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BSNL Customer Support - Conversation with LEVEL 3 Service Personnel (audio only)

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Published on Jun 14, 2012

I received two messages from a company (I later found to be Netcorp, Bangalore) despite being on NDNC (national do not call) registry. I called 1909 (mine being BSNL mobile, the call was answered by NDNC section of BSNL support) to register the complaint in accordance with the TRAI guidelines here:

http://www.nccptrai.gov.in/nccpregist...

TRAI document above clearly says in section A2(3) that
The customer care executive will register the customer complaint and
acknowledge the complaint by providing a unique complaint number.

Despite noting this to level 1 and level 2 they couldn't give a complaint number and my call was forwarded to level 3 support and hear the conversation. I decided to record and post when the service personnel came up with a funny reason for the sms I received. Hear it at 2:40sec. LOL.

The customer support (especially phone) is crap at best and the private operators are no better. I had terrible experiences with Vodafone and Tata docomo in India. The guys come up with funny explanations. They mastered the art of duping gullible and less knowledgeable consumers who tend to take them for granted. Many times I was also told by these customer "service" agents "No sir that cannot happen." to issues I was experiencing. I guess its the outsourcing call centres that are to be blamed as they fail to teach these callows how to behave. They are only trained to follow some ill-written flowchart to answer customer questions and when the reach dead-end they say "no sir it cannot happen" ... holy cow, how insensible is that. I'm here experiencing it; how funny is it that the service provider denies it.

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