 Sophie says, hi, I'm new to the page and also new to use Microsoft 365. I was wondering if someone was able to help me. I've just set up a business account, got all the way through, put in bank details and it all went through, then it took me to the sign-in page. Now, every time I try and log in, it says that my username and or password is incorrect. But I definitely know the password is correct. The username is being automatically put them for the auto-save on my computer. Can someone please help me? Yeah, this, again, variations of this question that we've heard quite a bit. In fact, I think we were talking about this with specifically around exchange a couple of days back. But why is this happening? They've cached the credentials either in the browser or in the Windows credential file, one of the two and it's bringing them up and they can create another profile in their browser or they need to go into their Windows credential manager. I'll put a link in the spreadsheet for that, how to define that. But if you basically press Windows and type credentials, it'll bring you up and show you all the credentials that are cached in Windows itself, not in the browser and that might be conflicting with what she's trying to do. Because I know I run into that a lot when I try to use Edge. It's like, do you want to be this person or this person? I'm like, well, I logged in with this profile, that I want to be the person I logged in underneath and it keeps asking me, drives me crazy. It's because it's in the Windows cache. Ten years ago, I would have said, well, have you given the servers enough time to register that the account is new? I don't think that's much of an issue anymore, but one of the first things that I do just out of habit is I immediately when I have that issue, I go in to make sure it's not something else going on. Open up the browser in Cognito and try to log in and use the credentials that way. If I'm still experiencing a problem, then it could be something else. This is just a good time to remind people if you create a new account, especially new M365 account, one, provide a backup email that is not that email. If you have a Gmail or a Hotmail or anything else, literally anything else, put in your backup email because that's always going to save you. Second of all, write things down. Don't just save them in your credentials. Don't just save them in whatever your browser save is. Write down exactly what email and password you use to log in, at least until you're in there the first time and everything works. Third of all, call Microsoft if you super duper get stuck. So I believe- I just wanted to save all those. OneNote has all my stuff. Yeah, I have the sticky note on my monitor with all of my logins, all of my passwords, my banking information, my children's social security numbers. Blood types. Minus are under my keyboard because nobody looks under there for them. Yeah, I know. That's a great idea, Sherry. Wow. Or the little password book that's sitting on you, just as his password keeper on it. Yeah, that's a good one. They can check you guys out first because I use an encryption tool that keeps track of all of my passwords. So I do too. So I pay for a third-party tool. It's encrypted, password tracking. So I do that. The other thing that I do is, and of course I have my master password that is very complex. Good luck, people, with that one, to get into that password manager. But the other thing is that I am really reliant on the multi-factor authentication and using that authentication on my phone for all of those. So that you don't have to remember those things. And it's so much easier to, it's using my face, it's using my login. And it's a little bit of a hassle when you're going and getting in and out of those applications, I get that. But it's so much easier than trying to remember all the passwords and the different profiles. And it's so much more secure. I mean, I have so many accounts and I can't tell you. There are definitely times when I get a notification that somebody tried to log into your account. And so, but I got the MFA on my phone. And because they did not have that piece, there was just no way for them to hack it, which makes life, I mean, just makes me feel more secure that those things are popping up and it can be like, sorry buddy, you can't have my stuff. Yeah. Nice try. I just, so I've got children that live in a different state, adult children that are, asking, it's like, well, I tried to change, like something changed with your Disney Plus account. And like, yeah, remember that the operative word is my account for that. And it's like, I can't seem to get in. I'm like, oh, that's sad for you. It was like, well, can I reset the password? I'm like, you can attempt it and I'll reject it on my side. Like, no, it works for me. Maybe you should buy your own. Different problem, but yeah. Too funny. Yeah, multi-factor is great until you forget your phone or it's dead, which I did. I was like elsewhere, forgot my phone at home and I needed to get into my stuff and it's turned on and there's no other means. Like it doesn't say, if you don't have your phone, then try this. There's no other option. Yes it does. Yeah, but some things there are. Yeah, there's other options. Yeah, it will tell you if you don't have access to Authenticator and it says try other methods and that's when it goes back to Sharon's first suggestion, having that other alternate email and go in that direction. Make sure you fill out the other options. Like there's questions and there's other ways to do it, but you have to go through the configuration and pick those other options. Otherwise it won't give you those. Yeah, well, it was just cranky and I was just mad. Also, what kind of life I couldn't be, I couldn't be separated from my phone that I don't know what that would look like. Thank you. No, I can't know. I can, my husband goes, he hates it because he's like never answer your phone. I'm like, I'm busy. Yeah, I know. I'm doing things. Yeah, there's a whole other discussion about that and family members. I offer to do like the smart bulb and I'm in the basement with my office and the light down there so that like don't bother me if it's red, you know, something's going on and then I was told like, no, don't do that. I don't wanna have that obnoxious colored light in the hall or whatever, that thing that's out there. So what do I get instead is people yelling down the stairwell. Are you busy? Do you hear me? Can you respond? It's in the middle of a call. That's great. Yeah. I have one on my desk and it's red right now and yeah, they still walk in behind me. It's a good thing that you know you're busy, Sherry. I know, I know I'm busy, but and then they just stand here and go, I have a question for you. I'm like, really? Okay, the 150 people I'm talking to, just a moment. This person has a question. Yeah, this is the joys of working from home and other family members being home as well. Exactly. Too funny.