 is Dr. Gopal Krishna Behara. He's an enterprise architect with 19 and plus years of extensive experience in the ICT industry, spanning multiple disciplines, pre-sales consulting, enterprise architecture, service-oriented architecture, business process management, solution architecture, project management, product development and systems integration. Useful guy to have a round. He is TOGAP certified and also certified in IBM cloud solutions. He serves as an advisory architect and mentor on enterprise architecture application portfolio rationalization and architecture assurance initiatives and continues to work as a subject matter and author. He's worked on multiple architectural transformation engagements in the USA, the UK, Asia Pacific and the Middle East and all of which presented a phased roadmap to transformation that maximized the business value while minimizing costs and risks. Dr. Gopal is currently working as senior enterprise architect in global enterprise architecture group of Wipro. He's published white papers in international journals in SOA, BPM and E governance and also done a significant contribution for the SOA reference architecture definition across the organization. He's also received the International EA Hall of Fame Award in 2015 from the FIAC Institute linked with the Zachman Institute and authored a book called the Enterprise Architecture, A Practitioner View and that book is published in the US by MK Press. So without further ado, warm welcome please for Dr. Gopal Krishna Pahira. So I'm working as a lead architect on E Prakati initiative of state government of Andhra Pradesh with J. Sachinar and Sir. So under his guidance, I'm working on this. A group of consulting team is working on it. I'm part of it actually. Now, just to begin with the concept, the topic today which I'm covering, I'm audible, right? So the topic which I'm covering today is one of the system, very critical system or which you can call it as a game changer for the government and helps in having a better service delivery to the citizen, which we call it as certificate less governance system, CLGS. Now, so I'm very glad that I just wanted to give a small challenge or the nature of work which we do under the guidance of Sachinar and Sir. I'll tell you one example how this has evolved. So the digital India, the central government has initiated a program called digital locker. Many of you are aware of it, the digital locker that the locker given to the citizen and the citizen will be able to store his documents. It could be any type of document, any nature of the document. He has a storage space available and the citizen will be able to store it such that he don't need to carry any physical documents whenever he goes and applies for any of his services. So having said that, Sachinar and Sir wanted us to come out with a system similar to that, which you wanted us to create such that the citizen should get benefited and he don't need to carry the physical documents. So and we had a discussion. So we work based out of AP Secretariat, South H Block and most of our discussions are most of our whatever the ideas which will come out is from Sachinar and Garu room and every time when you go in you come out with a new idea and that will be always beneficial. I mean he always thinks that it's not to just to build the system but it should be beneficial to the citizen. How is that citizen get benefited out of this system which you build? That's an idea he will always come out with that. So when we went to him, so I did a study of how this digital locker implementation has been done in Kerala state. What is that central government initiative? How is that it been done in Maharashtra state? What are the limitations that are facing? What are the responses in social media saying the citizen is facing the issues and I created a beautiful presentation and try to explain him that sir these are the things which the current digital locker system has and we need to enhance these areas. Then he said all that is trash. I am not looking for a locker. I don't want storage. I don't want I don't want Birva. I will give you one example. One of the scenario which I come across during my the revenue department as a head. So one it seems one lady has approached him asking for some scheme benefit and she has gone to multiple departments to submit the application form and also the credentials or what are all the enclosures you call it as an enclosures. So residential certificate, then 10th glass pass certificate, then native certificate, cash certificate. So she has to collect all of them and go and submit it to multiple departments and that lady has come to such and such and mentioned that you know these are the number of trips I have made. These are the number of departments I have visited. So can you I mean so the amount of pain she has undertaken to fulfill one of the service from the government she has shared her experience and the sir came that time he came out with an idea like you know why don't we have a system which needs or which moves from citizen centric to government centric. Move the responsibility from citizen to the government. It is the responsibility of the government to fulfill the citizen request whereas the citizen will only submit the application form and a unique ID through which he will be identified and it is rest of the government department responsibilities to verify the credentials of a citizen whether he has passed or not go and connect to SSC board and then look at his verify his pass certificate or you know credentials. Go and connect to the MAUD and then see our revenue department and see whether he is a valid resident or not. So these are the ideas which has come out from his brain child and I can say now the certificate less government system which you are now trying to build is a unique one and it was not built any state or you know I have not seen this type of system which we are building now as a part of e-pragati program. So having said that so I am more going to talk about you know since this is more of a system or it is more of a solution so I am going to talk more details about you know the system overview then what is the life cycle what components it has and how is that we are going to establish sort of thing. So more in the solution space so please bear with me on that. So having said that so I am going to talk about you know what is the context of CLGH I think now we understood the context of CLGH. So CLGH stands for certificate less government system then why CLGH what is CLGH and what is the CLGH