 very good thank you so I love to start with this image about this topic and probably the first things that you see that I love action movies and okay but it's important for me this picture for a lot of reasons different and now we will see why if you okay okay no problem okay someone knows so this movie in the meantime only me know I think there is a there is someone else okay okay it's not a problem for the talk if you didn't see the movie okay important that there is recording so okay so let's back okay so thinking a moment of the mage let's start talking about why the expandable movies as a cover of this talk the first point is that not because of the movie name because can be strange but for the people in the picture because we have examples of different kind of people working together in a single photo we have everyone that has a specific role and specific tools for this job and also everyone is easy to recognize for his role and also everyone doesn't have problems in doing their task doesn't we can say doesn't have problems they trust each other so this is important in a team the boss is a leader in the group is someone one of the group not outside the group and the point is that as open source we are not soldiers but we are volunteers and this is the part what we can learn from this photo but let's talk about me I am Daniela from Italy I have a web agency I work as developer so I don't doing community management for living and I started doing community management because I started projects and in Italy I saw the community has problems so I stepped in and say okay we need to fix it so during the time I started six years ago with Mozilla and with Mozilla Italia later with the Mozilla rest program that is empowering all the community of Mozilla in the world doing activities whatever they need now I am part of the council that is elected every year this for the second term and that's a Mozilla tech speaker so I'm part of the Mozilla community for different kind of things and also part of the Mozilla Italia community of course also of WordPress later and for the WordPress Italia one and also as a localizer reviewers and that's a core contributor and helping organizing few meetups in Italy but that's a part of another project this is a fork of WordPress is Cassipress and that's a part of the founding committee and that's a part of the international team and president of an Italian association of professional that works with open source just to understand my background I am a developer so when I started I say okay I'm doing community management but really I have to read the books about psychology team management I am a developer let me know what you have to do I will do it for me is a ticket is perfect because I know what to do so why have to do these kind of things so let's start talking about what is coaching usually I was thinking it was this looking the movie the coach of the football team so what I need in a community coaching also thinking my B is a teacher like at school but after learning a little bit wasn't both of them we have to think that we are game not soldiers that they we receive orders but we are people that understand other people because we are volunteers we are part of the same team so I like a lot of the comic strips and I was thinking that's a coaching is also doing mentor because I think of myself a good mentor helping people join activities doing helping to introduce them but mentor is not only part of coaching because we have a good way in a comic about what means to be a mentor is not okay this is the right way to do it let me explain now let people to do it that way so they will be motivated to understand why there is a problem and my way was thinking is a problem of communications because you know it is famous Italian gesturing a lot and we didn't see that but and was thinking communication but the point is that there are different way of communications Italian communicate with words with voice but that's with gestures so it's not like a specific like right in the forum but there are so different kind of Italians to so there are so kind of people to in that picture of different kind of food in Italy just understand that is not only a problem of communications is not problem of food or whatever communication is not only say to people stuff but also is a mix of a lot of things speech again food science diving whatever is a mix of things communication so when I started looking okay what I can find of motivational image for coaching I found a lot of image with a lot of interesting a lot about leadership and that is a big part of the puzzle about what is coaching because coaching born in an enterprise company so what why we open to community what we have in common we are part of a team the purpose is completely different we like the project because we give our time our passion fun whatever to start working a project we are not getting money to work in a project because we like to work in this project so coaching this is the right definition coaching is releasing a person's potential to the maximum and this is helping them to learn rather teaching them so they will discover on their own but we are only putting them in the right way and this is a complete picture of the various parts of the puzzle what is coaching we have motivate inspire mentoring leadback sample this is very important because the people see you as part of the team so they take you as a reference in a community teamwork vision these these is coaching in a picture but for me wasn't enough because we are talking about volunteering again I am a developer I am doing volunteering and helping on community management I think there is people like me or that's of other but the working background doing community management so I started looking again an internet about motivational image about volunteering and we can see that the many focus point that we are there because we wanted so we need to be a nice way to gratification a lot of things so let's move again back to what is coaching because right now I never say anything about it this is my single slide recap about what is coaching coaching is not only to help others but also you this is very important because you can use this