for example that city work system they have processes in place there on how it's prioritized and like I say it could have come in from the phone it could have been a street crew you know driving down the street saying oh like that you know there's a pothole there that we need to get the the you know pothole crew to work on it so they get into the office and they'll key it in there and so they have their own processes that once again fully know because it varies from department to department but it's not based on order that things come in basically and then also where it only shows those top five or whatnot that's really it's a I don't call it limitation but the way that that software is designed from the vendor is you it's not configurable so you can only show 30 you don't have a choice to say 25 300 or whatever it's 30 and it's based on the latest but that's why the filters would come into place because you could then go into the filters and say you know just show me all of the potholes or all of the street lights out or or those and those are really what the different crews are looking at as their their respective work as they work and or when you're zoomed into a location so if you were like right here and there was a bunch of things submitted you'd already see that something was submitted and for the same piece of like Brian's example of the street that had damage if you were right there you'd likely see multiple dots right where you were that you could click on and oh it's already been reported and my understanding is anything that's submitted double they'll just come back and say yes thank you it's been submitted we're working on it yeah but I agree it doesn't get reprioritized it just comes in and the priority does come in if there's a life safety issue that definitely is prioritized immediately to police and fire or public works to address whatever's going on and they then it will secondarily address other issues that aren't directly life and safety all right I am skin in the room here any other questions concerns hypotheticals all right I'm not seeing anything so with that we can move to public comment looks like we might have someone here in the room Gregory Farron I made my gazillions writing software and so I know how easily it is that what you write gets morphed into something someone else wants to use it for no so I'm going to suggest something that I know some people are working on that could easily use this there are activists from 25 years ago who made great videos about Santa Rosa about the history of Santa Rosa about the streets in Santa Rosa about lots of things that if you were on a website you could learn about by going to YouTube but some of them have discovered that you can make those videos on YouTube or wherever you're storing your stuff uh triggerable by the location you're at so if I take my cell phone to a certain part I can get the video about what this building history is all about it's 15 houses by oh I have great videos all about we're in the process of trying to make it so like some of those books cover this I put some of their videos on the map explaining their history of Santa Rosa my question is like what wouldn't they have in some of those things I'd I yeah based on the current the current platform from excella it's not really set up to receive videos and or information that others would then share so it's not at least from the reporting side um I don't have to talk to Brian is to like if you could somehow add something in there that you could share information but like most of that entire city works app which is Celebot was based on like a CRM that's really dealing with reporting issues a lot of our stuff that we do from like the marketing end or history piece is like on our website and things like that but um I mean I guess you know it could have info yeah it's a cool idea I don't know if it's necessarily right for this app but that's a cool idea I mean you're willing to display your location and allow yourself to be you know essentially track yeah well yes yeah I mean I talked to you know yeah that's interesting to hear that yeah I mean I as you're mentioning that it thinks makes me think of parks and just you know like what's available and location-based stuff so that's really cool actually so I'm not sure if this app is the right avenue but it does pique my interest and I'll definitely look into what that looks like and just to confirm we have no one on zoom no one on zoom at this time correct excellent well with that we will proceed forward and to item 5.2 civic ready login update I'm assuming that's back to you Lon it is thank you very much one second all right excuse me one second yeah my my colleague did just notice I failed to thank you Mr. Tickner for coming today and providing that update I do appreciate it it was very good no worries thank you for the opportunity to discuss it and happy to answer any questions I know Jake's contact information is on the slides he's the one that supports the application on a daily basis but happy to take you know calls emails that kind of thing to myself if anything comes up great and thank you for your comments as well sorry to cut you off oh sorry to cut you off there Lon um back back to you again no worries let me pull I'm pulling on my screen just give me one minute all right so um I'm really excited about this so this this update is actually based on some conversations that we had at the previous advisory board meeting member Rodriguez highlighted the need for Spanish language to be available during the sign-up process for civic ready we echoed her concerns at that meeting and we also been working directly with the vendor to elevate this product feature request which the vendor civic