 Welcome to TechSoup Tours. My name is Becky Wiegand and I'm an Interactive Events Producer here at TechSoup. I've been with the organization for about five and a half years, having been a writer and manager of our blog and an editor during that time. And before coming to TechSoup, I was a user of TechSoup and a beneficiary of the donation programs at three small nonprofits located in Washington, D.C., and Oakland, California, and San Francisco. So I've been in your shoes having to navigate how to access technology donations through TechSoup. So hopefully I'll be able to answer your questions today. Like I mentioned, I'll be your tour guide. And you'll also see Ali Bzdikian and Nagin Edimad in the chat window answering your questions and capturing them on the back end so that we can answer them during Q&A. Once I start the live tour, I won't be able to see your questions live, but we will try to have time at the end to make sure that we're answering them, and you may get answers in the chat window. So feel free to put them in any time. Just know that I won't necessarily be able to see them while you're watching the webinar. For today's agenda, we'll be doing a quick introduction of TechSoup, who we are, if you're not too familiar with us. We'll have some polls to gauge sort of where you're at in the process of accessing technology donations through TechSoup. And then we'll do an overview of the website, including different parts that might be helpful in answering your technology questions like our community forums and support windows. And we'll also look at the product donation program and how to register and get donations. So to start us off, TechSoup is a 501c3 nonprofit, and we work to ensure that other nonprofits, public libraries, foundations, and charities have the access to technology products and services and the resources on how to use them. And part of that is providing webinars like this to ensure that you know what's available to you, and to know what kind of resources are there to help you use them. We have been around since 1987, originally called Compumenter. And our donation program served more than 210,000 charitable organizations. We have partners in more than 60 countries around the world. So if you're joining us from outside the United States, there may be a partner in your local area or region or country where you can access these technology donations. For the purposes of today's webinar, we'll be focusing on TechSoup.org, which the resources available are like articles and forums, are there for anybody to use, but the donation programs are for organizations in the United States. So again, if you're joining us from outside the U.S., you'll learn a bit in this webinar but you may have a local partner that you can fulfill your donation request with. We have a lot of new services that we've been offering. If you're familiar with our technology products, for a long time we offered primarily software donations, and we also started offering hardware donations in the form of refurbished computers and printers and label makers. And we've also now expanded to providing some consulting services with different consultancies for nonprofits. And we also have new products like Windows 8.1 or the new QuickBooks 2014. So there are a lot of new things always happening at TechSoup, so we want to make sure that you know how to get them and we'll walk through how to make sure that you're in the know on what new donations are available to you. Again, we're a nonprofit, and so our job is sort of an intermediary between the corporations like Adobe, Cisco, Microsoft, Symantec that make these donations to nonprofits. We're there to help verify that you are eligible based on the restrictions that they set and to distribute those to you. So that's the role that TechSoup really plays, and we want to make sure that you're able to get as much as you're eligible to receive through the donation program, and we're constantly trying to expand what's offered and what you are available to access. This is our new homepage at TechSoup.org, and we'll walk through this page together live in just a couple of minutes. But before we do so, I'd like to take a couple of quick polls to see where you're at. Have you joined TechSoup as an individual member? And this means you, Angie, or Debbie, or Jeff, or James, Patricia, and Rich. Have you all, that's not everybody, but go ahead and click on your screen and let us know if you have joined TechSoup with your own email address, not an org email address, as an individual member. This will help me know how much time I should really spend on which topics during this tour. Maybe you use a co-worker's login. Maybe you haven't yet started. This is your first time learning about TechSoup. I'm going to give just another couple of seconds for people to respond. It looks like over half, almost 60% have not joined as an individual member. So that's really the first step to accessing donations is joining as an individual. So that means signing up as Mike at organization.org and registering yourself so that you can then register your organization or become associated with an organization that's already in our database. And we'll walk through that process together. So this is a follow-up question. Have you registered your organization or associated yourself with an existing org yet? So I imagine since many of you have not registered as individuals that the answer would be no for many of you as well, but just take a second and let us know if your organization is already registered. You may be registered without having it. Your organization might be registered, but you may not be as an