 Hey everyone shiver one thousand air. There's monkey Gonna go get my two-fold They're gonna do it yesterday and their computers went down and blah blah blah and they're like Remember and we'll give you a call and you can come back and we'll try to pull that today And they never did call they didn't call us morning. So she called early this morning. It's a good thing They wouldn't have called. I've been off my meds for five days now Yes for his heart. Yeah, my blood thinner. So hopefully it's supposed to be three days, but Yeah But so hopefully they said I can film it so we're on film it right mom. Oh Mama's gonna film it So hopefully We get this taken care of but that's not what happened Stick around. I'll tell you the story Aspen dental They suck. Okay. So this goes on. This is over, you know Several weeks here like a month or something. We're waiting to get in. I came out never mind. So Anyway, I gotta get permission from my doctor right to have my tooth pulled because my blood thinners I'm on so We get employment go see my doctor and He gives the all-cleries. Yeah. Yeah, go ahead, but I want you to make sure you get your INR done Before you go Well, you know make sure that that's good to go and if you don't hear from everything's fine But yeah, but I want you three days before whenever your appointment is Three days before that I want you to stop your meds Okay, I'll do that so Friday we go get over to Crystal River we get my INR results and get my blood done You know, I gotta do it once a month anyhow and they get sent in everything must have been fine. That was Friday. So I Didn't have my meds Friday Saturday and Sunday, which is three days before Monday, which was my appointment, which was yesterday so After almost an hour. It was at 10 o'clock and you know, we got there at like 20 till Like 940 we got there because I knew you know a new patient. You got to fill all the stuff out So I get signed in they hand me a tablet and You know take copy of my DNA all that and they hand me this little tablet I've got to fill out all this all these these forms, you know and went through the medical history and all that and Any health conditions so I My health condition wasn't on there. So I put other and I put COPD and hold him a heart with aneurysm Dr. Okayed extraction I tape that in Okay, everything's fine and all once their computer start acting up. This is aspen dental by the way ass Dental and So finally after about an hour they get me back there So I go back in And I you know, you gotta sign that paper, you know for what they're gonna do. Okay. I signed a little paper and So they you know, they said okay now we're going, you know, these are free x-rays now We would advise you getting a 360 degree x-ray, you know because to check thing I said look I'm just here. I want a tooth pulled out. I know what's wrong with it It's it's cracked down the side. I know there's an exposed nerve You know, just I just want a tooth pulled. I don't I don't need that. Well, it's only $150 more. I said look I don't need it This is supposed to be a hundred eighty eight dollar tooth extraction, right? Remember that she was quoted a hundred eighty eight dollars fine, so We get all these x-rays done and then they do the exam and all that and They come in and look at it and he's like, yeah, he says it is infected He says we can put you on antibiotics and reschedule to come back and Or he says we can try to pull it today. I said, well, what everything I say if you think you can I'd like to have it done Today, you know, just get it out and get it done just one tooth for my tooth He says, you know, well, we'll try to numb it and if it don't numb then you'll have to have antibiotics Okay, whatever. Okay, let's do this He says, yeah, you can film it and all that. I'm like cool, you know, so I get monkey back there with my phone and everything, you know so then this other woman comes in whoever she is and She's you know, well, you know, there's a lot of bone there and I said, I know it's Paradonal disease already know that I've had it. I've been you know, I know what that's she was like Oh, well your first person I've ever mentioned that to that knows what the terminology is while I have Paradonal disease, so I know it, you know, I just want a tooth pool Well, what we really need to do is we need to give you a deep cleaning Well, why do I need a deep cleaning so we can pull your tooth? No, I don't need a deep cleaning which was going to be $1,500. I don't need that. I just want My tooth pulled at this time. I'm still thinking it's $188, right? so She was like well, that's what we would recommend, but you know, I guess we can We can extract that tooth without you know Without the cleaning the deep root cleaning or root deep cleaning whatever and I'm like, it's not going to do any good anyway and Then I guess When the Dennis guy talked to you before that was gonna that was going to pull my tooth He said, uh, you know, he said now just so you know, you know With with the Paradonal disease, you're just gonna keep losing teeth. So what we would recommend is To go ahead and do dentures. I said look I can't afford dentures right now So what that was wanting to do? Was wanting to do the deep cleaning $1,500 Pull the tooth and then four to six weeks from now go in and get the rest of my teeth pulled So I can get fitted for dentures Why why would you spend $1,500 on a deep cleaning of your teeth when they're gonna be pulled in a month to a month and a half? Red flag, right? Okay, well, okay, we'll go ahead and try to pull today. All right, so I'm in there a few more minutes. We're talking and this woman comes in and the same woman before and said uh Something about okay, we're gonna try to pull today, but let's go back in here to the green room They call it select consultation room or whatever. So