 This study describes the design, operation and evaluation of a community-based research, CBR, consult service within the setting of a clinical and translational science award, CTSA, institution. The study also presents a framework for tracking progress and assessing research outcomes. The framework provides information on client numbers, types, services used and successful outreach methods. It also tracks progress and identifies barriers that may prevent clients from completing projects. By providing expert knowledge, community connections and project guidance, the CBR consult service increases the likelihood of study completion and achieves research outcomes. This article was authored by C. M. Pelfrey, K. D. Cain, M. Lawless and others.