individual. I'm going to go ahead and show the results again. So about 57% have. So your organization might be in here, and maybe you're using a generic email or a co-worker or a board member's email to log in and access that. And that's okay, though we do encourage people to log in as an individual so that you can be associated with the organization and that way we make sure that we've got current contact info and whatnot so that you get your fulfillment emails about your donation request. Just a couple of more quick questions that will help me. Have you requested donated products through TechSoup before? And this is asking you as you, the individual, not you, the organization necessarily. If you have not personally, we'll walk through some of that process. So I haven't, but a co-worker has, or yep, that's why I'm here. I know that's probably why most of you are here, again it helps to know that 78% have not. So we'll walk through that process together today. And this is just an opportunity to highlight some of the different properties and to get an idea of where you might have come through to us today. So if you visited our Get Products section or the blog, our community forums, did you come to us from TechSoup for Libraries or NetSquared? Have you attended an event? And you can answer as many as are relevant to you. Do you subscribe to our newsletters by the cup or the new product alert? Have you visited us through Nonprofit Commons? Or did you come to us from a TechSoup Global Partner website like TechSoup Canada or TechSoup Sweden or Connecting Up Australia or TechSoup Asia? So I'll give just another couple of seconds to do that, and then we'll jump into the tour. Let us know where you're most familiar with us. And maybe none of the above, but I didn't have enough room for a none of the above. It only gives me so many options. And you can always feel free to chat into the window if I ask questions and there's not an answer that's relevant to you. Feel free to let us know in the chat window. Yep, I do need a none of the above, but again I didn't have enough room for it. So most of the people who have responded have been to the Get Product section. That doesn't mean that it's most of the people on the call, but that's really helpful to know. So I'm going to go ahead and get us started with some of our tour. And I'll walk through joining TechSoup. And when you do this as an individual you need to use your personal email account. You need to join as an individual using your personal email account. When you're on our website you'll see up in this top right hand side, I'll go ahead and get a little pointer out here so I can underline where this is at where it says not a member, join. And this is the first step that you'll take in getting registered and getting yourself situated as a member of TechSoup. And membership is free to join TechSoup. And when you click on this it will bring you to this page that encourages you to sign up. Once you're there you put in your first and last name and your email address. Again this is where you put your personal email address. So when I join TechSoup I join as Becky at TechSoup.org, not as Info at TechSoup.org. And there is an opportunity later on when you register your organization to use a generic email address instead of using a personal one so that multiple people in the organization can receive those fulfillment emails. But at this point in the process you want to join as an individual. And the reason in doing this is that it gives you access to associate yourself not just with one organization but maybe you're a consultant that works with other nonprofits or maybe you volunteer at an organization where you could help them get donations as well. And so as an individual you can be associated with more than one type of organization, more than one organization in our system. And the only way to do that is to join as an individual. And then you confirm your email and you can decide. At that point also if you want to subscribe to any of our newsletters I mentioned by the cup and the new product alert and by the cup is a weekly newsletter that comes out every Tuesday. And it is full of what's happening with new products, what's happening with new articles on how to use different technologies, interesting blog posts, updates about webinars that are coming up, and our webinar program we run events on everything from how to use social media to fundraise, to telling digital stories, to how to use the new QuickBooks 2014. So there are a variety of different options available to you. So it took just a moment to get my screen up. So I'm going to go ahead and show you live how to do that. So again when we click to join it takes you to that page where it offers to let you enter your information. If anything goes too fast you can go ahead and chat to me in the window so that I can slow down. So I'm going to go ahead and join as me. So take just a moment. I created a password that has to be at least 8 characters and it has to have an upper case and a lower case. And the reason we require these more complicated passwords is because you'll be entering in your own security information and payment information and we want to make sure that it's a secure process for you. And you'll notice at the top of the screen that you see the little lock with the HTTPS. So when you're logging in you are logging into a secure encrypted environment. So we keep your information safe and sound for you. So I'm going to go ahead and just create a password. And I need to also create a member name. Now this is the name that would show up for you in our community forums or if you comment on a blog post. This is