system overview and what is the CLGH the logical view of it and how you need to take it forward. So if you look at the context you know I was just mentioning about you know the digital India program so you make the prepare the India for a knowledge future is the initiative from the digital India the central government initiative what are the three key main objectives are you create a digital infrastructure as a utility for every citizen okay so in terms of you know providing the internet or you know the connectivity better connectivity okay so all the digital infrastructure need to be provided to the citizen for better service delivery the second one is having a governance and services on demand and the third point is you know digitize all the documents and the records of the citizens and make them available on a real time basis okay this is the initiative which the central government has initiated as a part of digital India and the third point if you look at this is nothing but your digital locker now if you look at so having said that you know we before we developing the CLGA system we had done the as is steady okay as a part of you know enterprise architecture initiative as Dr. Palava earlier mentioned that you know it is not a civil engineering where you need to build from the scratch the system is already existing the system is already operating so all you need to do is you continue the operation and try to build an enterprise architecture such that the both will match and then go forward so that was an idea so what we did is we did an current system as is steady of the system and then we try to look at you know what are the various certificates that you know the citizen is availing or you know the citizen has to submit to the various departments for the service delivery so some of the certificates are listed here you know birth certificate, cash certificate, marriage certificate, income certificate, nativity certificate etc. So if you look at the present system the some of the key observations from our side are citizen has to submit copies of certificates multiple times to various departments and agencies so it is a typical overhead okay the other one is keeping all the certificates in physical form with the administrative authority so ultimately the department person has to keep them or file them or you know put them in a rack so this lot of overhead for the administrative authority and then verification of you know the authenticity of certificates what about those physical certificates are submitted by the citizen so they need to be verified the authenticity has to be verified so which is literally a time-consuming task okay for example I apply for like again Dr. was mentioning about the passport so at least two three years back you know it used to take one month time to get a passport now today you can get it in you know one or two or max by one week the passport will be in your hands you know so the SLA has come down or you know the time to make the service delivery as drastically reduced. Now if you look at the Andhra state the the citizen facing portal or most of our the citizen services has been done or you know fulfilled by using Miesewa Miesewa is a portal okay so 70% of Miesewa transactions are in the form of certificates issuing the certificates and it's a used volume so the citizen has to go to Miesewa center and then submit submit his application form and then wait for Miesewa center to respond back and then he can the Miesewa center in turn go and you know check with the respective departments about the its authenticity and credentials of the citizen and the validity of the certificate and then does the issue so today the Miesewa is almost we took the statistics you know 2015 Jan to December 2015 it is performing a transactions of almost three crores three crore certificates or it could be a certificates or you know licenses or you know permits or registration so almost like three crore transactions have been happening in one year one year of tenure so this is the statistics we gathered so if you look at that and the remaining 30% remaining 30% of transactions are happening through individual departments individual departments okay so this is a huge volume okay then most of the certificates are based on data already present with the government the government already has the data so again Dr. Pallabh was mentioning earlier you know so the data is already with government but citizen has to submit the again and again the his you know credentials or you know certificates to meet the service delivery done properly okay so this is a huge redundancy here so this is the current system so then what we did is just I mean reiterating the same thing you know the in a pictorial form so today it is happening something like this so the citizen has to go to multiple departments and there is no connectivity between the departments and most of the departments are happening or functioning in a silos and very less connectivity or I can say almost no connectivity between the departments so the citizen has to make multiple visits to the individual departments to get his service done now if you look at so having said that you know so why you need a CLGA system so certificate less governance system so we need to establish so need for certificate less governance system is you know establish a connected government and minimize the usage of physical documents and then eliminate the usage of fake documents so this is another major factor and reduce the peak cycle time so typically if you look at the SLAs of Miseva or any other departments it is typically ranging from the service delivery is ranging from 15 minutes suppose I go to incomprehensible certificate it is very well established service today so if I go to Miseva center and submit a request for an incomprehensible certificate I will get it in 15 minutes so it is streamlined very well actually okay so whereas some other certificate you know it almost takes I apply for some license and it takes almost like 90 days typically 90 days today and by introducing a CLGA system we can reduce the cycle time and we can see that it can be achieved in a near real time okay so that is the idea of having a CLGA in place now what is a vision of CLGA so the vision of CLGA system is to abolish the usage of physical documents for transactions and establish a certificate less society across the Andhra Pradesh implementing certificate less governance system for a better citizen service delivery so this is the vision of CLGS system and the future service delivery scenario how it