 For me the most challenging thing is not being able to, I guess in a way, physically assist. When you're on the phone it can be a very hopeless feeling when you hear someone yelling or running or trying to deal with the situation and the best you can do is try and get the information you can over the phone and get someone there as a priority. I get inspired by being able to make a difference in the community, being that first point of call for a lot of people in emergency situations and also being able to support the officers on the road. I love that feeling of being able to help someone when they really need it. In a lot of the jobs I've done, whether I was being a detective or tactic crime group that sort of stuff, you could see the outcome in real time. I think it's a bit more different in that you know you've got resources going to help people. You don't realise how much of an impact that you make in the community, especially when you're behind a phone and you're not on the front line and you're not seeing everything that's happening in the community, but you definitely do hear about it and you hear a lot of the emotion through the phone. So my job is that opportunity to reach out and help people. The most important thing is to answer all questions you are asked because that's going to help us get police fire ambulance there to assist you in a timely manner.