what your profile will be. And then I create a security question. Let's see. And I can create that however I want and my cat's name is Michi. And down here I can subscribe to those newsletters. And like I mentioned already by the cup I'll also mention the new product alert email which comes out. It's monthly, sometimes twice a month. It's not an overbearing newsletter by any means. But this is where you'll find out what new products have come out in our catalog. So if there's a new version of QuickBooks for example, this is where you'd find out right away, hey it's available, come get it. Or if Adobe Creative Suites are back in stock that's where you'd be able to find out. And then we also have a newsletter for libraries. So if you're with a library specifically, that's a newsletter that's just tailored to your needs around public access, computing, and things that are relevant mostly to library environments. And this just verifies that I'm a human. 8-5 is 3. And I go ahead and I sign up for TechSoup. And it says that I didn't do something. So what did I do? Oh, well that's why. I'm using a member name that already exists. Let me do that again. I've done this webinar too many times probably. So let me fix that. And 7-6 is 1. Get to test my arithmetic skills today. And it goes ahead and confirms, tells me thank you for signing up. Now that I'm signed up it gives me an option to go visit some of the free resources that aren't related to the donation program but where you can find resources. It gives you an opportunity to sign up and search our database to see if my organization is already registered, which I do recommend that people do. Or it gives me the opportunity to register an organization. Before I register though, a good opportunity is to head back to our homepage really quickly. And I'm just going to show you over here where these steps are outlined. So steps 1, 2, 3, and then the actual donation steps, register, and request donations. So it has 6 steps outlined over here. But in step 2, before I bother registering my organization, I'm going to check eligibility. And the reason I recommend doing this before you register is that you can put in the criteria that you think make the most sense for your organization and see what products you're likely eligible to request, or what donation programs you're likely eligible for. Because you might run an organization that does advocacy on animal rights, but part of that advocacy might also be training young people and working with young people on how to be good advocates for animals. So maybe you could fall under a category about animal welfare, or maybe you could fall under a category about youth services because you serve both of those communities. And here is where you can run through this eligibility check to see which of those options and which of those categories will actually yield the most access to the donation programs. And obviously we want you to be forthright and putting in options that are legitimate to what your organization does, but a lot of organizations have more than one function. And so you want to pick what your primary description is for your organization's mission, but there may be a couple of different options that equally fit your organization. And so this is a good opportunity to check what those are. So I'm going to say that I'm a 501-C3 nonprofit since that's the majority of the organizations that we serve. And my organization is located in, will be located in Michigan today. And I'll say my organization is which type? Let's see. This list of organization types that you'll see in the drop-down window is not a cryptic list that we created. This is the IRS's list of NTE codes. And so these are organization types defined by the Internal Revenue Service when they define what a 501-C3 organization works in. So you might not find one that fits you perfectly, but most organizations fall within one of these. So I'll say that we work in conservation, environmental, and beautification activities. And then when I go to select a subtype, this list changes to subtypes just of that org type. And so I'll say that I am a preservation, conservation organization. And then my organization's annual operating budget in the U.S. And so this is a big round number that you'd want to come up with. I'll say it's $500,000. And I think I actually can't use that little comma there. And then I click to check eligibility. And then it should pop up with a list of programs that I'm likely eligible to be able to request through my organization. And so if there were specific products that I was looking for like, oh, we really need the Adobe Creative Suite, and we really need into its accounting program QuickBooks. And maybe we really need Microsoft. Well, those are all on this list. So plus all of these other products that I might not even know what they do, but it's great to know that I'm eligible, most likely to receive donations through these programs. So once I've seen that, okay, it looks like this is worth the effort for me to do this, I'm going to go up here and click to register my organization. You can either do it here with that link. And there are a number of other places on the website that you can do that to. But I'll go ahead and click to register my organization. And it's going to first ask me to associate with or register. So I want to make sure that we are not putting a duplicate organization into our system because having two of you in there, two people, or not two people, but two organizations of the same name doesn't help anybody. So we're going to make sure that I don't already exist in the system, I as in the conservation organization. So