 Hello everybody, Andrea Mayesky here with dental ill tutoring. So this video is going to be funny and it's going to make you laugh I don't know if you guys have seen the videos out there where people do like a skit I'm not doing a skit because I don't have another person to kind of help me with it But I don't know if you guys have seen the videos where you know They're pretending to be patients and weird things that patients say and how the dental professional reacts and what they're really thinking Right, so I'm not going to do a skit because I have nobody else here But I'm going to share with you guys some weird silly stupid things that patients say to me sometimes What I'm really thinking in my head But what I say to the patient and kind of how I react to it, okay? I'm one of those people where I'm I Can kind of hide what I'm what I'm really thinking But if you just give me a second to tell you what I'm really thinking if you push my buttons too much I'm going to tell you what I'm really thinking So I do have some instances of that and lately I don't know what it is But I've just had weird patients where I can't wait to go home to my husband at the end of the day and say Oh my god, you won't believe what happened. Okay, so I did leave some notes. So I don't forget I have a couple funny things and please be sure to share with me your funny things too If you're a patient watching this I kind of apologize for being rude But this is what we put up with seriously I want to post this like everywhere so that people know what we put up with okay now Let's see what time is it or how far along is this video? Okay? So I can't see where I'm starting the funniest stuff. But anyways, I can always post that later But okay So I had a patient that would literally okay They come in and this is what they act like okay, and this happened just the other day He's a young guy Actually, I shouldn't be too specific because that's not very private, right? So I won't go into it further, but he comes in and he's like yeah, hi I don't like you guys just so you know, but I need my teeth cleaned I'm like, okay. It's nice to see you Come on in. We'll be in this room right here. How is everything outside? It looks like it's getting sunny Yeah, no, it's not sunny at all. I don't know why you said it's sunny if you look out the window right there It's cloudy So here I'm like oh Well look sunny to me. So I guess we have a different We see sun and clouds differently I guess you know and that's what I actually said, you know in my mind I'm thinking you're a jerk like Who? Who argues about the Sun, but anyways, so he has a seat. I sit him down. I sit him back Whoa, whoa, whoa, whoa, what are you doing? What are you doing? I'm looking at I'm like, what do you think I'm doing? I'm sitting you back I just told you I'm going to sit you back you're in for your cleaning right like Did you think you were going shopping? Did you think you were getting your eyes tested? I don't really know what you're thinking. So I said to him. Oh, sorry. Um, when I said I was laying you back I guess you didn't hear me. I'm laying you back because you're in for a cleaning today You're not in for a checkup or anything. You're in for a cleaning I'll make sure your teeth are nice and smooth and shiny before we leave, you know, whatever Inside I'm thinking you're an idiot, but anyways and then he says well Oh, I'm getting a cleaning today. I thought the dentist was doing a filling. I have teeth that need to be fixed Okay, so I look at his chart. Oh, yes, you're in on Monday to get some fillings It looks like they're working on the teeth on the upper left-hand side He goes Monday. Well, my teeth are really sore like you can't even touch them. I'm really really sensitive I think you guys normally put that topical stuff on please do that because I can't handle anything else So I'm like, oh, okay Well Monday, he will be fixing those fillings for you I can I can avoid that side today if you if you like like I'm totally fine We can always clean that after he he does those fillings for you Well, no, my teeth are sensitive down here and he points to the lower right So I'm like, oh, okay. Well, if your teeth are sensitive the lower right I can put some topical around that too. I can also put something in there called or kicks That does actually help to numb the gum. So it is extremely comfortable. Like you will not feel a thing. It's amazing And then he goes, why would you do that? So at this point, I'm really confused I don't know what he's complaining about. I don't know what his problem is and he's just being rude, right? So I said, oh, well, you had mentioned that your teeth are sensitive and then you talked about me putting on topical So I'm telling you I can put on the topical But I can also put on something else to make the gums even more comfortable So you don't feel anything because we do need to clean your teeth, but I don't want you to be sensitive And then he goes No, I don't want to be sensitive and I'm thinking are you not listening to a word? I'm saying now this went on for a while you guys. Okay. We're talking 20 minutes So at some point and like it was back and forth. So I said to him I said Okay, it's been 20 minutes now How would I put on this or kicks? I will start in one portion of the mouth first How how would I do the lower ones here because they did have a lot of charter? How would I do the lower ones here? You know staying away from all of the areas that are sensitive I'll only do these ones and then you can let me know how you do Yeah, that sounds fine, and I'm thinking okay. You're being such such a jerk So anyways, so I do that and literally you guys I'm putting the mirror in his mouth and he's doing this He's like literally jumping and I said to him. I said Be careful because if you jump like that, I could hurt you when I have the sharp instruments in your mouth I just have the mirror touching your cheek and He goes oh, well, that's not sensitive And I said to him well you look pretty sensitive because you're jumping out of the chair He he