ready with the with the with the understanding is to build a translation functionality into the platform sign-up form so I'm happy to report that we did work with them and they made it a priority and worked with us to quickly resolve the concerns as of last week they implemented google translate as a drop-down menu functioning much like our website um srcd.org functions so I think you can see this this is our main page for that when all of our website is connected to the language translation setup now when you go to the public sign-up the very first thing it has is the ability to change it to any of these particular languages I'm going to go down here per what her request was um specifically Spanish um when I move down here click it into Spanish the entire page immediately turns into Spanish which you can then go down and subscribe um under the website same thing is true over here um if you're trying to do just updates to your particular account same thing you could go in there and select the language and then it shows that you can log in and make edits to that account so I just wanted to highlight that and also thank the committee for providing your recommendation um we took it seriously and did make updates um very quickly and um that's that's my report all right great thank you are there any comments questions from my fellow advisory board members I am not seeing anyone jumping up all right well thank you so much for being so responsive I'm I'm sure the the community thinks you as well so so really really happy to see that and well without further due we'll proceed to public comment anyone on zoom there's currently no one on zoom all right and we will move right along to item 5.3 this is the issues of concern the city residents and announcements that was left off I don't want to make that clear for my fellow members so this is uh an opportunity for CAB members to report issues of concern to community members within their CAB areas and the city as a whole so I will look to my fellow members member do you see a little I have one issue of concern and then one announcement I'll start with the announcement um thanks lawn for mentioning pride I think that was one of Mayor Rogers's uh inclusions on there so pride is coming up there's going to be several days of lots of activities taking place and there is one specific event that I want to highlight here taking place June 2nd in the at night actually at La Rosa there's going to be a fundraiser for trans life this is being put together by pride and by losin inviting anybody to attend and to participate in this kickoff to the pride activity so it's called pride fiesta al cien June 2nd starting at 9 p.m. at la rosa which is a restaurant in fourth street now in terms of the issue of concern I appreciate the city for stepping up and making Cinco de Mayo happen it was a rainy day but people still came out still celebrated and that was really great to see how everything came together very last minute but it was important and it was needed one thing that did come up is the lack of parking and that's something that is just it that's the way it is in roseland and something that needs to be addressed but specifically for community members coming out to um to celebrate to enjoy I heard of people that were towed because there was a lack of parking and so that you know creates a huge hardship for people who want to come out and participate and celebrate and so I don't know if the city's going to lead it next year but regardless it would be important to address parking in one way or another provide a way for people to get there so that they don't have to worry about being towed or getting a ticket um and I think that that's incredibly important especially in roseland especially for that community I think in past years you correct me if I'm wrong but I thought we were using what is it rosy the shuttle to help transport people from other areas that had parking to that area and I don't think it was there this time but I believe that was the practice you'll have to check with with your other colleagues lawn because don't don't quote me on that I could be horribly wrong um so yeah so uh at this point the city's not planning on um hosting the event again next year it is somebody else's event um we'll let them take the lead if they're going to to do that um and then we'll see where that goes so but at this point I just want to make sure that that's you know clear um the the parking um and the transit piece is something that I'll be talking to our colleagues and we're a part of that team that puts that thing on so we'll be looking at that and we have a year in advance to to address the things you're talking about is the city because if it's a nonprofit group leading this event next time is the city capable of bringing out rosy the trolley as a sponsorship is that legally like allowed I don't I'm not really sure um I will look into the city's transit efforts for uh that particular event next year um and you know as as that event comes up and if it gets submitted um to the city for an actual event definitely look at that but I I don't I just I'm not sure I don't want to speak on behalf of transit yet but um I mean based on just you know the feedback we're here I definitely think it will come up um from us as to like what we should be doing about it so yeah even increasing bus routes for that day making it you know 10 15 minute intervals from specific stops and you know communicating that in advance so people could get on the bus and use it so yeah just stop but great great point thank you for that um member Lanech um so an announcement um in case you don't have it on the calendar Juneteenth is June 17th and it's a community-led event for those who