 QuickBooks Desktop 2023 Customer Center. Let's do it. Within two-its, QuickBooks Desktop 2023. Support Accounting Instruction by clicking the link below, giving you a free month membership to all of the content on our website, broken out by category, further broken out by course, each course then organized in a logical, reasonable fashion, making it much more easy to find what you need than can be done on a YouTube page. We also include added resources such as Excel practice problems, PDF files and more like QuickBooks backup files when applicable. So once again, click the link below for a free month membership to our website and all the content on it. Here we are in QuickBooks Desktop Sample Rock Castle Construction Practice File going through the setup process. We do every time maximizing the home page and then we're gonna go to the view dropdown, open windows list on the left-hand side, reports dropdown company and financial P&L profit and loss otherwise known as the income statement tab, 010124 to 123124 tab tab. That's January through December 2024, customizing the report fonts and numbers, changing the font, bringing it up to 12. Okay, yes please. Okay, reports dropdown again. We're gonna go to the company and financial, the other major report we open every time. That's why I'm doing it quite quickly here. 123124 is the date, customizing that report, fonts and numbers, changing the font on up to 12. Okay, yes please and okay. That's our setup process. Let's go back to the open windows, go into the home page. In prior presentations, we've been looking at the customer section or the customer cycle, which you can also think of as a sales cycle, the revenue cycle, the accounts receivable cycle, remembering that customers for QuickBooks means that these are people that we're providing goods or services to. We expect to be receiving typically cash at some point at the end of the cycle. We of course are customers in real life to our vendors, but from QuickBooks perspective, customers means the people that are eventually gonna pay us for goods and services, vendors means the people that we're buying goods and services from and eventually we'll be paying them having an outflow of the cash in that case. So we went through the flow chart last time and just in general, we're gonna go through the forms shortly in future presentations, but first we wanna think about the customer center. So the customer center can be found by just clicking here or the method I typically prefer is going to the customer's dropdown and the customer center up top. The reason I prefer this method is because if you're in some other window like you have a report open, this is probably the fastest way to get there. So we're gonna go to the customer center. I'm gonna minimize this item on the left to have a bit more room. I'm gonna put my cursor between these two fields so it looks like that and make this a little bit larger. And I'm also gonna do that here. This is kind of like Excel. You could put your cursor between these cells and widen them up a bit. So if you recall the vendor center, this will look very similar except that of course we're talking about customers here, people that ultimately are going to be paying us. So up top we've got the adding of the customer so we can have a new customer. We can add a job. We'll talk about jobs later. A job cost system is kind of like a specialized kind of field or area and you could add multiple jobs at the same time. We'll do that when we go into the practice problems. If you went into the new customer, you see all the customer data that you would add when you add the new customer here. Now all you really need to add a new customer is the customer name. And for the vendors, oftentimes that's all you do if you're paying the like the utility company and it's Edison. That's all you really need to know. But for the customers, then depending on the industry you're in, you might want a whole lot more detail on the customers because you want to add them to your mailing list or whatever on the customer side of things. So it's more likely that we're going to want to populate this information. We'll get more into this information when we add customers in a future presentation. Also just want to note that when you add customers typically oftentimes you will do so when you're creating a sales document like a sales receipt or an invoice. So when you add customers you could do it kind of on the fly as they say or as you go by making an invoice. And then if I look at the prior invoices you can see the customer was just I'm in a particular customer but the customer field is up top. If that customer wasn't there and you made an invoice you could make a new invoice up top or add a new customer as you go. Closing that out, no. And so then we've got the new transactions. Now this is where QuickBooks gets a little bit confusing. It's convenient and yet confusing because there's multiple places just like on the vendor side of things where we see these transactions. These are typically the forms that can be created. If I maximize the little carrot over here and go to the homepage these are the forms that we'll go into individually in a future presentation. Back to the customer center. You can see you can find them in the homepage and get to them there. You can go to this dropdown and find them here. You can also go to the customer section up top and find many of the same forms as well. And when you're inside a particular customer you could go to the forms down here and create an estimate or invoice for that particular customer. So a whole lot of different ways to get into like the same kind of forms there. So we've got the printing, customer job list those are kind of reports. You could find them there. You can also find them under the reports. Export the customer list. Again, it's kind of a report that could be a little bit more convenient. The Word documents, prepared letter and the income trackers another format for basically income tracking given you basically the type of information and filtering options. So we might jump into that in a little bit more detail but it gives you a different kind of breakout of the information, the estimates, the 17 times time expenses, the 21 open invoices and so on. Gonna close this back out. Gonna maximize this screen back out, maximizing the screen. So then on the left-hand side we've got all of our customers that are populated on the left. We get a nice quick little balance here which tells us the open amounts. The customers are people that are ultimately going to pay us. So their balances are increased with an invoice which is a bill for work, for goods and services we provided for which we have not yet been paid and they go down with a receive payment. Now we also might have more of a cash based system in which case we're gonna record the charging of the customer and get paid at the same point in time with a sales receipt type of form. So we'll talk about the distinction of those forms in future presentations but if they have an outstanding balance if