we go back there and pretty soon The other woman comes in from the office out front, you know from the desk out front She comes in and says look, you know or our computers are down So, you know, I don't know if I can get you if we can get you in today You know, I don't know Because you know the scheduling I can't bring it up on the computers so what you can do is go home and I'll give you a call and a little bit later and let you know if you can come in today or come in tomorrow And she said but I need you to write, you know, I need to write your phone number down so Because I can't get in the computer system to get your number so We give her the number she writes it down. Okay, I'll be calling you a little bit later. Okay This is two hours after Well, two hours of 20 minutes after we step foot in the door So we come home waited waited waited waited five o'clock rolls around they never called They open at seven so monkey giving them a couple hours this morning Decides well, I'm gonna call them so she calls at nine o'clock. They weren't never gonna call She says well, yeah, okay, our computers are up now. We can get him in at three o'clock do the extraction Like oh, okay, so she tells me, you know, you go in at three. So I can't start anything You know, I can't start a project. So yesterday was wasted Today's wasted because you know can't get into something then, you know I have to go have a tooth pool because I get into something then I'm probably not gonna be able to finish it after, you know Get one of my back teeth pulled number 18. So I Said all right, so hung around all day and we go there We're early again. It's it's about About a quarter to three maybe 20 till three so we go so we go in and I start I just got my name signed on sign-in sheet and the one woman said okay, you guys can have a seat and The next woman behind her said no, no, no, no let him come tell me come on back in here That's strange. So we walked through the door come in and she was like, okay we'll go ahead and get this payment taken care of and That way we can we can get him get his tooth extracted Okay, so it's gonna be 330 bucks whatever wait a minute So she runs the car and She said okay 304 when 304 dollars Went in but 18 you still owe us 18 dollars and 70 cents Monks is like, okay, you guys take a check. She said sure So she writes the check out for 18 dollars and 70 cents. She gives the turn she goes Okay, let me take this back and check and she brings the check back It doesn't have the right home address on it Now mind you we don't read them any checks, but when we have we've never had a problem with the address It's the same bank same bank account same, you know account number everything and She said well, we we can't take that check For $18 70 cents now. I'm getting mad. I Said, okay, you know, this is getting ridiculous. I said first of all, why is it so expensive? Monkey, so well, I was quoted $188. I Said well, it's you know, it's well over 300 now. I said what why is it almost doubling? And she said well, they told me yesterday Which I didn't know and monkey knows because she admitted that if she would have told me I would I would have never just I Wouldn't even dealt with them, you know, I would have just walked out because you don't give me a quote on something And then double it when I walk in no So now now I'm getting pissed. I'm really I'm really upset. I'm upset at her and I'm damn sure upset at them for doubling Bless her heart. She's just trying to get my two fix But you know, come on, you're not gonna screw us like it because to me that's theft That's a scam, you know That's bait and switch So she said well, okay well look I'm gonna home get a check from my mom mom will pay that 18. That's no problem. I was like don't worry about it Let's just go. She was like no mom mom don't care You know, I'll get her to sign a check and bring it up and the woman said well We can't take that check either and she goes why my mom's got to be here She said yeah, she's got to be here. We got a serious on that check for $18.70 now at this time her mom had a Had had a nurse here because the nurse came and was here when we left and then right after that She had her physical therapy come in so there's no way that was going to be able to happen. That's the no wait a minute You know if you guys offer these payment plans, how do people send you checks in the mail you don't seem to sign them Well, she wouldn't answer that question Monkey said well, okay, then, you know, you're just gonna have to bill me for This woman started getting irate getting cocky and mouthy with monkey now. I'm getting really mad She said we're not gonna do that. We don't do that So no You either give us the $18.70 or you can't get it done today. We're gonna have to reschedule you I Said whoa, wait a minute Don't talk to her that way. I'm pissed off. You know, what is your problem? If you don't trust me for $18.70, I don't trust you with a pair of pliers in my fucking mouth Excuse my friends, but that's what I said. I'm mad now. I'm really mad I'm upset been dealing with this for six months You know and now I got to deal with bait and switch and all that and she said Well, then, you know, what do you want us to do very fun? Yes. Yeah refund this money. We're out of here. She goes well, let me talk to the Payment manager or whoever she is. I said no, just refund and she goes I'll be right back and she walks up And then pretty soon here comes another woman this young woman comes in Okay, so I Understand you don't have the money to pay today That's pretty fucking embarrassing because you know, this is wide open thing. There's a door there, but everything else is wide open I said look We're short $18 because we were quoted one price and now you guys want to double up that price pretty damn near double up That