method also to improve yourself is focus on skills not to the person this is very important it's also okay learn to delegate oh one two three okay it's learn to delegate and trust the people around you you are a part of a team and a team works but good when everyone trust each other's and when it is possible to communicate each other so also delegate it's a very huge part on coaching because everyone is here for a reason so everyone has to do something start with this point and also talk to people with what the nation in mind we are here and we need to be motivated because again we are volunteers we are not getting money to be here so it can be a motivation of course so there are two options guide or excite people let two people to talk and ask for help I saw this is very important a lot of people like to be part of or something just because they can say something also thanks can be a way for them guide don't judge quite simple create confidence in Italy this is a very important but I can say that is important everywhere when there is confidence in a team there will be very easy to work and move on things and the grow model is part of the coaching is four points goal what is your goal reality the actual situation with bad and good facts really they find few solutions and wrap up as developer for me their best recap is that they find the problem what do you want to achieve propose few options and recap and create a plan this is my easy way to remember all of these kind of things so this is open-source in action this is a Mozilla lens three years ago and we have a group of different people we have a Mozilla employee we have volunteers we have designers developers and teachers we have a group of people there with a lot of post it in a wall very a lot that they share the feedback ideas everything all together and leaving feedback each other's in an open way and approaching us in this case I don't remember and now a single problem as example so a group of people with different backgrounds for the same reason so but we are only started the talk and again as Italian there is always something next about food when you're doing a meal so let's start because we are a little bit started right now I want to explain a simple way to understand the coaching way in the case of Italian and there is a lot of Italian is like but it's part okay this is team working in this case this is my house in the countryside of my city there is my father and two friends they're doing I think that everyone knows I think this is not a problem to explain they're doing pizza and everyone has a specific role again everyone doing something in a chain and everyone looks what is doing the others in this case where you prepare the pasta the pizza and put the ingredients and put in the hall and in my case we have someone one that is a leader in this case is my father I'm doing the beta testing that's my face only organize the event but this part of the team also these so this is an example of teamwork quite easy to understand the next point of the teamwork is enjoy the results because we have this pizza everyone is here you see what everyone do it the next point is enjoy together what they did because the team working we are volunteers again we are doing because we want to enjoy what we are doing so everyone there is enjoying after now is night after the day did the work we have for who is asking because people often asking this is a weatherman or win by red wine just who is asking in case this is people that is enjoying together after the day doing the pizza because is when you're doing for five hours is a very big very hard so you understand this is team working in a coaching way or together so again with the pizza when this we understood what is team working what means enjoy the results and do it together so let's start about talking about why we are doing better in coaching prop and to this community we have everyone's that works together you are not unusual member of the community but the veteran of the community I saw this term start jumping in a lot of community the veterans when one that is like you but has more experience than you in the project so people see you as a reference when you have asking something because they have no idea where to find some things what is the right process they see you like the veteran of the community you know your community status and the people of the community because you are leading that so it is important to set these two points and also is part for coaching define the best way for the members of the community how to do a community buzzer of the members find propositive people during the activities I saw that is very important to embodying people and get their engagement quite easily because when you find a propositive people and let you them to join some things they will lead something else leader in few months probably I saw a lot of cases in different community this is one of the most important points ask them to enjoy discussion is one of the first example that I give to people when you find someone propositive just let them to join a discussion later maybe another meeting maybe another thread whatever because you know people need an input we are people we need a ping and of course be transparent about decisions this is very important and don't forget to say thank you people those often forget to say thank you but it's always very important because again we are volunteering so and you are volunteer like others you are not something in half from them but we are like part of the rest of the team one of the tips that I saw that is very important to let people to join discussion is organize a schedule before the meeting and share it like one day before one week in a way people can check okay there we discuss this kind of thing so maybe if for me is important to join maybe I can have ready the question I can put in the docs maybe they will reply to what I need so people in that way feel more part of the team prepare activities with examples and documentation is one of the way people love to organize things when they have the chance to do it so I usually do for my role for the community create examples of activity they have to do I don't know review a