are not familiar with what Juneteenth is and why it's celebrated it is the celebration of the last enslaved people in Texas who were finally notified that they had been freed two years prior to the past of 1862 and three two years after and so this is celebrated as a part of Black liberation and Black communities coming together to again call for our own freedom and liberation for which we are not often afforded in the current climate for which we live in today especially in the community here in Stoma County one of the things that kicked off the event that we have here in its 53rd year was an act of protest they in South Park historically was where I mean excuse me the land in which Martin Luther King Park stands behind the fairgrounds and on that lot before the freeway was put in was originally community where Black folks gathered John Richards was a freed slave that came from Canada and owned the land and unfortunately because he didn't have any descendants it quickly became a selling point to the highest realty bidder and that is how we were able to build up a fairgrounds a racetrack a park and ride a golf course and leaving the crumbs of MLK Park with no parking and is chronically under maintenance and not managed and so in the spirit of ensuring that the community was not erased students from the NAACP branch and from the MLK celebration committee and from the GC as an act of protest marched to that park to keep the city of Santa Rosa from bulldozing it as it was slated to do so so the 53 years of the Juneteenth celebration in Stoma County is one of the oldest in the state and in this region and is a historical nod to ensuring more and more parts of Black community and Black history are not erased from our community. Sharing that to say it's a it's a wonderful event in which we offer libation and honoring our ancestors and elders the community members who have fought hard and been steadfast in community to ensure the erasure did not become successful although it has been a difficult push and to celebrate celebrate all of us coming together all of the Black orgs come together to put this event on and we do it with little to no funding because as many of the self-proclaimed equity champions we have nobody provides us with any funding to make this event happen so it is definitely as grassroots and major as possible and one that I hope you will find the time to join us the march will happen again from Juilliard Park to MLK Park in honor of Vince Harper and his long-standing commitment to our community so if you're interested in doing so you can meet at the park at about 10 a.m. it's about an hour walk it's a little over two miles and head on in into the park and the celebration will kick off at about 11 and goes to about four or five in the evening activities for youth family musical performances basketball tournaments and all types of good food will be available just a warning parking will be an issue because there's no parking at that park and it's the same weekend as country summer held at the fairgrounds some issues of concern are in some of our most historically marginalized communities we have parks that don't have the infrastructure to support for these events to take place and the utilizing the city center which would be a remarkable place to celebrate the rich histories and cultures that folks are wanting to bring and invite folks to take part in is extremely cost prohibitive the permitting like you have to pay for the meters to be off if you're doing anything in the downtown area the list goes on and on and on and sort of the missed opportunity to have transit also be prepared and running on a more rapid pace so that folks could use those modalities to get to these events and participate and while I don't think the city's in any position to recalibrate their event structure it is very prohibitive to smaller organizations and community led groups that are essentially trying to preserve history and culture and you know we don't come in with a budget like pride to charge people $150 for a table or $150 to participate in the fair or you know the list goes on and on and on we're small small small tomatoes and just trying to make things happen and I think you know as community members leaders and folks who engage in these events I think it's a really good opportunity for us as we head into continuing to think about what our priorities are is really helping be a partner with the city around how some of the the rules are really prohibitive and really prevent and and don't allow for folks to engage in a full and authentic way I mean we live in a community that talks about equity being a pillar and the fairgrounds has historically had an event that brings a pretty polarizing crowd when you have all the black people at one park across from it and for us it's uncertain and it's scary last year the headliner at the country summer event during that Saturday event was somebody who wrote racist rhetoric online and had people driving by yelling things at certain intervals during the day and that's hard to live in a place where that is a reality because people aren't even thinking about us and they're not thinking about how those things impact when people are trying to show up and so I say and share all that around how we can be better stewards of practice engagement and communication because it can literally cause groups of people harm my other issue of concern is around the lack of service and customer-based relations I didn't share this last month because it was way too fresh but I did share with care with chair weeks the city manager and assistant city city manager I got yelled at by the parking staff in the parking office and I should never see the parking ticket and it's