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Published on Jul 4, 2011
http://chris.pirillo.com/why-customer... - I've been a Best Buy shopper for as long as I can remember. At one point, I even worked there. Recently, there have been a few red flags raised in reference to some of the bad customer service decisions they've made recently when I've gone in to make purchases.
The most recent example of this came when I brought a 10% off coupon in to the store to use on a new cable modem I was getting for a service upgrade I'm having done at my home. To my surprise, the cashier denied the coupon because the word modem didn't appear anywhere on the coupon printout (even under the list of exclusions).
Do you feel I'm in the wrong? Have you ever had a disappointing customer service experience at Best Buy or another electronics store? Leave a comment and tell me about it.