document create the strat the workflow as an example is a way for them to be part of the community doing something like a tutorial that can be used from someone else create rules Paul this is a workflow with the community as again with the Mozilla telecommunity we started discussing now we have a manual of 40 pages for how to localize a Mozilla project as an example people started and now people that started come leaving feedback now is reviewer of the localization team started outside the team later localizer now is part of the localization team as reviewer and also present social networks now is important to reach the new people new open source in up and to see us that doesn't know how works open source and we need to use social networks and also this is very important ask always for feedback because people love to leave their tags feedbacks whatever so it's very important leave the floor to that because people when they see they can leave feedbacks because everything is transparent want to keep doing and later probably they will start joining discussions meetings whatever so we will find an important part of your community without controlling that so I have our own work for you this is a huge list but the slides already about about a coaching experiment for you on your own when you come back after the conference and we can see that is like facing a problem from the point of the community your component of you how you can what you can do it for the community what are the bad and good points of this problem see from different points of view is very important because in a community there are designer developers marketer business people and to see us so you have to see from the different points of view this problem and also write everything that you can forget for me as an example is very important because often I don't write something because for me is not important but for others can be so I write everything do a plan with dates because you need to face the problem during the time document with example again people love example because they have find everything and also again for feedback when you finish that so now I talked about my experience but I like to leave these slides as a coaching experiment to because I've written a lot of things but is now for you to study something like I started to so let's start with resources when I started doing coaching was the first book on the line so guess about the Mozilla community itself and that I was thinking why have to read this book but later I chose an okay I will read out so all these kind of books this is only a list a part of the list because it's important to understand that we are communities part doing with people and people as different needs and there are different kind of way to act to face the various problems that community can face and the last link is for me is very important because is one of the results of the rest program that we are working to create community builder leaders and this is a list of other resources that you can find online so let's start with my resources that they need to help communities but before I forget there was also this link this is a coaching guide for Mozilla because the volunteers from Mozilla call it in that way I like it a lot this one because was made a few years ago is an experience a research made by Mozilla and they interviewed 30 different volunteers and with this information they studied how the community is built with different kind of group of volunteers and that was one of them but didn't know that at the time and it's interesting to see that are like four different kind of volunteers what they need why are they joining and it's important for the community what are the interests of a community this is one of the last that they did is part of the rest program is conversation between the mentor of the rest program with the mentee of the rest program to and we created a lot of slides explanation to the calls with all of them and it is available of course for one and the examples are results of coaching is as an example this one that I did years ago is a guide that written like now is our 13 pages of my experience of to record and motivate new volunteers and I still working on that because there are always new things that you can learn because I see the world as a my high but people see in another way so I like to write everything that they learn because in a way that I don't forget but people read that and these are resources for someone else so like open source giving stuff to others this is another one experiment they did again for the Mozilla rest program is an analysis of different kind of developers about browser extensions in the case of Italy and what to learn at the time what there was the problem how I face it and whatever and is public again ought to be a tech speaker because tech speaker is a program of Mozilla to enforce a speaker like me to be more skilled and do joining conference and I've written another guide for that about what are the problem of doing a talk speak an international conference in a language that is not yours and all the problem all the kind of things that someone one will face when I have to do the first talk of their life so I've written again and for me this is a quite example what is coaching for me is documented because developers hate document stuff but it's very important to do it so because we are finishing I suggest to you when you come back at home and want to do the homework for you check this video because he's a parody song of open Susan that for me is perfect to get in the right mood and they have a need a lot of also other parody songs so you can find out so the link of all of them because for me is important when I have to do something is not for you like again for me psychology stuff because I doesn't care at the time be in the right mood before face all these kind of things because you had not have to see like was for me something that they say you have to read it no you have to read it because your community needed because you want that your community grow because a community that doesn't grow as problems so now I have all the time for your questions who would like to begin our Q&A period and thank you very much