probably the hill I'm gonna die and but I don't care it's the principal the system that is the park passport app and relationship to paying at the meter and then their system when they run to check for tickets does not communicate I paid for a meter I was in transition between my paper plates and my permanent plates didn't realize that they were different because I haven't bought a car in a while and in noting that when you run someone's VIN number it should pull up that it's the same car well I still received a ticket and when I had a series of unfortunate events that I had to deal with personally and reached out to the city there's no system or database to leave a note on your file it's essentially I was told come to the field office and explain what happened and you should be given a supervisor to speak with and I was met with the exact opposite first of all the office is not private you stand in a lobby with three other departments and everybody else talking about their issues with the respective with the respective divisions there but also I was fussed at before anybody looked at the paperwork and documentation that I brought and then when I asked for a supervisor I was told no we're here to enforce parking and code and all these like barky policy procedural non-human things and for me that was a very off-putting experience but I as I shared it with other people they highlighted that they had the same that that they experienced that same level of aggression and to me while I get the city makes millions of dollars off of parking they won't be losing sleep over a $2.25 meter and I think that speaks volumes to the lack of customer oriented training and experiences that people are having but as the only person of color in that office in that moment and everybody was staring at these two white staff members yelling at me I had to make a very serious choice in that moment because I could tell everyone else was ready to dial 911 had I responded in a way that would have been firm and advocating for myself and I'm being gentle with recounting it but it was extremely disturbing and extremely concerning and when speaking with community members they all have had similar experiences like that too and you should be able to professionally advocate for yourself and our city buildings and businesses without being met with such aggression and assertion of policy and law when there was simply a clerical error and a systems error that could be explored and further identified. All right well thank you so much member Lange first and foremost incredibly happy to hear that March will be in honor of Vince Harper again for those that aren't aware Vince Harper served on this board for a great many years and was a community champion for youth and a wonderful wonderful guy so so sad to lose him but I'm happy to hear that we're still honoring his name and then thank you for for sharing all that other stuff I was equally alarmed when she shared that information with me and would definitely I I guess encourage the city to further explore that issue and see what we can do to make some changes there with that I will look to the room do other folks have things they would like to share right now member Chen. Yes I'd like to share two pieces of information one is on May 19th I attended a healing concert it's called the Asian American and Pacific Island healing concert at Paradise Ridge binary it's a good opportunity to see a lot lot of our you know people from different ethnicities Japanese, Vietnamese, people from Laos, people from China it's a good event it's I've been living here for 23 years and it's my first time attending a you you know event to see so many people this month is the epic heritage month so it's good to see that in our community there are so many you know ethnic groups meeting together to celebrate the heritage the food was good the music you know from the Filipino music Japanese taikos Chinese taiji and also there's some some fashion show and offenses from written community so next time if there is a similar activities I do encourage everybody to enjoy the good food and music and to see other you know people from Asia Pacific the second piece of information I want to share is this coming Saturday we are organizing a educational seminar to help people understand how to prepare the kids for college we are inviting the principal from Montgomery High School Lowry Farm and our College of the Mission consultant from the Bay Area of Susana Wang the address is at 741 4th Street the starting time is 10 a.m. to 1130 at the Saloma Cream Power and the ones to the north center all right thank you so much member Chen I never turned down good food in good times so I look forward to you giving us updates on future events like that does anyone else have anything they'd like to share with the group member and since yeah just a quick one so on May 7th the LCL and Lova Rugby Club for which I help coach had their final game of the season and they were playing for the state championship on and I think I'm cherry Allen your Sacramento and they won 27 12 so I just wanted to shout out the LCL and Lova Rugby Club for their undefeated season and winning their state championship in their division so big shout out to LCL and the Rugby Club awesome wonderful thank you for sharing that and I'm looking again I'm not seeing anyone all right oh go right ahead since I wasn't here last month as I was in a bike crash um I found a chance to microphone I think we might need the microphone on just for recording purposes correct sorry yeah I think we need that we're on track from this angle so I wasn't here last month to let all y'all know that may is bike month in addition to all the other things that may is um and