price and she said well That was from the call center that has nothing to do with this office So as you can see we can't we can't go we can't honor that I said is it from is a call center for apps aspen dental? Well, yes, but they're not even supposed to make quotes. I Said so you guys need to honor thing because that's what we were quoted and she said no We're not going to do that But what I can do and I said obviously and you guys don't you don't take any kind of form of payments Well, yeah, we do offer a payment plan Monkeys like why just asked her and she said no she said no we do we do Why can't you take care of it'll be like $30 a month and I said wait a minute? $30 a month for $18 and 70 cents. How's that Adam? She goes well, yeah you know That's how much it'll cost you to pay to pay the whole I said we've we just we just now not not three minutes ago We're in the card for three hundred and four dollars. Oh Okay Well, let me see now. I'm getting pissed. I'm like, you know, this bullshit. I just want to go I just would just refund the money. I want to go and she said well look Let me I'll take care of that $18 and 70 cents for you I'll all honor that much of what you were quoted. I said that's not good enough monkeys like no just go ahead and do it So she does this and she said okay, you're you're paid now I'll just go have a seat out out front there and I'm like what the fuck is going on here So we go up front and I'm sitting there and I'm talking to monkey. I'm like this this doesn't I don't like that somebody You know somebody if they said it's a hundred eighty eight dollars could be a little more it could be a little less I understand it and then even if it was that's gonna be around two to ten. I would say, okay I get it. It wasn't asking I get it But you know when you when you jack up the price two-thirds of what it was, you know or well almost half whatever You know from a hundred eighty eight to two hundred and What 220 bucks? Or three hundred and twenty dollars from a hundred and eighty eight No, and she was like she's now she's getting mad at me She says you know what no matter where you go, it's gonna cost you over three hundred dollars get the two I said it's not the money. It's not the price of what it costs to get my two full It's how they got us in here to begin with and how they tried to get us to spend almost $3,000 more just all I want is a damn toothpool. Take the tooth out Done, you know, I said and then the way she talked to you. I said, you know what? I'm done. Let's get out of here and she goes well you go tell him that I said all right I will I went up. I said, you know what? I said just go get that one We want to refund on our money. We're out of here And you know about a minute and a half later it one comes out says come through the door now What do you say to me? Come around here, and I'll get you taken care of real snotty now. Okay, so we go back into her little office and she's in Typing Backpack pack pack on our little damn computer Just to and then she looks at me and goes Okay, you will be refunded A week to ten days from now with the smooth. I just wanted well just shove everything off her desk. So You know you take see that's why they wanted to get us in there immediately and get that card in their hand You know and I'll bet you damn well that they wouldn't want to pull this tooth anyway I'll bet you there was going to be some reason why they wouldn't be able to get it done I guarantee you so they wanted to get that paid before Then that way I would be kind of stuck in to come them back, you know, I already paid this money I already paid the money. I got to come back. I Don't I'm not gonna I'm not doing stuff that way and I'm like so Get it refunded so we can get the hell out of here, and then she's come on We'll go get your paper and she hands me this paper like this is Thought she was gonna try to slice me with it or something. So I just yanked it out of her hand She said by the way, good luck. What good luck finding a dentist You mean Aspen dental is the only dentist in the United States What the hell and so And I asked her I said, what do you tell me she cuz she said cuz I know you I knew you wouldn't went for that I said no and who does who wants to she said well, I'm just trying to help you I said I understand that but you know they're robbing from us. You know what I mean and It's a scam. It's bait and switch You know, okay. Yeah, I'll take that offer you come in and then all it's gonna be 300 and some now Why well you were misquoted But I was misquoted by your call center One of your representatives she don't represent this office though. It doesn't matter. She represents Aspen dental You know So anyway need to say I didn't get my two pool and now we got a week, you know a week to ten days to get our damn 304 dollars back. I mean, you know, come on. That's how they don't care about you Let's get them in here any way we can offer them a really low deal get them in here and then try to upsell on $1,500 deep cleaning $5,000 worth of dentures a tooth pool a tooth extraction Why okay, why are you gonna pull this tooth? Pull this tooth now Deep clean these teeth when they're all going to be pulled out Four to six weeks from now So there's over, you know over $2,000 worth of stuff they want to do and then in four to six weeks just pull them out anyway I'm not stupid. They don't know who they're dealing with so asking Aspen dental, you know They suck go anywhere, but they're I don't care where it is. I'm with the better business bureau online They're having a problem in Pennsylvania. They're having a problem in Ohio They're having a problem in Texas and they're all pretty much stating the same thing Once you once you get back in there and you just want a crown fixed or whatever if you refuse anything else All at once