look like so earlier you know all the departments are in silos and there is no connectivity and now there is a central channel which is an integration channel which helps you to connect all the departments using a highway so again highway is another factor which is I mean as a fellow was mentioning earlier like any similar to an ESB sort of thing so it is an ESB plus some additional components infrastructure components which forms an E highway and this is the this is the term coined by Sachinarangar again so E highway is another system so if you look at the entire E pragati group of applications so 72 applications so and then 14 whatever that four waves and 14 packages what jesat has shown you earlier the core component you know the success of E pragati lies in two systems one is E highway which acts like an integration channel of connecting all the departmental applications together and having a seamless integration or seamless the routing of any particular work component across the departments and which can be achieved through any highway the other one is more of a citizen centric and you know citizen benefit beneficiary system or citizen delivery system which is CLGS system so these are the two major components which form which forms the core components of the entire E pragati application now having said that what is CLGS so now I am just getting into the what is CLGH basically so the objective of CLGH is to have you know the system available anytime anywhere and I should be able to access from anywhere and then enable the digital empowerment of residents providing CLGH on the cloud so that is a thought process what we have we are planning to have and then online access of documents so you should be able to view it and authenticity of E documents secure access to government issue documents through web and mobile application of course and reduce the administrative overhead these are another important objective of CLGS system and of course ensure the privacy and authorized access of residence data so these are the major objectives of CLGS system if you look at the the citizen perspective or you know in terms of you know the business perspective what are those service layers so we have a user layer we have a services layer platform layer and information layer so the citizen employs forms the user user layer and government CLGS services and there could be a private CLGS services also like you know for example citizen wanted to have in addition to certificate less system in also wanted to have some storage capabilities of you know his own repository individual repository where he wanted to store the medical history of a citizen has to be showed such that he do not need to carry entire file my father whenever goes to hospital to the doctor regular visit he carries one big file as if he is carrying land or you know property documents with him so he do not need to carry all of those things you know he can just give access to the respective doctor to access his reports and he can actually look at it so that is where I we introduced the private class services and then we have a platform layer where you know multiple systems processes management and you know web so when I when I the purpose of having these you know the processes here is the multiple departments are getting involved to fulfill one of the one particular citizen service where the revenue department should get in get involved and then you should go to the police department for do a verification and then it goes to the MUD department for further inspection purpose so all these departmental authorities need to participate as a part of a workflow to perform those activities so that is where you know in the platform layer I have shown the processes and then the multiple systems are involved so systems have been showed and the management is basically the the authorities which are getting involved and then it should be enabled is what we are trying to show and finally the information layer I think Gopi has already spoke about data analytics and data governance usage of data data types classifications and all so we need we need to have a open data close data okay in addition to that you know the ultimately these are like you know the e documents you store them as an e documents you can also store them as also as your physical documents you know in terms of you know bonds or shares or you know medical reports etc so that's why we are trying to introduce a content here now moving on to the strategy principles so I'm not going to go deep into it you know so basically the principles of CLGS should be information centric the other one is integrated it should be an integrated platform it should be citizen centric and highly it should be secured and you know the privacy the citizen should have about his e documents how is that you know as a part of this engagement you know as a part of the as is steady we also did these the analysis of the certificates you know which I was mentioning earlier you know today we have 70% of Miseva transactions are are fulfilled using in the form of set I mean as in the form of certificates so what we did is we did a service portfolio analysis so as a part of entire government government of AP how many services citizen services have been existing today and what are those services and the nature of services which department is providing what service and where are those services has been redundant how many MAUD is giving the the incomprehensible certificate revenue department is also giving just an example so so where is that redundancy how who are all the departments which are giving birth certificate so MAUD gives birth certificate some other department also gives the birth certificate so where are those redundancies and what are those critical which are critical citizen critical services which are moderately critical services and which are low transaction volume or you know less critical services we have done the analysis of these services and come out with you know how many of them will actually qualify as the certificates which will form or which will be the part of certificate less governance system and then to start with once you implement this so let us go ahead with you know these are the certificates once these are the certificates which the citizen need not produce because CLGS system is already in place so we have done the certificate sorry service portfolio analysis and identified the set of services or the set of certificates which will be part of CLGS system so I am not going to explain you know how we did that you