Li & Fung Group increases scalability and performance with IBM Endpoint Manager





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Published on Jan 29, 2013

Manuel Fernandez of Li & Fung Group discusses using IBM endpoint and mobile management for real-time visibility and reducing cost and complexity.

Li and Fung Group consists of three public companies and a private company with headquarters in Hong Kong, with about 37,000 employees across 40 economies.

We're in the business sectors of export sourcing, logistics, distribution and retail. Currently we have 30,000 endpoints, ranging in operating systems from Windows, Linux, Macintosh, and still pending are our Windows mobile devices.

We're using a lot of mobile devices in the field for field sales force automation and capturing of data. But that's increasing exponentially, especially in China for us. So we're actually finding that is a big driver for us to try to manage those.

We previously had an endpoint management solution which managed about half of our environment, but we had a lot of issues on scale and performance and really had difficulties in getting much reporting back out of it, so that's what triggered this search to look for a new endpoint management solution.

We found that first-time deployment of new software was only really reaching 70 percent of the managed endpoints, so it was pretty bad.

We were actually having to put more and more hardware in and increase our bandwidth just to manage endpoint management as opposed to endpoint management helping us manage the system.

We couldn't get reports the same day. It was always the next day. And we were lucky to get 70 percent accuracy on these reportings because a lot of endpoints didn't report back.

The funny thing was we weren't actually looking for an endpoint management solution, but we got frustrated with rolling out what we had. And we were very pleasantly surprised when we found IBM's endpoint management system.

We were told a fast and easy roll out. We actually rolled out 15,000 endpoints within 15 days. We found that the IBM endpoint management with its architecture allows us to have three central servers replacing the existing 79 we had in the field and gave us real-time reporting, or near real-time -- within 15 minutes. We went from six full-time equivalents to actually one full-time equivalent and much more productive.

With the new endpoint management finding the device pretty much real time, allows us to accurately see what he has and, deploy out any fixes that are required. We had an IBM business partner, TechNet, responsible for the installation and support of our implementation as well as IBM themselves for project management and architecture.

We've reduced complexity and we've reduced cost. We've lowered the number of servers by 79 and the number of database licenses by 42 by implementing this solution. After we installed IBM Endpoint Manager at Li and Fung, it's actually helped us to get compliant much quicker. We've always had IT governance in place, but now it's easy to manage and demonstrate adherence to our policies.


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