I'm selecting my 501c3 nonprofit status, and I'm going to enter in my EIN number, which here in this case I'm just using a generic test number. This EIN number is something that you can find on your W-2s, or somebody in your HR, or office manager can probably provide for you. It's your employee identification number. And I'm going to go ahead and search for my organization and see if it exists in here. Now because this is a test number, we get all kinds of organizations that show up on this list once it displays for you. And so I could double check to make sure, okay, none of those are actually my new org, right? In this case, because it's a test, of course it's not. If your organization pops up in there, you would simply click to associate yourself with that organization. And that will now make you what we call an authorized agent to make donation requests on behalf of your organization. Since we will assume that none of those are my org, we're going to go ahead and click to register and move us forward through that step. So this is where I'm going to enter my information, and a lot of this is going to be similar to what I entered in the eligibility quiz, except now I need to put in my org name and address and title. And so I'm going to select my type again, which I think I said I was Conservation and Environmental Beautification Activities. And I'm going to say that I'm a Preservation of Natural Resources Organization. And again, those might not all feel like exactly how you describe yourself, but those are the options that the IRS makes available. So we use those standard terms that they use. And if you're not sure about which org type you should fit under, even after you've done the eligibility quiz, our client services folks like Nagin who's on the line with us today can help walk through and help you decide. So I'm going to select my title. Let's say I'm a program officer at my pretend organization called Save the Redwoods in Michigan. Save the Great Lakes. We love our Great Lakes, right? And I'm going to say that I'm at 1234 State Street. And I'm in Ann Arbor. I'm just making this up as I go along. Obviously, you'd want to use your actual information. And I don't know the zip code in Ann Arbor, so I'm going to go with a pretend one that's someplace in Michigan. And this is where I can enter in an org email that's more generic. But it should be an email address that's checked regularly because even if I use an info at SaveTheGreatLakes.org, which is what I'll put in here, it has to be an email that someone checks regularly because this is where you'll get emails about your donation request. So once you make a request, did I type it wrong? Save the Great Lakes. Let's see. Okay, I think that's right. So info at SaveTheGreatLakes.org is my pretend organization. And my org URL is just Save the Great Lakes. And my phone number, we'll say this is 586. My mom will love that. That's her home phone number. Don't call my mother, please. So you'll fill that information out with whatever is actually correct for your organization. And then here, it asks you to create an association code. And this is so that you just create any number, that's at least 7 numbers or letters without special characters. And this is a code that you can keep on file so that if other people in your organization want to associate themselves with your organization, like you have an IT consultant that you want to have him or her come into TechSoup.org and request donations on your behalf, you can give them this code so that they can associate themselves with you. And so I'll just do this very unsafe 1, 2, 3, 4, 5, 6, 7. And then I enter in my annual operating budget. And doing this, the reason we ask for your annual operating budget is that many of our donation programs have requirements where they'll say, for example, we will give our donations of our products to organizations that work with domestic violence, animal rights, and not that we don't want to give it to any organizations that do political advocacy or whatever it might be. And we only want to give our donations to organizations that have a budget of less than $1 million per year, or a budget of less than $50,000 per year. So you can go ahead and put that information in again. It should be your honest information. And then the next question for partner affiliation code is only going to be filled in if you are part of a bigger organization, like for example, if you are a branch of the United Way, or if you are a part of Boy Scouts and Girl Scouts of America, or if you have maybe a branch library system that is statewide run, and you've got 100 libraries. That will be, if you are one of those types of organizations, you should contact us because we can make it so that your EIN number, where you only might have one number for all of those branches, can allow each of those branches of your organization to access individual donations for your location. This doesn't apply to most organizations. So most of you can just click to continue, and you don't have to put that code in. But if you are one of those affiliates of a much bigger chain, or a branch, or a system of organizations where you only have one EIN, make sure you get in touch with us so we can set you up with an affiliation code. So we are going to click to continue. And here is where it will give me a recap of my information that I've submitted. So my org status, my EIN, my org type, what my title is, org name, address, all of that. So just to verify, yep, this all looks correct. I'm going to go ahead and submit. And it tells me that I have registered. Now that you've registered, you can go forth and request donations of