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Improve customer service

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Published on Nov 21, 2012

"The problem for most companies is they can get a bad reputation quite easily for customer care, especially with social media sites and technology available today, so customer care is very important for any organisation at any level..." Scott Adamson, Head of Sales BT Retail

How easy it is for your customers to get through to a qualified, informed person who can deal with the query right first time? Do your customers have a choice of communication methods, such as email or webchat? Or do callers spend ages queuing and going round in circles?

A well-planned customer interface with flexible, informed agents ensures customer queries are dealt with quickly and efficiently, improving customer satisfaction and potentially opening new revenue streams.

Watch our video to learn how BT iNet can help you improve customer care and discover more at http://www.btinetonline.com/improve.html

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