Rating is available when the video has been rented.
This feature is not available right now. Please try again later.
Published on Nov 21, 2012
"The problem for most companies is they can get a bad reputation quite easily for customer care, especially with social media sites and technology available today, so customer care is very important for any organisation at any level..." Scott Adamson, Head of Sales BT Retail
How easy it is for your customers to get through to a qualified, informed person who can deal with the query right first time? Do your customers have a choice of communication methods, such as email or webchat? Or do callers spend ages queuing and going round in circles?
A well-planned customer interface with flexible, informed agents ensures customer queries are dealt with quickly and efficiently, improving customer satisfaction and potentially opening new revenue streams.