 Hello, I'm Stan. I'm working at the super office customer experience center and today I've been asked to share a story with you. You know, we're talking about favorite features and today I'm going to talk about three very simple features. And I'm going to combine them for you into a solution, a solution which can mean lots of money and continued growth for your company. If you, like one of our customers, have renewable contracts that you need to make sure that you renew on time, you will probably find that sometimes you lose some of those contracts. You get what we call churn and if you want to reduce the churn, this is a great idea to follow the procedure. I'm about to tell you. Let's say that you are renewing contracts. Now, what type of activity could you have in a CRM system that put focus on renewing contracts? Yeah, you got it. Renew contract. Let's make a new type of follow-up called Renew contract. I'll show you. You simply go to the super office administration program and in the super office administration program and the lists and the follow-up type, you click the add button. And when you click the add button, you give it the name that you want it to be. So Renew contract and this is not an appointment. It is a task that you need to do and it's a very important task and we give it the color green because it's a very positive thing to be working on. So now I have given the system the opportunity to focus on contract renewals. So that was the first thing. We now have a renew contract activity. Now we want to use it and that is simply to go to the contact that you want to renew the contract with and click on the task and in the task you simply choose the Renew contract task type and then you say need to renew prior to the competition because the competition is also trying to do the same thing. So of course you don't move it a year forward. You move it less of two or three weeks or a month according to what you need and that way you will be ahead of the competition when it comes to renewing this contract. And there we go. Now we have that in the diary for next year. Well, now you're almost done. We also need to add the visibility and the best way of creating visibility is to create a selection and in the selection like I'm showing you here you create a selection of follow-ups which are not completed, which belongs to you or if you're the manager you would look at all of them and you say that the type is renew contract. After you've selected that you can simply refresh and you will actually see your follow-up coming up. So this focus doesn't only apply to the sales rep. It also applies to the sales manager. The sales manager can get an overview of all the renewals that needs to be done and the company that I met with they were able to reduce their churn from 15% to 5% and you know what? That gave a very good growth for the company. Maybe you want the same growth for your company. Follow the tips we have for you today. Good luck.