 Continuous improvement is important value for the City of Fort Worth and our employees because we're not always going to get it right all the time, but we're going to get better every time that we do something. We are growing by leaps and bounds, so it's necessary for us to improve on our quality, our customer service, and our product. Continuous improvement is a part of my work ethic. It's a part of my daily practice. My position is heavy customer service, so I really get asked questions that I not always know the answer or who to contact. So I am consistently improving my connections within the City or my understanding of a citizen's issue or how to resolve their problem. We're using technology every day to make sure we're delivering services efficiently. As a good example, the library department is using technology to sort books that were returned by patrons. It's important for us to always continue to improve because that is the way we're able to demonstrate accountability. To improve on a process is to be able to deliver a better product. We're constantly trying to get better and better and better about the materials that we use. We're constantly testing new materials, contractors come in our area all the time and say, hey, I have this new product. It's guaranteed versus the old stuff last 10 years, this will last 20 years. Well, we're giving that a try. We're actually putting it to the test and in a lot of cases, it's absolutely true. It does last longer. Continuous improvement is critical in IT. If you stand still in IT for too long and you don't have continuous improvement, you're going to get left behind. So we strive for that every day. You might do something extremely well, but there's always an opportunity to get better at it. And improve because you can't sit back on what the guys did before you. You have to make it better. So leave the place better than you found it.