for this great presentation and I'm very surprised it's like Boris beside me and you you're referring to this Mozilla program and they must have done a lot of good things that you've been like learning from I am very much willing to attend but I would like to follow the examples that you mentioned and I think everyone that made it up here into this last room great to be here you must have been like interested in community building and I would love to link with you and go through the whole process that was described like learning from the others and especially like from other platforms as we want to do also matter most we are creating a community and we want to live by example all the points that you made up so thank you very much and feel that I will be one of your followers and the question is like the first step that we can do to connect to make the right move what would you suggest to do us I think that you need to understand with what public kind of public is interested for on your community and what is the best place to reach them as an example starting with WordPress because it was one of the most recent for me is meetup as an example and you really for me I got a lot of people that doesn't know that WordPress was open source at WordPress meetup so I understand and that way as an example that any two focus the communications about explaining what is open source so you need to understand the target like marketing there is a lot of marketing coaching but it's important because in that way you can do direct communication and also find the right tools to communicate with them because as an example WordPress uses a luck but Mozilla use a lot of telegram but in the past mainly least so depends on the people you have to find the right tool to communicate but also the right message that you want to send to people in that guy that I mentioned it there how to record a motivational new volunteers I split in different sections the various people that you can find I liked a lot to talk with people understand what they're the interest as an example talk with the person I say okay this pick a good English maybe is interested to be a localizer now this is a student so maybe want to do something to learn I don't know get how works so I created this document various way to gather this to onboard these people and find a way to get their interest because people need an input so you need to find their interest about something topics that for them is very important with students is learn something with people that they want to do like in their free time maybe something that is not time consuming so the depends on the values personas this is another term you have to find the best way usually is better start focusing and experimenting with a little group can be a meet-up or doing a specific event in a specific city or inside a co-working I don't know in that way you can have a better idea or where to do the next step as an example I have now started a Linux group in my city that wasn't never I started doing an event with the Nike school classes about explaining open source when I spent of it was perfect but when asked to do they do using computers and install a website for them was a problem as an example because they don't know how to install a software because now mill engines use only the smartphone so I learned now maybe it's not better to focus with students maybe it's better to focus to professional people more adults as we can say so with a little bit of experiment you can understand where start and to create a little bit of people I don't get too much you were talking about getting people together on a chat sort of platform such as slack or matter most or what's that telegram but how can you convince people to use a certain platform because I'm working with the community where one person prefers a mailing list the other one first like another one prefers what's up this is a common problem that we have the with Mozilla tally again we tried with rocket shot because was open so we have people that say okay when source okay we use it but we say that a lot of people doesn't understand we have to use another app so we switch it to telegram later and we saw a lot of engagement to the way so this is a problem because all as we can say all people that love mailing list will still use like me that use you see telegrams like all together but is important on this to find the best way to let's work them all of them as an example with Mozilla dahlia we do it because we have the old volunteers as we can say that are part of the community sign ten years using the forum only the forum new people only telegram so we started doing video call monthly and we have people that both joining and later the old people switch to telegram because they want to start work all together because they saw people face to face during a call and now we have that the the last one two days ago when I was going there so I saw people that way people say each others they can accept to change platform but this depends of course on the people and is not easy but you need to try in some way as an example of the step was also to think about this course because this course as we can say is the mailing list of the future right now because a lot of people is a mix between many list of old times but that's so the modern times so is a unit experiment is the only way because me great everything can be a problem but experiment is the best way okay we need one more question thank you for your presentation this is not the question just to share my experience I'm a computer person since I have computer since the age of eight I'm 43 years old and I want to tell you that I hired the coach because I made a professional change last year and I hired the coach to explore and to fulfill my all to explode all my skills and it was the best thing that I made in my entire life so what I want to say to everybody we can be good very good at my sequel at Linux at the open source software but if we are not very good on the other professional areas like social like teamwork forget it with my coach I'm here at Fosden it's very nice and thank you for a presentation so I hope everyone hires a coach for yourself and for your team thank you