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I Forgot to Mention - You Have to Click on the Buttons (Orie

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Published on Jul 25, 2008

Challenged by orienting users to a new program at school, an educator shares a true story of earned wisdom. From Ripple Effects' "Coach for Staff" professional development software program.

Topic Questions:
Why might the Ripple Effects author have neglected to explain how to make the program work? Identify an example of where your deep familiarity with a program might cause you to neglect the basics in orienting someone else? How can you avoid that?

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