products. However, you won't actually receive them until you show that you are qualified. And to be qualified is to send us your IRS tax determination letter or to show us that you are in the public library IMLS database. And this is just to prove that you are in fact who you say you are, and that it's not just a random individual who decided to sign up because they want cheap Adobe. So the options for doing this, you can either fax it to us with this information down here, or you can click this tab to get the information on how to email it to us. The form is just a PDF that you can fill out and then email it into us at this qualification at TechSoup.org address, or you can drop it in the mail and send it to our headquarters here in San Francisco. Now the process for qualification, if you think of it like a grant fulfillment process, we are like I said the intermediary between many of these donating companies. And so we have to actually vet that your organization is eligible for their restrictions or eligible based on the restrictions that all of these donating companies set. So it's not something that happens in two hours. It's something that can take a couple of weeks. So keep that in mind if you are in desperate need of something right away that it's not likely unless your organization has already been qualified in our system that you'll be able to get it immediately. Once you've gotten qualified though, many of our donated products are electronic delivery, meaning that you'll get an email that says you've received this. And here's the link where you can go and download it and you can start using it right away. But just keep that in mind when you are going through this process that it can take a couple of weeks, just like a grant when you send it out for an in-kind donation, you don't get it immediately. It takes a little bit of time just to get you in the system. And we do have client services folks working on this process. We are nonprofit too, so we don't work 24-7 like Amazon. And I will note that after tomorrow evening we close our offices over the holidays and we won't reopen until January 2. So if your mid-process on this right now, you will not hear, most likely you won't hear back until the new year. So just keep that in mind as we are moving forward. But let's assume at this point you can put things in your cart up here at the top and now you'll see that I'm logged in and it says that I'm representing Save the Great Lakes. Now if I was one of those people who is affiliated or associated with more than one organization, I can always click on Manage Account and up at the top right. And I can see what organization I am associated with. I can register a new organization and I can look at the org profile for which I'm logged in right now. So I'm representing Save the Great Lakes. If I had more than one I'd want to make sure that I'm requesting donations for the right organization. And I can also see what I've requested in the past and what the status is. So if you've requested donations and the status says need qualification or something like that, it means that you're still waiting that our client services folks might be waiting to get those forms to prove that you are a registered 501C3 and to prove that you are what you say you are. Or they may have it and they might still be processing it. If it's been more than a couple of weeks though you can always drop an email or give a call to our offices to make sure that that process is moving forward and that they are not missing something. So I'm going to head back to the home page because now I'm registered and I'm in the system. My org is in there and I'm waiting on qualification. But in the meantime I can go ahead and look at the products available. And you'll see on our home page that there are a variety of options at the top where you can subscribe to our newsletter. You can follow us on Facebook or Twitter or all the various online venues we have, our YouTube channel. If you're joining us from outside the U.S. you can select from the drop down up at the top and pick a country where we do have a partner already. I don't know if that's showing that to everybody, but hopefully it will in a moment. You can see what your email address is that you're logged in with. You can manage your account and you can also log out. Then you can see our shopping cart right now has zero in it. We have nothing that we've requested. So I'm going to look at different products. And this section here where it says get products and services we can select by donor or provider which these are the companies like Adobe or Microsoft. And you can see everything that they donate through our programs by clicking on these donor partner product pages. I can look by solution. So let's say I come here and I say, I need something to help me with my fundraising but I'm not sure what I'm really looking for. I don't know what company or what tool. I can look at the fundraising section or any of these topics that are there. And I can see a little blurb about it. I see some products down here that are listed. I can look at this drop down that says find donors or grants. I can look at online fundraising products or how to process payments and donations. So there's different categories available. I'm going to just wait for screens to catch up with that. So once I'm on a page like that that's browsing by solution, that's what kind of problem you're coming to us for. You can search for solutions to that problem. So you'll see different products listed. You'll see articles about fundraising or donor management or payment processing. You'll see forum threads where other nonprofits and