they can't fit you in that day to fix that tooth. They want to reschedule you and you know Oh, by the way, that was a missed quote. So, you know, since you don't want $5,000 worth of stuff done to your teeth We're just going to double the extraction cost and I think that's what they did with us or tried to do So they're they're not going to get away with it with me I mean all I want is a tooth pool. Okay. Well, it's infected Well, then give me some antibiotics for seven days and I'll come back extract my damn tooth. Whatever. I just want a tooth pool. That's it $330 to have a tooth pool No, there's other places offering it for 150. I mean You know, they quote you a price. I don't care who but and she even admitted she said, you know, well Yeah, oh this is what yeah, she even admitted she said, okay, yeah, we did look up that call You're right. They brought the call up and yes They did hear that woman tell her a hundred eighty eight dollars and some change and monkey even wrote it now but We just can't honor that because you know, that's just a call center that has nothing to do with this Particular office doesn't matter. It's aspen dental. Then why are you letting them take calls for you? Then if it has nothing to do with that particular office, you know another red flag What that doesn't make sense blame everybody else and then they try to blame me Well, you didn't get clearance from your doctor. Oh, yes, we did and we proved that got clearance from my doctor Because she was trying to blame me. She says well I'm looking at your your thing here where you filled out yesterday, and it doesn't say anything about You know, all it says is COPD because she was like, yeah, well, you know What about other and I said, yeah, I wrote down other I said COPD. She said, oh, yeah, right here Other COPD and that's it and I said wait a minute. No, there's more than that there that part But she wouldn't let me see her computer. She wouldn't let me see it Well, that's that's what I'm looking at here. So she she either saw it there and told me it wasn't there or Somehow it came up missing but that was gone So they were trying to do anything after that after we had already paid To not be able to do that today Well, we may have to reschedule you because we may have to call your doctor You may have to bring papers in and all this blah blah blah After you take my money. No, I'm in pain, you know, if I got to wait now to go to another dentist That's what I'll do. I'll be in pain. It's no big deal because either way I can wait to be in pain for them to get their act together to I think I ate a bug To you know in order just just a poor tooth Just to go in 15-minute job poor tooth and You should see some of the reviews just on on this on their website right here in town. It's it's It's crazy. It's crazy The same people having the same problem they go in to get one one tooth problem taken care of and They try the first thing they do periodontal disease You need a deep cleaning and root clean it's not what matter how deep you go with this periodontal disease for those that you don't Those of you that don't know what that is is when your gums are shrinking and they shrink down Below the enamel on your teeth and your teeth bones are kind of just exposed So what what goods cleaning that going to do well, you know, then we can do root canals And so you're wanting to do a root you're wanting to pull one tooth Do a deep cleaning? Do a root canal and then a month to a month and a half later pull them out anyway see that I'm not that stupid and There was a lot of people that said you know They'd make an appointment just for a tooth extraction And when they get in there they they refuse all this stuff and when they refuse they just want one thing done For some reason all of a sudden they don't have time they got to come back. They got a reschedule get this done It's like oh, you don't want to spend your money Well, you know, we'll take the money you gave us and then we'll get back to you when we get a chance and there must have been eight or nine reviews I read where the The Dennis didn't numb it all the way, you know he tried to numb it leave for five minutes come in start pulling the tooth and One person actually said hey, you know, no it was screaming. No stop. This hurts. It's not numb And the Dennis said there's no way that can't be numb. He says I'm telling you it's not numb and he threw his tool down on on On to his little table and said well, you're gonna have to go to a surgeon So you had to go to a surgeon get his tooth pulled and they still kept his money when they didn't actually pull the tooth Aspen dental asshole dental. Yeah Yeah, as soon as you start refusing that stuff they start getting a little more Little more rude to you a little more cocky a little more this stuff Little more eye roll. I can't stand that. You know, you're supposed to be a professional Then you roll your eyes at me like that That don't fly well with me, dude, you know, I mean if I'm quoted a price. I mean at work There's a guy at work. Just all the time was you know Miss quoting prices and and you know the enter company says look you can't be doing we have to honor that We have to honor it. You know, we just lost $200, but we have to honor it because you quoted them this amount and it was this amount You know, I done it once when I had my own shop I ate $250 because I miss quoted it was totally my fault. I miss quoted them. Okay, I don't know where I Ran out of room on my car. I don't know where stopped at but anyway. Yeah, you know, I mean just I Don't like that You know if you quote somebody something and it's a mistake You know, you need to honor it. It's not the customer's fault I know customers always write not all the time But in this case we were and they were trying to blame us every little thing