 Now let's go over the store policies. How do we actually set those policies? So what I'm going to do on Etsy under my shop manager is scroll down to settings and let's start with the delivery settings. So here you're going to have your delivery profiles. I'm going to create a new profile so you'll see how to do it from scratch. So I'm going to click on create profile, country of origin. So where are you shipping these items from? In this case, let's go with United States and we're going to add a zip code in the US because we may not know exactly which warehouse is going to come out of so uses a code in the US and processing time. How long will it take you to ship out that order? Or in other words, how long will it take you to provide tracking information? Okay, in this case, let's go with three to five business days. Since I know that Walmart in this example is going to ship out that quickly and then we've got the standard delivery. So what is a delivery service that you are going to offer? Now in this case, we can't know for sure that we're going to get a USPS or a FedEx or a UPS tracking number so we can go with other. Then select a delivery time. The delivery time is how long it will take the item to reach the buyer's address once the item actually ships out. So let's say you gave it three days handling time so that's three days. Now after those three days, how many more days for it to deliver to the customer? So in this case, let's say another three to five business days. Okay, and in this case, we're going to offer free shipping. So instead of giving a fixed price we're going to offer free delivery. Since this Etsy account was opened up in the United Kingdom, then it's also asking me about my domestic delivery service. So in this case, I'm going to say other and about three to five free delivery. Now everywhere else. So worldwide delivery. Can you ship globally? If your supplier can, then again, you're going to go with other and give it a delivery time. In this case, I would say 10 to 30 days since it's worldwide. You don't know how long it's going to take and you're going to offer free delivery or maybe you're going to charge for shipping. In this case, you can say exactly how much you want to charge. Okay, you can add another location if you want. If you want to be able to ship to a specific country or location that's not worldwide, you can do so here. And if you want to give a faster delivery option, you can do so. That's a trick that I like to do also on eBay where I can say, okay, your item is going to ship out within 10 days, but if you pay another $5, it's going to ship out within six days. But either way, it's going to ship out within six days. Okay, so you can do that here and the name of your profile. Okay, so in this case, US and worldwide, call it whatever you want, save your profile and that's pretty much it. Now we have another profile called US and worldwide with a processing time three to five business days and how many active listings you have with that policy. In this case, I've got five listings which you already saw on my Etsy account that have the regular USA shipping policy, but this is how you can create another policy. And of course I can move those active listings to this shipping policy if I wanted to do so. Okay, so that's how easy it is to create your shipping policies. Now let's go back to the settings and create our policy settings. Or in other words, what do we do when it comes to returns and exchanges? Okay, so let's go ahead and create a new policy here. So I'm going to click on create policy and here you're going to specify if you accept returns. So if your supplier allows you to return the item, then you're also going to allow the buyer to return the item. The better service you can give the buyer, the higher the chances that you're going to make more sales and of course more profit. So here for example, I do accept the returns of this item, exchanges. I accept exchanges. So when the customer returns a product, I can either send them a refund or send out an exchange, another product instead. And buyers must contact me and send the item back within how long. So do you want to give them seven-day returns, 30-day returns, 90-day returns? That is completely up to you. So you can choose it right here in the dropdown menu. In this case, I'm going to keep it on 30 days of delivery. And the conditions of the return, you can't really touch this. The buyer is responsible for return postage costs, even though you can still offer free returns and let the buyer know, hey, you know what, I'm going to pay for your return label, but only do that if you're going to get a free return from your supplier too. And buyer is responsible for loss in value, as agreed upon with seller, if an item isn't returned in its original condition, okay? So you can refund a smaller amount if you want, especially if your supplier's not going to give you a full refund too. Okay, then we're going to go with save and apply. Well, in this case, I already have a policy with those policies, so it's not going to let me create a duplicate, but of course I can do it again. In this case, I'm going to go with 60 days returns, then I'm going to click on save and apply. And of course, success, your policy is set. Okay, now I don't have any listings with that policy. You can see right here that I have my 30 days in exchanges and I got my 60 days with no active listings inside that policy. Okay, so that is how you can create your returns and exchanges policy. So we learned how to create our shipping policies, our return policies, how to create our seller account, how to research the right products to sell, how to add products to Etsy, how to optimize our product pages, what we cancel, what we cancel, and everything that goes along with that.