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James Dion: Customer Engagement New Rules (2016)

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Published on Apr 26, 2016

What will customers want next? That is every leader and entrepreneur's question concerned with the future if their business. It used to be that you had to watch customers to answer this question and know what to do next. Today, the rules have changed. You must watch innovators in your and other industries to know what to expect because they are those who create new customer expectations. Learn the game-changing innovations that are changing your customer expectations and learn how to embrace them and capitalize on them.

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