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Loud and Clear: Rethinking the Service Design in Georgia English

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Published on Oct 9, 2014

In Georgia, emergency service 112 is only reachable through a voice call, which automatically excludes people with hearing and speech impairments. In an effort to design an inclusive service model, UNDP, 112 and Swedish Government invited people with disabilities, tech specialists and civil society organizations to a three day workshop to design the prototypes for a new accessible emergency service.

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