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Dealing With Angry People - Dr. Blackwelder's Training Series for School Personnel

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Published on Jan 4, 2012

School bus drivers and assistants are faced with many complex situations each day and are largely isolated from any substantive assistance while out on the road. There is potential everyday for angry confrontations with parents, students, homeowners, co-workers and motorists. Give them the tools they need to appropriately deal with angry situations.

This module familiarizes participants with the early, intermediate and advanced levels of aggression. Participants will learn cognitive vs. visceral questioning as a technique to calm angry people; understand how body language, verbal and para-verbal behavior affect angry encounters; understand causes of stress, affects of stress and stress busters; take an anger self-assessment test, and understand the nature of anger, dealing with anger, and strategies to keep anger at bay.

Whether it be a student, co-worker, parent or motorist—understanding the issue, measuring our own responses, and de-escalating the situation is critical to being successful.

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