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Uploaded on Jun 25, 2014
UX Awards 2014 submission from AppFolio
AppFolio Online Lease Agreements
Here's the problem. Signing a paper lease is totally inefficient. Once you find a tenant, you have to find the right lease document. Once you have that, then you have to fill in the details without making any mistakes. Then you have to call your new tenants and schedule a time to get the people into sign. Then you have to print it, get it signed, and file it away. Here's hoping you don't need it again.
Our cross-functional, agile team stepped up to the challenge of solving this problem. We created personas, did multiple design studios, and story mapping. We built prototypes that we tested on site with customers. Then we developed, iterated and tested with more customers. Every step of the process included Product, UX, developers, and QA.
And here's how it turned out.
This is a revolutionary new way to manage the lease signing process. 6 weeks into the release, we've had over 1500 unique leases sent and signed!
Here's what some of our customers have to say.
"It's perfect, it's what I dreamed of!"
"Wow, this is fast. Wow, this is awesome!"
"Everything being within one program, no data duplication, fewer errors. Being able to customize the lease is a huge plus!"
"It will cut my time in half. It is much nicer to look at than what we are using"