goes well, I didn't say I was sensitive It's the anticipation that I don't like and I said to him Yeah, but if you're anticipating something that's not going to happen with a mirror and I hold up the mirror I say look at it. It's not going to hurt you But you jumping will hurt you because the mirror could knock your teeth or whatever So if you can just stay still I can this won't hurt and then he says I didn't say anything about hurting And I said well you're jumping out of the chair Like do you not want to have your teeth clean today because I don't you're being you know You are overreacting and I'm not saying you're doing anything wrong because as soon as I said that I'm thinking oh my goodness I'm being kind of mean So I quickly said I'm not saying that's bad But I don't want you to have a lousy appointment and not have a nice time if this if this isn't working for you Then how about we rebook for another day? He goes But I'm not sore And like he's not listening to anything. I'm saying so I said okay How about we try if the teeth are sensitive let me know he says it's nothing about being sensitive It's the anticipation This is how the guy was talking to me. It was ridiculous you guys so anyways I could go on like this for half an hour What happened is he was like that the entire appointment where I was trying to clean his teeth I did use the or a kicks. He didn't like the taste. He didn't like the suction. He didn't like anything. I Be you know pushing a bit to take away the tartar. He didn't like that So then I had to stop for an hour and probably 15 minutes. It wasn't our appointment. I Seriously, you guys got nothing done It was like super calculus only but I did absolutely nothing But having that said I charged him full price because he took my time It was a waste of my time in a nutshell He thought that Actually, no, sorry, I shouldn't say that because I don't want it to I should keep his privacy, right? So I don't want to give the exact situation. I'm just kind of doing this hypothetically But this is what happened, but I'm leaving out a lot of parts here, but that's what I did I charged him full price because he took that hour of my time the worst patient I've seen of my life in my life. Okay. I told there was an assistant that day I told the receptionist I told the dentist that's how upset I was like I was actually upset. My blood pressure was probably through the roof I was so pissed off that he was being rude and he was being such a Baby if I can say that, you know me touching the mirror is ridiculous So anyways, like I said, I wish I could do a skit to show you guys what this is like Let's move on to something else. Okay, how long has that been? I think I actually forgot to start the time on my cell phone because I did want to keep track of how long this Video was going to be feel free to stop it if you don't want to hear any more stories But if you've had a rough day listen to these and this will make you laugh. Okay, next one For that patient who's literally waiting five minutes. They're looking at their clock. They're upset They're telling the receptionist like where's my hygienist? What's taking so long five minute wait? Okay, so you're bringing that patient back in okay the one that's upset to keep you waiting five minutes This is what happens. Okay, so I have many different scenarios for this, but I'm going to give you one of them I bring the patient back literally Patients like this. Okay, I tell the patient to have a seat and they don't have a seat They just stand there. Okay. This was an older lady. Okay, not older, but I think she was in her fifties Okay, so we're not talking like 80 year old senior here. We're talking 50 so still young The ladies like who are you? Who are you yet? What pardon me? Who am I? What are you talking about? Who are you? You know, that's what I want to say But um, so I said, you know as a hygienist we're always thinking inside our head What the hell is your problem? Right, but this is what I said. I said My name is Andrea. Nice to meet you. I didn't have a chance to introduce myself yet because you haven't even sat down um Hi, you know, that's what that's what I said and she goes you're not my regular hygienist Like that's her face is You know, I said and no, I'm not I don't know who your regular hygienist was But I would be happy to see you today You're in for a cleaning and I can do an amazing job as well You know and she goes But you're not my regular hygienist I'm sick and tired of coming here and I tell them every time I want to see my normal hygienist and she's never here Okay, so I said to her. Oh, I apologize. Um, who is your regular hygienist? She goes, I don't know her name So I said to her So you see your regular hygienist and you yell at us for not booking her with you But you don't know her name. That's that's what I do, right? It sounds nice, but it's not She goes, oh, I tell them every time I want to see my normal hygienist So she still hasn't sat down So I said to her Well, you should have double checked before you came in today. Um, I apologize. I'm not the one who books the appointments I'm not the one who you spoke to but if it was really that important You should have double checked before you came in today because I don't want to waste your time I could care less because she's wasting my time But that's kind of what I said So she knows I mean business, but I'm also kind of being nice at the same time, right You know kind of I'm not but I think that's how they kind of see things, right? And she goes Man Well Oh, I just hate this So I said, oh, well, I don't want you to hate this. Um, I I would be happy to um to rebook your appointment so you can see your regular hygienist I can find out who that is for you since you don't know her name But I'm here. How about I take you back out and we can rebook this You know And she goes, well, I'm here now She still hasn't sat down at this point. So I said to her Well, it's been 10 minutes and you're just talking about how you haven't seen your regular hygienist So I don't need to see you like