they could do they tried to blame us, you know Well, you didn't do that. Yes, we did and we proved everything we did and then she even admitted It looks like you guys did everything you were supposed to do, but unfortunately, we just can't help you right now and you know Till that $18.70 cents is paid. We'll just reschedule and you come back and pay it then. No, we're not doing that, you know Reschedule reschedule All this two days out of me and monkey's lives will never get back because they want to screw around They need they need to be sued I think they need to be shut down Just it's horrible Anyway, so there's my dentist trip to the dentist story So thanks for watching guys. Sorry about the rent, but I just wanted to let you know asshole dentals don't go to him Don't go to him. I understand You know about One one apple spoiling the whole bunch. I understand all that but when I'm reading better business bureau And I'm finding out it's pretty much all over the United States. It's not just the one in this town Something something's up and they're all pretty much giving the same exact stories You know how you go in for one thing done You're walking out of there with a $10,000 bill and all you wanted was a toothbrush or you know They're trying to say this stuff and they're rescheduling and they won't call you back and they won't answer the phone and you know Like I said last night. They never called back this morning or all day yesterday. They never called back And this morning for the first two hours they were open two and a half hours They were open they never called back monkey had to get in touch with them And then when she brought that up in front of that other woman the manager or whoever she was About well, why didn't you call us back? You know, well our our computers were down We couldn't get in the system. Get your number. I said no That's bullshit because that woman right there that woman right there. Yes you because she looked at me with this real Yeah, that's right. I'm dropping a dime on you She took our name and number and wrote it down So she could call us back and it never happened Gets real quiet and then goes on to something else, you know But it's it's all anything that happens gonna be the patient's fault and that's it They're just give me the money. They don't care Just get the money that you can get out of them get them in here And if they don't want to spend several thousand more dollars Then double the price we quoted them on the phone. That's exactly what they're doing. It's it's there's Look on YouTube. There's several news channels doing have videos on them about the stuff They're doing and how can they still be in business, you know, if I if I did my customers that way I would have been shut down first week. I was open So anyway, thanks for listening guys. I appreciate it. So And it's hot this, you know, heat index over a hundred all this week Well, yesterday and today anyway, it was so Anyway, I'll try to get some stuff done. It's kind of hard, you know When you got a toothache, it's just hard to do anything, you know, you can't eat Even if you chew on the other side this side still touching, you know, I mean But you know, I'll do what I got to do, but I'm not gonna let them screw us like that It's just, you know, now it's a matter of principle. We now, you know, forget the tooth Now it's you're not gonna screw me and boy They just got just totally just got upset when they couldn't they couldn't snag me. They could have snag her I was like, no, that's it. The more I sat there and thought about it the more I thought, you know They're not I'm not paying us, you know, if I'm gonna pay $330. I'm gonna do it I'm gonna pay it to somebody that cares about me and will do what they can and get my tooth out for me and not all this Look, you need you need a deep cleaning and No, I don't need to hear all that. You need a root canal. You need dentures Look, I know I'm gonna need dentures, you know, I know it, but not right I just can't do it right now and I told them 45 times. Look, I can't afford that. Just pull my damn tooth That's all I can afford today is to pull this tooth You know and then all at once, hmm We got a disc we got a, you know discrepancy in this I know you were quoted this amount, but it's now gonna be this amount Yeah, once you turn turn down all that other stupid stuff that you don't need That really upsets me, you know and then talk to her like she's a big baby You know because that woman started asking questions monkey would just stand there. She's like, yeah No, no, and she looked at monkey said I'm asking him the questions. I want him to answer the questions That's what she did. I'm asking him the questions and I want him to answer these questions like you understand me and she was like, okay I was like, what the hell Would you talk to her that way? You know, don't talk to her that way. Who the hell do they think they are? You know Catch me a Walmart parking lot. Okay and talk to her that way. It wouldn't happen. I guarantee you Man woman beast. I don't care. You disrespect me or my woman I'm taking you down. I don't give a shit. You know, you want to talk to me like that You're going to get treated the way I'm going to treat you Just pisses me off. So anyway guys, thanks for watching. Hope your week's going great mosquitoes. I'm getting bit up if you haven't noticed Um So hot and in that rain when we get the rain it just makes the mosquitoes worse, you know We're surrounded by lakes and ponds. So In fact, we live in a place called They it's called chain of lakes. It's not the name of the town, but this is noon. This area is known as chain of lakes So, all right guys, she bears the mental edge. I'm going for now. Don't forget to check out monkey 1000 channel We'll see you guys in the next one. Bye. Bye and take care