we're tracking the accounts receivable we are talking about a system where basically we do the work before we get paid and we have to track the fact that they owe us money that would be the invoice form. So we also see that these we got these sub customers here and these are basically the job and so we'll talk more about that in a future presentation and I don't wanna dive in that in too much detail at this time. So if I select a particular customer on the right-hand side we've got the data, we've got the name, we've got the phone number and so on and so forth and oftentimes if you're gonna be interacting with a customer about an outstanding balance they have for example then this is often the place that we will go. If we're gonna say, okay, this customer has an outstanding transaction possibly you are talking to them or something like that you're gonna be tracking on our side. Hey look, it looks to us like we've got this invoice that's outstanding that we have not received. What do you see basically on your side? We're trying to obviously get collection over here for that invoice. So that would be the general idea we've got the contact information, the to-dos, the notes, and then the sent emails going back to the first tab the main tab that we would look at if you wanted to edit this information you go to the edit tab if you wanna add attachments you can add attachments here if we go to edit we then get into that field that we saw for the customer field where we could see this data is populated within it. So we'll go into that in more detail in a future presentation. So that is the customer area. The other place that we could go then would be the transactions tab up top. Well, before I get there, notice that we have this little dropdown here where we have the all customers. We've got the active customers. So there could be a difference in terms of a customer that's no longer active but they have activity in them. So oftentimes we wanna be looking at the active customers. Customers with open balances. So now we get kind of a quick little report here of those customers that owe us money. So that's a nice visual customers with overdue invoices. And so there are none. So we're gonna say, okay, customers with almost due invoices, nothing there and customer filter options. So we've got some other filters that we can put in and use within here the active customers, the customers with open and so on and so forth and then add some other filters. So I'm gonna close that back out. I'm gonna go back to active customers, which is typically the starting point that we would use. Down here, we've got the managed transactions. We can basically open up another transaction that will be automatically populated with that particular customer to help us out a little bit. As we go through this process, we can also find, of course, again, those forms up top. We could find the forms in the customer drop down up top here. We could run reports quickly. You can view this report, run in this report quickly here. All right, so then we can go to the transactions tab. And this is another nice way that we can basically sort this information that's related to the customer cycle, not by customer, but by form. So we've got our standard forms, the estimates, the invoices, these statement changes, these sales receipts, the receipt payments, and so on. Oftentimes we'll be looking at the invoices and we might be trying to sort our invoices by going to the drop down and say, okay, give me the open invoices, those which we have made, we build the client for that we have not yet received. These are the ones that we're gonna be looking to make collections on. So that's a nice, useful way to sort them. Overdue invoices, there are none. So we'll bring it back to all invoices and then you can set your date range this fiscal year, January through December being the date range, similar process for any other kind of form that we would create that's within the customer cycle. Back to the customers and jobs. And just a quick note, again, you've got this other option up top. Some people might prefer this income tracker layout where you have the estimates. So here's the estimates broken out this way. So here's the type, the estimate, the status again, open. You could go to, let's say the invoices, which is typically the field and you got a similar kind of breakout here. So you could then go to invoicement statement charges around the invoices status, open or overdue and sort them in this fashion. So this is another look and feel that some people might prefer. You've got batch transactions that you can record down here. So if I was to record or pick off a couple of them, I can then do a batch kind of email and batch transactions, which could be a useful grouping mechanism to make things a little bit easier. Gonna be closing this back out and let's maximize this, that is maximized. So then of course, if I open up my carrot and I go to the balance sheet, the main thing we're looking to track on the accounts receivable is gonna be the accounts receivable with the sales side of things, meaning the hardest thing to track for the customers is typically the customers that we've invoiced for that we have not yet received payments on. And that's what we're usually kind of looking into. If we're in a type of business where we get paid at the same point in time that we do the work and we don't have to track accounts receivable, that's usually an easier process, but we still might come up with questions like how much did I receive from one particular customer or so on and so forth or any particular transaction? And that's when you might go to the customer center here and try to search them by customer or possibly search by transaction. You can also run similar reports to give you supporting reports to the receivables. We'll talk about this a lot more in detail in future presentations, but the main couple would be the reports dropdown and you're in the customers and receivables. We got the customer balance detail and so this gives you all the customers and the information similar to what we saw in the center, but the thing that's nice here is it gives you that total down below. So this gives you a total. We may not use this report as much because most likely we're probably gonna go to the customer center for most of the stuff you can get within it, but that 9300793 should match 9300793. The other very common report would be the reports dropdown, customers and receivables, customer aging summary, let's say. And so now we've got this broke out between how overdue or how past do the customers are. Nothing's overdue. That's great at this point in time, but this is another report that's quite useful because it gives you more added information in terms of how past due transactions are, which gives you an indication in terms of how likely you are to collect on these particular balances. So that's a quick overview there and future presentations. We're gonna go back to the homepage and we'll talk more about these forms and their impact on the financial statements.