libraries, consultants, and nonprofit tech professionals are talking and answering those kind of questions. And you can join the conversations or share your expertise. You can see blog posts that are related to fundraising. And you can see webinars that are related to that topic too. So our pages have a lot of different resources available. And say you want a discounted membership for GrantStation. You can click to view the details. And you can see what the administrative fee is. The administrative fees are a fee that it's either a discount like this one is a discount rather than a donation. So they discount based on their regular fee. They give us a discount for nonprofits and eligible organizations. Or you'll see that it says donated which most of the products in our catalog are straight up donations. And the admin fee is a percentage of the retail. Or they are just a small handling fee for us to be able to administer these programs. So you can read the description of what the product offers, what it is. You can also look at what's required. So if it's a software that you need to install on your computer, this one is a web-based product. So the only specification or requirement you need is a web browser and an Internet connection. But for any computer software, you'll want to make sure that your systems are compatible. Because once you've requested something, there are no refunds. And then you can also look at the rules and eligibility. And this is where if you read through and you think you should be eligible for something, but when you actually request it you get flagged in your cart that says, wait, you're not actually eligible for this. This is where you might be able to see why. Like if there's some reason that maybe it's a budget restriction, or maybe it's the type of organization you are that maybe you're excluded from the donation for a specific reason, that's where you can learn more about that. So I'm going to go back to the Get Products and Services section. And I can also browse by organization type. So say I'm a face-based organization. I'm a church. And we run a soup kitchen, and the soup kitchen is eligible to receive the donations. I can look over here and click on Religious Activities because that's the type of organization we'd be called by the IRS. And I can see which programs I would be eligible to request from, most likely down here. And I can see again forum threads, and webinars, and other topics, blog posts, and articles that would be potentially of interest to me when I'm looking for technologies for my type of organization. You can also look at All Products. You can check out Special Programs. So Special Programs could include things like, if you're not eligible to request donations from the main Adobe program because your organization doesn't meet the requirements, there is a special Adobe donation program that has kind of broader requirements and eligibility restrictions. So you might be eligible to receive products through that donation program. There are a variety of special programs. A lot of times those are limited stock or come in and out of stock pretty frequently. So it's worth looking at just to see if there's anything that's new or that's limited time only that you might be able to access. And then you can also check out what the favorites are of many of the organizations that come to TechSoup, what the top 10 products are that people request. So I'm going to go ahead and we'll select Microsoft because we know that lots of people want Microsoft donations. We all use them every day. And let's say they show us some top products over here. I could select one of those, or I can go down here and look at more information about the donation program. I can look at how I get the donations, how to access the software, licensing information. I'm going to wait for the screen to catch up what the product keys look like. Learn about different benefits of the donations like software assurance that offers you free upgrades within two years to whatever the latest version is for no additional cost, all kinds of things like that. So I can read more about the overall program, and I can also get to the different products available by clicking on Browse Microsoft Products. Now for Microsoft there are literally a couple of hundred products in the catalog that are just Microsoft products. So I'm going to go ahead and select Microsoft Office because that's one that a lot of us rely on in our day-to-day work. And then we'll go ahead and get started with questions in just a couple of minutes. So if you have them, feel free to post them in the forum or in the chat window while I'm showing how to do this. Now I can look at the details of the different Office products that are available for the Office suite. And I can compare if I want Office Standard or Professional Plus 2013 or 2010. And it looks like it's taking a moment for the page to load for people. So I'm just going to wait for a second so it can catch up. Maybe it's only on our end. But I'm going to go ahead and view the details on Office Professional Plus 2013. And I'm going to go ahead and just say I need 7 of those because we have 7 machines in our Office that we're going to upgrade. And I'm going to add that to my cart. Before I do that, remember to make sure you're reading the description, the system requirements so that you make sure that it's compatible with what your hardware can support. And I'm going to click to add that to my cart. And once I've done that, I should see up in the cart at the top that 7 items have been added. Now for those of you with questions about licensing at all, just know that if you have 7 machines that