 appreciate you. Thank you. If I decide I want to. Okay. Okay. Yeah, I was going to call and check the availability of the vehicle. Okay. Yeah. It's a let's see right here. 2018 Honda Civic Sport 57,000 miles. Okay. No, he's not asking my name or anything like that. Okay. Is this going to give me information? Okay. Cool. Yeah. Where are you located? Okay. I got you know, I'm about three hours away. I'm just a little bit too far away. I think I'm going to look I like the car, but I'm going to look for one a little bit closer. Okay. Well, I really appreciate you. Okay. Wow. Is that what happens when someone says they're a couple hours away? We just say, Hey, have a nice day. Let's call another one. Yeah, Danny, I was going to check the availability of the vehicle. Maybe Danny's taking a nap. Yeah, it's a Dodge Challenger. I got a stock number if you like. 2018 charcoal grade C 31 41 Ford. Now, Dan, watch. He hasn't got my name yet. Okay. See any word taken? Let me ask you this. If I was going to check it on a vehicle. Hey, by the way, where you calling from today? Who might have the pleasure of speaking with? How you doing? Right? Do you agree Dan? We have to build relationships on the phone. Yeah. People don't care about how much you know until they know how much you care. If he gets back on the phone and he tells me, Hey, Andy, I still have this thing. He doesn't even know my name yet. Okay. But let's just say he gets back on there and he says, Yeah, it's still available. What time can you make it? He is an order taker. Let's just call it out like it is. Okay. And I have no idea why he said, What are you calling about? And then he puts me on hold. To me, that's he doesn't know what to do. Let me try. Wait. Okay. Awesome. Well, I actually want to ask a question. What's your best price? Yes. Yes. So what would be your best price? Okay. So are you saying you can't get me a better deal? Well, so the internet was created so I could just kind of gather some general information over the phone. And that was kind of my goal. He could have put this to bed in two seconds. However, he could have put it to bed. Now, do you think it's hard for him to overcome the price objection with no relationship with me? He's talking about technological age. Okay, totally appreciate it. Look, if I decide I want to come in, I'll let you know. Thank you so much. Okay. Alright, bye bye. Now, I want to say this, he didn't get my name, didn't get my number, didn't get any information. He did what? He was an order taker. He said, What are you looking for? He said, It's still available. What time can you make it? If you look like your competition, if you sound like your competition, you get treated like your competition every single time. Yeah, I was going to call and check the availability of a vehicle. Yeah, someone in cells. Okay, hey, this is just for you. Right? Hey, how you doing today? I was going to check the availability of the vehicle please. Yeah, the 2018 GMC Sierra. And I got the stock number if you like. Black one. Now I want you to notice he didn't even ask me my name. Okay, didn't ask me my name. He's not building a relationship with me. He's just handing out information. Okay. Yes, sir. The black Denali. Now, here's my main deal. At this point, you should be building a relationship Yes, you're still have that one out there. Okay, watch. Okay, awesome. Beautiful. Okay, so you still have it. What would be your best price? Okay, so you're saying I can't get a better deal at all? We have to negotiate with the managers. Okay, best prices, the price a lot. You know, I'm not saying that they're not going to sell it to you, it's cheaper. I mean, they're probably, probably will. So they will or they got to come and sit in, go through the process of the way things have been the last 20 years. Okay. Okay, well, listen, I really appreciate you. Okay. By the way, he hasn't got my name doesn't know who I am doesn't know if I've been in the market for a while. If I just started wearing them out. No, man, I'm good. I'm, you know, the internet was created so I could try to make deals, you know, over the phone. Obviously, I don't want to go sit on the show and for for a long time. I really appreciate you. Thank you. If I decide I want to. Okay. Okay. Now, listen, the guy ended the conversation with Hey, why don't you go call Carbona and hung up. Now, listen to me. If the training you have in place right now is working. Here you go. Yeah, I was calling to check the availability of a pre-owned vehicle. Yeah, John has called to check the availability of a vehicle. It's going to be the 2019 Cadillac CTS black. Now, if you notice, you haven't got my name yet. Okay. Okay. Now, I want to say this real fast. He told me that the Cadillac CTS that I'm calling about is parked around the back and he wants to see if there's something going on with it. Now, my deal is is that we paid how much money to get this lead? How much money? 500 bucks? Whatever? Right? $200. It doesn't matter to me. The fact is, is that this may not be the only car that this customer is going to buy, but this customer is calling just to check the availability. The answer is, yes, it's still available. Hey, by the way, who am I speaking with? Where you calling from today? Oh my gosh, it's so great meeting you. Have you had the chance to drive one of these? These are super nice cars. None of that's happened. And by the way, he's already put me on hold and he doesn't even know my name. I'm going to ask you this, what kind of connection is made? Yes, I am still here. I don't think the customer needed to know that. Okay, awesome. Okay, and what's going to be your best price on it? Okay, so you're saying I can't get a better deal at all? Okay, well, I guess I'll keep shopping. Thank you so much. Alright, bye bye. Guess what? All I asked was, is that your best price? And guess what? He said, yeah, that is our price. We don't put our second best price up and put our first best price just like everybody else in the world said. By the way, he didn't get my name. He doesn't have a connection with me. He doesn't know how my day is going. He doesn't know how long I've been shopping for a car. He doesn't know where I'm at in the buying funnel. You know why? Because he doesn't care. He's a nice person who's an order taker and should be working at McDonald's because he's never been trained. And at the end of the day, why would we give somebody the information that we're putting a tire on the car and the car's pulled in the back? Do you think that's that's sexy? You think that makes me really want this one? Or you think that makes me feel in my gut that maybe this is in the right car for me. I'm not going to go any further with this. You know where I'm at.