 Running a business or having a successful business doesn't have any unique or a special formula. You cannot also copy other successful businesses to grow. That is totally wrong, but you can study other successful and failed businesses. Learn how successful businesses grow and learn how bad businesses failed. According to other businesses, you can create your own business formula. Let me tell you, last Sunday I went to a mechanic to change my car engine oil. And actually before going, I checked around my home. Most other mechanics, auto mechanics were closed and only one was open. I went there and I asked the guy to change my car engine oil. Actually he checked everything and he was a nice guy. He offered me a cup of hot coffee and he told me to wait inside his office because outside was really cold. And then he went to finish the job. After 20 minutes he came and he said, it's done. I checked my car, it was totally okay. I paid him and I wanted to exit. He accompanied me until I opened the car door and he told me a few sentences that really made me think about his business and also about his business strategies. He said, sir, you can always come here if you need any assistance. We are here to serve our customers. Even if your car is okay, you can come here and have a cup of coffee. We have free coffee for all our customers. Only time you can come here. I told him, of course, that's very kind of you. And he continued, do you want me to check some other part of the car? Do not worry, it's totally free. I said, yeah, sure. And he checked and he told me your car is perfect. You can drive safe now. I drove out but I learned three very important lessons from his business strategies. Number one, he serves customers on the days that most other mechanics are closed and he can collect new customers. Other mechanics are maybe just partying or just resting at home. But he was working on his business to grow. Number two, from the moment I entered his garage to change the engine oil, he behaved like he already knew me before. I feel like someone is taking care or I'm someone very important, like I felt myself VIP. Giving people care and importance is the key to grow. Number three, at the end, he checked some other part of the car in case there is anything wrong that I should knew and I drove out assured that my car is fine and there is no problem. I thought and I decided that next time also I will come here and also I will ask my friends actually to visit here for car service because his service was much, much better than others. The other mechanics that I went before was not as good as him. They hardly talk to their customers and the way you talk to your customers should be like consulting, not selling your product or service. This is the key to success to 99% of the businesses. Focus on your customers first because they are your number one boss. Well guys, I hope you enjoyed watching this video. If it is your first time watching my videos, please subscribe to the channel. Also hit that like button and I will see you in the next video. Thanks and have a good day.