need to be running the software that you need to request 7 licenses. And then I see here the process is outlined. It checks my restrictions. I click off that I agree to the terms. I handle any concerns about shipping and delivery which most of our Microsoft products are electronically delivered. So you don't receive a physical disk in the mail in a box like maybe we used to 10 years ago or 5 years ago even. Now you get an email to that info at greatlakes.org address that tells you how to access your software electronically. I review and then I confirm payment and it gives me confirmation email. Now I can go through this whole process up to the point of processing payment before I'm qualified. So I can wait, assuming that I'll get approved, it can sit in my cart and wait for me, but I won't actually be able to get the fulfillment email on it until that qualification is approved through our client services. So with that this process is really straightforward. It's just like most other shopping carts you would use on any other e-commerce site where you're just going through the address and the confirmation of how much and what kind of payment type you want to use. So I'm not going to walk through that portion. So I'm going to go ahead and jump back out of the sharing and take a couple of minutes for any questions that might have come in. I see one from Mike Harris asking, are 501C6Origs eligible? And I know it was answered in the chat window to some degree, but just for others who might be interested if you're a different type of nonprofit, a C4 or a C6 or something that's not a C3. C3s are the primary organizations that are eligible through our donation programs. And we also, like I mentioned earlier, make our donation programs available to public libraries that are listed in the IMLS database. We also include public libraries who are 501C3s. So if your public library has a friend of the library that's a C3, they would be eligible, most likely. And we have a question from Barbara who's asking if the administration fee is a yearly fee. And that question, it really depends on the donation program for products like Microsoft Office, which is what I had pulled up. It's a one-time fee, so you pay the admin fee for however many licenses you need, and it's yours, yours forever. And like I said, it also includes software assurance. All of the Microsoft donations include benefits that allow you to upgrade for no additional cost within two years of receiving a donation through our programs with the exception of the Get Genuine products. And those are if you're running a home addition, or if you don't have a license key for maybe you received a donated set of computers, and you don't own the licenses to the software that's on them, this is the Windows operating system, you can use the Get Genuine program, but it's a one-time only ever in the lifetime of your organization to request professional versions with legitimate licenses for those products. Those ones do not come with software assurance. But on the administration fee question, there are some products in our catalog, like you saw the GrantStation one that I opened where it's an online subscription. It's an annual subscription, so that would be a fee that you would need to request it again. Most of those programs, I don't want to say all just to protect myself here, but I actually think all of our donation programs that are annual subscriptions allow you to renew at the same discounted rate or donated rate through our catalog. Let's see, Jeremy asks, my board is thinking about changing its name with the same mission. How do we do that? So what you would need to do if you're doing a name change or an address change of your organization, you'd need to send us a letter on letterhead that says we've changed our name. And this is what it is, and we confirm that this is in fact true in the case for our organization. And then we can go in to change that in our database. Ingrid asks about Office 365. Does the fee include subsequent fees for Office 365? Well, Office 365 is not actually donated through TechSoup. Microsoft is managing that directly on their end. We are just helping to qualify that you're eligible for it. So once you're verified and our systems is eligible, then you get the donation of Office 365 through Microsoft. I can't speak for Microsoft, but they've made it clear to us that they intend to continue offering that as a donation to eligible nonprofits into the future. So beyond any customizations, you may not have additional fees outside of the initial request. Angie asks, if we're purchasing new computers, should we wait to order software products? If you're purchasing new computers, I would make sure what you're ordering, what you're requesting on the computers that you aren't duplicating. If you already have operating systems installed on them, we do recommend that organizations that are buying computers get the professional versions because again, if you're going from a home version or a home consumer version, you won't be able to upgrade to the professional versions through TechSoup without using that one-time-only get-genuine request. So it's a good idea to make sure that you're getting the professional versions of software when you're requesting those, or when you're buying computers out in the consumer marketplace. You can wait. If you know for sure that you're going to need a copy of QuickBooks, and you're going to need Adobe, and you're going to need a subscription to ReadyTalk for web conferencing, you can request that at any point. If it's a subscription service though that is an annual thing, you may want to wait until you have the computers