normally I come around unless y'all know that pledge to ride for bike to work day pledge to ride to ride your bike in May and I didn't get a chance to announce to y'all that we're in partnership with Mike Spikes and we were actually doing a bike giveaway um so that if you do pledge to ride in May if you do become a member of the coalition if you did ride a bike all there's different ways to become a part of it there's an opportunity drawing that we're going to do in June for a public uh computer bike so that was what I was going to announce in April didn't get a chance to tell you guys but I do have pledge firms with me I also have posters for any of you who want to bring them to your place of employment to be a bike friendly business um and I do have one other advocacy thing um the organization I work for this to make me a bicycle coalition for bike month did an advocacy campaign around bike theft um it is a major issue in Sonoma County and so we actively put out bike index um placement stickers for people to put on their bikes with a actual what to do it's a free app it's free to register your bike with bike index and when you go on the site to register it tells you how many millions of dollars they have saved people by getting them their bikes back the other half of this is we have been communicating with all of the law enforcement agencies throughout Sonoma County to let them know we're doing this so if they find stolen property i.e a bike and they look for this QR code they can reconnect that person back to their bike so I have a few here with me if anyone would like to take one at the end of the meeting um and that's what I have for you for this month so there's 80 left of bike month encourage you to go out and ride um strengthen numbers and um right and we want bike friendly businesses in this county and I will talk with member land here about Juneteenth because I can't say it's our first name in October yet buddy you with my vice chair and he and I wrote this meeting as much as we could and we were right home together so I worked with me on getting a bike ride together thank you I believe I'm still here so I would love to bike and on our bins as well um so that would be that would be wonderful and thank you um for sharing all of that um I have been biking to work home on except for one day when I couldn't actually bike to work it was bike to work day I was in a leadership program I'm sorry um but I I have been enjoying my short but and brief commutes to work in the morning it's been very nice um it's been a lot like that actually in the morning um I've been all smiles uh so anyways if uh no one else has anything to share I'll just briefly know and Lon he might have mentioned this but uh first Saturday Park Cleanup Prince Memorial Greenway um June 3rd 10 a.m. 12 p.m. it's a lot of fun a couple of us usually show up have a great time so I strongly encourage you to join us and I think Arianna um our member DSC Leon covered uh uh Losian things so that was all I had so with that um I will look to offer up um public comment anyone on zoom just in case there's nobody on zoom right well that being the case we'll move to future agenda items and right now it looks like we have listed district town halls which is tvd and the center is a general update alternatives which is also tvd um Lon would you like to add anything yeah I actually um uh I think next time we'll talk about town halls I've developed a framework that I want to share with this group um as we move forward that kind of like solidifies like how we successfully do them and to try to get more people involved um and then I know we had talked about looking at the strategy and some other stuff I guess it's just a matter of priorities um for the group and who's going to be here are we meeting yeah I just note to everyone we were thinking about doing it next month but I am on vacation and now it looks like member marnet is also out of town we're going to make it work one of us will be here virtually or maybe we'll see how it plays out but um I'm assuming all of you have vacation plans over the summer as well so it it might be the case that we look for are we look to September potentially for the discussion of the strategy session does anyone have any thoughts concerns about that I know it's farther along than we had originally anticipated but it's summer I'm just assuming people are going to you know live their lives and go enjoy some of the warm weather does anyone have thoughts on that now's your chance I'm not seeing anyone jumping the microphone so I'm assuming everyone's okay with that so we'll we'll look to schedule that in September and and we'll communicate okay so are you are you saying you want to not have the meeting next month and then roll one out or oh no we can still have a meeting next month I have no problem with that I mean okay just want to make sure are you both gone the same time uh yeah it would appear that that isn't back the case um and honestly it's a two hour difference where I'll be it's not a big deal it's the end of the day chances are I won't be doing a whole lot anyways so it's it's totally good it'll be fun all right is anyone else want to add something to the agenda all right I'm not seeing anyone jumping me leaves the microphone so we'll circle back with that outside the loop here so with that um a camera where do we do public comment for this as well ah yes then public comment please I'd see nobody on zoom and nobody at the podium for public comment all righty then we'll move right along and I am looking to adjournment we need a motion and a second motion to adjourn all righty then we are adjourned thank you everyone for being here tonight and have a wonderful evening thank you everybody