 Hello aces, welcome back to module 5, lesson number 3, training your staff with ease. In this lesson, you're going to learn how to train your staff with ease through an employee handbook. Why is that essential for your restaurant's success? Because not only does it increase productivity for your staff, but also increases retention and decreases the turnover of your staff. It gives you clarity on the business as a whole as you define this whole handbook, but then it also gives clarity for your staff. You've been building this business for months, you've been living, breathing it, you understand your values, your ambition, your purpose and your mission. Everything that you understand, you've been working on, you've been consuming these ideas and thoughts and you take this for granted if you don't put them down in a handbook which you can share and train your staff with. We need to get them up to speed with the values, we need to get them up to speed with everything that you believe in and making sure that you don't leave anything through the cracks and that's the reason why having this handbook allows you to align with them with your stated culture and making them much more fulfilled when they understand what is it that you're trying to do. Now creating this ultimate training handbook, don't take this lightly, you should start this right from the get go because it's all about documentation and that's the reason why in module one we start off with starting with your why's, your mission and we have a ton of different exercise for you guys to fill in and then that way now you can compile everything and put it into this training handbook. It's how you standardize excellence and ensure everyone is on the same page. There is a tremendous power when everyone in your team is rolling and sink towards this one common vision, common goal, working in your set of beliefs. Tremendous power in doing that. This is also how you can create a business that don't rely on you. So many nightmares happening out there of restaurant nightmares where the owners and the founders need to work in the restaurant business for 12, 14 hours because they feel like they need to be there all the time to turn, to put down fires to fix employee relation, to customer problems, chef problems, all these crazy things are happening. But if you have this training handbook, you're going to be able to empower your staff to work in your favor. It's a business that gives you flexibility and location freedom when you're able to create this but also to be able to actually preach and exercise this handbook. Your ultimate training handbook should include informed all your employees of the rules, the values, the cultures, mission and goals, everything that you have defined in Module 1. Employment standards. Basically, within your city, what are the standards for employment? Ensure that people follow rules and streamline process. Within your organization, what are the different types of tasks that needs to be done? How is it that you want things to be done? Do you want your staff to come in? First thing is to check in and punch in or do you want them to just work on an integrity basis that they don't need to sign in? Identify each of these tasks and making sure that it's in this handbook and making sure that they sign to it allows everyone to be on the same page. So in the future, when they come in late for 15 minutes, you won't have arguments because you never gave them the rule. You guys never had that alignment whereas if in the handbook, it's stated that once you come in, you log in right away, you punch your card and they don't do that, then it's a very simple black and white who's right, who's wrong. Next up, it also acts as a great incentive for your staff because when they know that, hey, they follow these different principles and these rules, they know that these are the values and mission and statement. It also incentivize them to do better and incentivize them to follow it and access a structure for them to work with. Next up is also a way to protect your restaurant because you have identified everything in there, you've identified what causes for termination and all these types of rules in the future when there are disputes with your potential employees, then this also acts as a way to bring it up to court whatsoever because there are signatures that you need your staff to sign. So creating your own ultimate training handbook because once again, you invested in this course. In the link below, there are templates you can follow a step by step process in creating your own training handbook. Some of the common pitfalls when creating your handbook is misalignment. Once again, just like how a great culture is all about alignment with the stated culture versus what people preach, same thing with your handbook. The stated way and the stated things that you put in your handbook needs to be carried out and lived throughout your shop. So whatever you say within it, you need to make sure that you practice it. So for example, if you tell people to come in and punch in the card and you play favorites, your manager doesn't need to punch in or the cashier doesn't need to punch in because you know what, you guys know each other so well, then your staff, other employees would feel that, hey, you know what, if my manager is not doing it, then why should I do it? Because of this lack of consistency and alignment, make sure the alignment exists, make sure that whatever you say you do. Treating the handbook like a self learning manual, never ever have this giant binder. And when you're on board someone just giving it to your staff, it defeats the whole purpose of this handbook. This handbook as as a reference guide doesn't take the responsibility of you or your manager to train your staff accordingly. Never just throw it to your staff without going over with them. Make sure that you are able to explain to them, show them the vision. The handbook acts as a reference guide only. Make sure it's integrated with their job, go through it with them, guided tour and on hands training with the staff, invest in the training, invest in the time for them to really understand what is it that you guys do. In this lesson, you've learned how to train your staff by ease by creating an employee handbook. Make sure that you guys download in the link below the employee handbook and start creating it for your dream restaurant. In the next lesson, we're going to be talking about the six steps to keep your best staff from leaving and to reduce turnover. I'll see you guys in the next lesson.