know the analysis part of it so just a overview so we are on the left hand side you see the service filtration ok what is the approach we have done it then we have done the ABC analysis then we also identified them as G2B, G2C and then services and classified them though all those no filtration has been done and finally we came out with a list of you know almost like 758 services which will be which will be delivered to the citizens and based on which we identified the certificates which are almost like you know tentatively 103 certificates for which for example agriculture and cooperation we have 3 energy we have one environment and you know forest science technology we have 4 so if you look at the all this list it has coming out to be 103 so these are the certificates which can be replaced by CLGS system and many of them are predominantly related to land, person and life event related certificates which can be abolished so this is the concept or this is the outcome of our as is steady ok. So now moving on if you try to look at the system overview so this is actually I mean having said that and just now getting into the solution space so we have a system view of CLGS system so it has 4 activities or you know the 4 steps one is create a digitally signed database, second one is create online digital certificate services anytime anywhere access of the certificates and fourth one is the eliminate physical certificates so these are the 4 activities which you perform as a part of the system which you develop and who are the key stakeholders of this you know we are talking about CLGS CLGS CLGS so who are the stakeholders of this so we have an issuer who issues the certificate it could be a government departments or you know private agencies or predominantly in our case we will take it as a government departments ok or any any centers like you know Misevara or you know other Ipragati portal which we are trying to build can be used I mean not not very clear about it but so issuer is the one who issues the e-documents citizen in a standard format and making them electronically available so some of the examples are SSC certificate and register office who gives those certificates income tax department etcetera etcetera the requester is the another one so requester is the one who actually request for the certificate for example university and Dr. Pallab was mentioning about passport office ok so they request for the certificate so he is the entity requesting for secure access of a particular e-document shared in the repository and then of course the citizen who uses the CLGS services. So these are the key stakeholders and the expectations are you know maintain the responsibilities are maintained certificates at personal level produce certificates to avail various services and storage of the documents at the citizen perspective and the government perspective issue the certificates and verification of the certificates so that is the responsibility of the government ok. Now having said that if you look at this particular picture so this gives the integrated view of CLGS system so the CLGS being at the middle so we have the sum of the components are you know the sum of the basic functionality so there is a request at the center and then the issue digital certificate verification workflow repository and some of the services are you know issuing the digital certificate requesting for the certificates central view of certificates that is a repository then store and retrieve the certificates share and search and then workflow management so these are the core components of a CLGS system and if you look at all other on the blue they are all secondary departments which actually leverages or which makes use of CLGS system. So revenue department for issuing the registration certificate or you know late registration housing department to identify the beneficiary and Patadar and then MAUD for an assessment birth certificate correction on any certificate or death certificate, mines then forest labor agriculture, education, health, industries, police and then PR and rural development, Panchayat Rajan rural development and then transport department. So if you look at out of you know 33, 34 departments majority of the departments are actually consuming the certificate less governance system similar is the case with the license management system. So these are the this is the integrated view of the CLGS system or this is an importance of you know having a CLGS system in place. Now moving on we just came out with a life cycle of CLGS system so if you look at the first step is an issue such a part of issue you see a registration and then what are the list of request we try to show some of the high level services or you know high level components. So list of request and then access and the second one is if you look at the requester which I am calling it as request the again it should be you should have a registration done and he will consume the certificates issued by the issuer and then he will also have a view of the certificates and then if you look at the third step the digital certificate. So the digital certificate is not just a certificate by itself it should be machine readable. So if you just put it under the scanner or you know reading machine it should be able to validate it actually saying that it is a valid authenticated certificate it should have a tag on it and then it should be printable and it should be shareable. So that is the third step you know the as a part of life cycle digital certificate then the fourth one is the repository. So the certificates has to be arranged or organized in a folder form and there should be a document life cycle management implemented the in terms of you know the access control provisions and then entire DMS life cycle has to be implemented as a part of you know the certificate repository or you know CLGAC repository and you should also have the versioning versioning of you know these certificates or the documents whatever it is you are putting as a part of repository and it should accept the various formats ok a PDF format the word format and then JPEC format you know whatever you know it should be very flexible enough to accept the multiple formats of the document to be consumed by the requester and also stored in the repository brand issuer then finally we also extended the facility to the citizen saying that you know the CLGH locker ok where you should be able to download you should be able to upload you should be able to share and he also have a provision to create a digital signature