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GM's PR, legal crisis: Expert weighs in on what's next for Mary Barra, company

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Published on Apr 1, 2014

CBS News analyst Frank Luntz, an expert in crisis communications, talks to the "CBS This Morning" co-hosts about the hurdles General Motors faces as its CEO, Mary Barra, testifies before Congress on why the company failed to act sooner to rectify problems linked to at least 13 traffic deaths.

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