this is totally fine. I can see another patient who wants to see me This is what I said. She sits down at that point. I am hoping that she'll just leave She sits down and I and she says well, hurry up Hurry up So I said to her So I said to her I laughed and said well, I can't just hurry up Um, if you want a quick cleaning, then maybe you should see your regular hygienist because maybe that's how she did things But I can't just do a quick cleaning. In fact, we're already like 20 minutes out I might not even be able to clean your whole milk today because I haven't seen you before And I don't know how long this is going to take Yes, I said that She goes, we'll just do the best you can then So she's being rude seriously you guys the entire time And that's what she was like seriously Those are the patients that after you're done. They're cleaning they stand up and say, thank you so much That was excellent. And that's what she said to me. She thanked me afterwards and said, thank you so much That was excellent And you know, even then I don't know why patients say that to you because I'm thinking excellent compared to what Like I'm cleaning your teeth. You don't Thank your doctor for your physical and say, thank you so much. That was excellent or you don't think the person I don't know your nurse who's prepping you for surgery. Thank you so much. That was excellent Like I kind of feel like I'm being treated like like a kid and they're trying to praise me I'm not saying it's bad, but like that's honestly what I feel like like, okay I'm not fresh out of school here. Even if I was it doesn't matter But I'm kind of thinking you're not welcome. So those patients though. I do tell the receptionist in front of them I say Please book Susan, you know, I'm just picking a name. Please book Susan back with their regular hygienist We don't know the name of that person and she wasn't sure either, but she really likes her So please just book her back with her. Okay, Susan. Thank you so much. Have a nice day and I walk around the corner It's always that patient who wants to see me next. It's ridiculous. It's absolutely ridiculous I tell the receptionist to tell them. I'm fully booked even if I'm not I say tell them I don't know. I'm in high demand and I am fully booked and I'm only taking certain patients I have no idea So I don't know if the receptionist is actually saying that but when a patient is that rude I can't stand it you guys because I would never If I go to my Doctor's office and see a new nurse. I would never say to them. Oh my god. Who are you? Who does that and how do they think that's okay? It makes no sense So I don't like that. I have no patience for it I wish I could just say okay. Well, if you don't want to be here Please don't and leave me alone because it just makes me mad like for the rest of the day So that actually happened And then and sorry I kind of started off that video with talking about time and then I ended up talking about something else Because I think I I was thinking about two patients But talking back to time and then I will stop it and I'll save some more stories for next time But I'm talking about time that patient who's Who's like mad because you had to keep them waiting for five or ten minutes even 20 minutes I don't understand why they're mad. It's not like we can help it, right? So those patients that come in you apologize for keeping them waiting and then they go You know, this always happens like last time I had to wait 10 minutes And I don't have time for this I say to them, you know what? I apologize. We actually had a medical emergency Um, the patient's fine now, but we had the medical emergency that we had to deal with at that time So, you know, it's usually a lie. Actually, it's it's a lie. You know, I'm sorry knock on wood that that doesn't actually happen But the nice patients will go. Oh my god. I'm so sorry. I had no idea Or they usually just go well You know, we're here now. So that's okay And I'm thinking no you saying that's okay, but you're being rude. So it's actually not okay So you're okay if a patient's having a medical emergency, who knows what happened But you need to be seen on time, you know, I tell them I say I apologize. This is health care I can't control when patients are late If you guys are late, then we are late for the rest of the day. Okay It means we don't get a lunch or a quick lunch We can't just use the washroom whenever we want, you know What I want to say is sorry for keeping in 10 minutes, but I had to quickly eat lunch I was starting to feel faint That's what I want to say to them or you know, sorry for keeping you waiting five minutes They really had to use the washroom, you know, sorry for having to use the washroom You know, maybe you should talk to my boss Or any dental office and tell them to schedule Patients 20 minutes after they're patient so that that way they're not kept waiting so we can use the washroom And so we can eat lunch and we can write up notes and we can play Like a therapist to our patient who was crying in the chair because Her sister passed away, you know, this is what we do. So how about you cut us some slack for being behind? I should really do a video Of why you should cut your dental professionals, you know, why you should cut What what what am I trying to say why you should leave us alone for being behind and why you should understand and cut Us some slack. I think I will do a video on that. That will be the next one. So stay tuned um Yeah, you guys I have a lot of stories kind of fired up, but I'll save them for another video. Okay Thank you for watching comment below some crazy things and some rude patients that have happened to you Okay, in fact, I just thought of another one when a patient Thought I was contagious and actually called the office after I cleaned their teeth and said that they needed antibiotics That will be in the next video. Seriously stay tuned for that one. Okay, wait till you hear this Thank you for watching. Make sure to click subscribe because more fun things are coming Thank you guys. Bye