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Whitney Hess It's Our Research interview

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Published on Mar 6, 2012

An interview with Whitney Hess about getting stakeholder buy-in for UX research. The interview was conducted by Tomer Sharon, a Google UX researcher, for his book, "It's Our Research: Getting stakeholder buy-in for user experience research projects".

Whitney is a user experience designer, writer, and consultant. Whitney consults primarily with startups, most notably SeamlessWeb, Boxee, House Party,NeedFeed, and RedStamp. In addition, she has collaborated with Happy Cog on projects for the US Holocaust Memorial Museum and Scientific American. Prior to going independent, Whitney was on the design team at Liquidnet, an international financial software company. Previously, she was an interaction designer at Digitasand Tribal DDB, where her clients included American Express, The New York Times, Allstate, Claritin, Tropicana, and EarthLink.

Whitney received a Master's in Human-Computer Interaction and a Bachelor's in Professional Writing and HCI, both from Carnegie Mellon University. She writes about improving the human experience on her blog, Pleasure and Pain.

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