on that those documents which was created and the space is provided to the citizen as a part of you know now the storage space is it is like it is like very cheap you know so it is not like a rear so you can definitely provide a space to the citizen every citizen to store his documents if you look at the key services of it you know it should have a registration service digitally signed certificates repository services real-time access services interface services report services these are predominantly the CLGH services and if you look at the technologies it should have a multi-channel access it should also leverage or you know the importance of highway is already been discussed and then it should support multi-language ultimately Andhra majority of the citizens are Telugu speaking so it should support multi-language and it should also have a connectivity or you know talk to the third party systems you have a gateways in place and then try to create some sort of Gopi was talking about predictive and diagnostic analytics which helps you to understand you know the citizen how many citizens are getting benefited what schemes are used by the citizens which area of the citizen has more response so all those things can be arrived using this analytical engine and then if you look at the services online access of certificates improved control and the card of certificates elimination of fake certificates improved service delivery machine readable improved repository and multiple services fulfillment with single request and then secure storage of certificates so these are the predominantly the service levels or you know better service portfolio of CLGH system then as a part of this program we are in a stage where we actually creating the EPRS documents so having completed the enterprise architecture definition who I mean like you know Dr. Pallav was mentioning about you know enterprise architecture you do a blueprint and then put it in a shelf and then close it so it is not the way so the realization of are the benefits of enterprise architecture definition happens only when it gets transformed into an implementation phase ultimately the the the citizen has to get benefited by the fruits of year definition so there the goal has been achieved so we are in a stage where we are creating the EPRS documents which gets EPRS is the e-pragati requirement specification documents which gets converted into RFPs and they get floated into the public for their size the system integrators to do an implementation stage so as a part of EPRS program we are actually doing a sample business process re-engineering so as a part of business process re-engineering if you look at the the some of the samples which I gave here are belonging to the primary sector agriculture and then license management system and the health department and then land hub so and where are they what are those certificates which can be part of your CLJ system we actually created the to be business processes which are a part of EPRS actually I have not shown it here so farmer and dealers ID proof certificates so they we actually created a to be process flow yeah to be process flow and then show it here and then these are some of the examples for example license management system records pertaining to ID, address proof, 10th class certificate, degree certificates so if you look at this everywhere you need to give 10th class certificate, past certificate, degree certificate, 10th class past certificate, degree certificate so that can be eliminated actually so we do not need to produce all these physical copies every time when you go to particular department to apply for a service sort of so I am moving on you know this is just a sample flow which I wanted to show you know how that CLJs get benefited so the citizen submits the request for the certificate it gets authenticated and then forwarded the request to approving authority and then the request has been received and then process the request and then based on the status the delivery to the citizen happens so this is a typical process flow and then we just trying to show the key features so finally coming to the technology associated with it so it should have a service oriented architecture and loose coupling has been implemented and the reusable component has to be built and the storage space as a part of you know citizen we need to give 10 MB space per person and then it should upload all these you know different types of files, authentication should be there and finally e-signing and document sharing facility should be in place so these are the key features of CLJ and this is how the CLJ interacting with all the system so just again across the how the CLJ is getting used like you know the group applications and then departmental applications and then the channels and then how it get leverage sort of then these are the technologies which I spoke about this is the very high level view of the logical view of CLJ system how it look like so the various layers and then all these things are getting connected using a e-highway and then trying to have a CLJ document CLJ locker and a people hub and then departmental applications and content repository so then the integration so finally the majority of the citizens verify credentials are verified either in a people repository which we call it as people hub or land repository which we call it as land hub and or a business entities repository which we call it as entity hub so how is that the integration architecture look like has been shown here so throughput we have almost 2 lakh transactions per day today and what is the volume 2 crore requests per year and 20 percent for year on year for next 3 years this is what we are trying to the system which we are building it is going to have these characteristics and then availability should be 24 by 7 and 99.5 percent of uptime the system and the performance response time should be 2 seconds and the concurrent users you should support is 500 and we need to have identity and access management the security implementation for this and the data repository 10 mb space for citizen to start with during the first year we want to serve for 1 crore citizens and then standards it again leverages a SOVA platform and technology independence and integration is most critical factor it should happen through an e-highway so these are the characteristics of CLJ system and benefits we already spoke so what are we looking forward so these are some of the paper statements are you know quotes from CM about the implementation of CLJ system that is it.