in hand because you could be wasting some of your time of that subscription if you don't have the machines to use it. James asks, any problems with one personal user that is requesting items for two orgs? Both are 501c3 orgs. There's not any conflict with doing that. One individual can be associated with multiple organizations. We have a lot of people that do that for, you know, maybe they work at an organization and they're a volunteer at another one, or they're a consultant for a handful of organizations in their community. And it's fine for them to request donations as long as they're associated with those organizations. And you just need to make sure that you have the association code to affiliate your personal account with it. So that's not a problem to do that. Let's see what else. Jeremy asks, I purchased a lot of products that bought them in 32-bit format when my computer is a 64-bit computer. It's messed up a lot of programs. Can I get the 64-bit instead? You can request a new set of software. So it looks like Nagin has answered that in the chat. I believe that you can request it, but you can't get a refund for what you've already requested. Is that correct, Nagin? Go ahead and unmute yourself. We'll let her answer that one. So when you request a 32-bit product and instead you intended to request a 64-bit product, it's all right. In the Microsoft Volume Licensing Service Center, you can choose which bit version you want to download. So you don't need to go into a panic and try to return your product. You can just choose download 64-bit instead. Great. That's really helpful. And I was going to say that you can always use software assurance as well if you, maybe not for the 32-bit or 64-bit question, but if you need to upgrade or even downgrade. So if you need to roll back to a prior version because say your QuickBooks is not compatible with the latest version of Windows and you want to roll back to Windows 7, you can use your software assurance to do that in the Volume Licensing Service Center for no additional cost. So you can go in there and you can download the correct version as long as you already have received that product within the past two years. So there's a lot of flexibility with some of them. But for the most part, if you request a donation through TechSoup and you've paid for it, paid the admin fee already, that's your product. And there are not refunds on most of them. So just make sure that you're really looking at those specs and looking at the system requirements before you request. And also if it's a subscription service that you're starting it so that you're not going to request it and then sit on it for 6 months before you bother using it because that's just wasting your money. And we don't want to waste your time or resources. We're here to help make it easier on you. Anyway, I'd like to go ahead and just share some additional resources. You can go to the product donation FAQ which unfortunately I didn't show during the live tour. But when you're on our website you'll see a product FAQ. I think it's on the upper right side of our screen where you can get to the FAQ where you can have frequently asked questions about the donation program, eligibility, shipping, all those kind of questions are answered there for you. It's also a link to the eligibility quiz so you can check your organization's most likely to be approved donations. And you can see a list of our upcoming and archived events and webinars. So this is our last webinar for 2013 and we hope you'll join us again in January. We have a variety of other topics coming up on digital storytelling. We have a webinar with GrantStation on Planning Out Your Grants for the next 12 to 18 months. We have a webinar coming up on QuickBooks 2014. So we cover a variety of topics and we hope you'll join us for them. And then also the link to Need More Help will take you to how to contact our client services folks like Nagin who can help answer your specific account questions anytime. Again, we'll be closed from the 20th until January 2nd. So make sure that if you've got questions you ask them quickly or that you wait until the new year or just have that patience over the holidays. Before we go ahead and jump off the line I'd love to get your feedback on what topics you'd like to cover in our future TechSoup tours. So feel free to click on what kind of topics you'd like to see us cover. If there's something we didn't cover today or a place on our site that we didn't go over please let us know if there's anything that you'd want us to do differently or more of. You'll also have an opportunity when this webpage closes to take a post-event survey to let us know your feedback on how we can improve our program. With that I'd like to go ahead and thank Allie and Nagin for helping on the back end to answer your questions and to field the chat. Thank you all for joining us. Let's go ahead and show the results of this little poll that people have been taking. So the new TechSoup donation programs and more of the same. So we do this event monthly and we will be doing it on January 30th. So you're welcome to join us again and let your nonprofit colleagues and library and foundation colleagues know if they would like to access donations through TechSoup, how to join us. I'd like to thank our webinar sponsor ReadyTalk for providing this webinar platform for us to provide these webinars to you on a regular basis. You can visit their donation program through TechSoup at TechSoup.org slash ReadyTalk. And again please take that post-event survey that will pop up once your window closes. Thank you so much everyone. Have a terrific holiday. Bye-bye.