 Good luck with time. I'm Audrey Tang, Taiwan's digital minister. I'm really happy to be here virtually to share with you some thoughts around digital social innovation. Social innovation, or everyone's business with everyone's help, enabled us through a collective intelligence to counter the pandemic with no lockdown and counter the infodemic with no takedowns. In Taiwan, we have this forum called the PTT. Here we see that the PTT countered the pandemic by sounding off advanced warnings when in 2019 December, Dr. Li Wenliang's message from Wuhan that said, and I quote, there's seven new SARS cases in the Huanan seafood market gets triaged on the forum. The very next day, the first day of 2020, we started health inspections for all five passengers coming in from Wuhan to Taiwan. Thanks to this public digital forum with no shareholders or advertisers subsidized by Taiwan academic network fundings for the past 25 years. And so this enables us to listen at scale. Of course, not everyone is familiar with digital forums bulletin board systems. So in Taiwan, anyone can pick up the phone and call this territory number 1922 to contribute to collective intelligence. For example, last April, there was a young boy that called saying, hey, you're rationing our masks, but all I got was pink ones. All the boys in my class have pink masks. Why don't you do something about it? Well, in our everyday 2 p.m. press conference, the very next day, all the medical offices were pink. And Minister Chen of Health and Welfare even said that Pink Panther was his childhood hero. And so the boy became the most hip boy in his class overnight for only he has the color that the heroes wears and the heroes hero wear. And through creative commons, all those mimetic pictures that pertains to collective intelligence get spread very quickly on the public web so that people can access the science and clarifications faster than they would conspiracy theories or rumors. It also enables a fair provision of resources without compromising human rights or privacy. In particular, when we made the mask rationing last February, there were more than 100 different tools co-developed with communities such as G0V or Govzero to look at all the government digital services that are in something, the GOV, the TW, changing O to a zero built a kind of shadow government fork the government into a different direction so that people can access the same information but with a much more friendly and accessible open access. So this picture you see shows the map that every pharmacy in Taiwan lists the real time pharmacy stock of medical grade masks so people don't have to queue in vain in line but rather they can navigate very quickly to the nearby pharmacy that still have the mask in stock. And we maximally trust the citizens with real time open data updated every 30 seconds and that enabled the entire society to co-develop better distribution mechanisms pre-ordering and so on. And those civic technologies in this May also co-created a contact tracing system so that when entering each and every venue people can scan very quickly the QR code without unlocking the phone even and send the SMS and that's it, like literally just three seconds. And each and every one can trust their telecom providers to never share this information with the government or multinational companies. These are stored within the telecom carriers for just 28 days so out of around a quarter billion SMS sent automatically this way only around one million gets audited by the contact tracers so that they can very quickly find the exposure contacts and reduce what used to take more than 24 hours in contact tracing interviews and so on, automating it to less than 24 minutes. In addition to the fast and the fair the fun, the memes, humor over rumor are also very important. For example earlier in the conversation around physical distancing and mask use a lot of different rumors, misinformation spread on the net but because of this very cute spokes dog that's on China is the Shiba Inu, an official spokes dog for the Central Epidemic Monsanto so we see a lot of meme pictures such as the one on the top left that says when you're in dark keep three Shiba Inu's length away from one another when you're outdoor keep two or on the bottom right where must you protect your own face against your own unwashed hands this has a higher basic reproduction rate a higher R value than this information and conspiracy theories it means that people have access to the scientific details in a fun manner that makes people vaccinated against the disinformation crisis and we apply this not just to counter epidemic material but also for digital assets such as this model of our presidential office the entire dictionary of Taiwan's national languages also creative commerce license and even my own photo are often remixed to make hip hop songs or internet memes now of course it is not just about cultural products it's not just about the output, the what of the policies it's also about why and how of policy making ever since I become the digital minister in 2016 each and every lobbyist visit, journalists visit and so on and even most of the internal meetings that I chair are published into the commerce free of copyright so that people can see I've talked with around 6500 people in around 1600 sections and meetings and more than 300,000 paragraphs of speech and this enables this co-creation of policies because people can very simply drop by my office which is the social innovation lab as you can see here and book one hour of my time to talk on the record on how to improve the policies that we're still in the making and because it's on the record so people always lobby for the benefit of all humankind and even our next generations simply because it will look pretty bad if they lobby for something that's only good for themselves at the expense of other people or future generations it also enabled us to use assistive intelligence or AI to power such listening skill conversations this tool, Polis, enables us to visualize the feelings, the reflections of our friends and families our social media friends around public topics without going to polarization or flame wars or whatever we first deployed this in 2015 when talking about the UberX phenomena even though people differ on whether to call it a big economy, a sharing economy, a platform economy people do agree on the facts, the real-time open data so we use this tool to listen and scale on people's feelings only this step often neglected in representative democracy ensures that only the idea that takes care of people's feelings gets selected into ratification into the real results of our regulatory co-creation so this is like playing a pro-social social media game, not the anti-social one this is pro-social because for example when you see some fellows ideas like the passenger liability insurance is the most important you can click agree and move toward me or click disagree and move away from my avatar and you can also contribute like a wiki your own ideas and reflections for other people to vote on but there is no reply button so there is no room for trolls to grow and always after three weeks of conversation we see this picture a true reflection of our democratic plurality people do disagree on a few things on the right people can't see that there are ideological differences but people just table them because there is no reply button and concentrate it on the ideas that actually most of the neighbors agree with most of each other most of the time it pertains to for example not undercutting existing meters registration of vehicles and proper insurance and so by concentrating on those good enough consensus we successfully ratified and legalized a new multi-purpose taxi system so that not only Uber is a legal company now in Taiwan the Q-taxi but also enable local temples and churches to run its own fleet that serve the marginalized communities and so this is still KPI but it is not done in a top-down manner rather this is done in a crowdsourced collective intelligence manner and the people who participated in this dialogue simply gets a stronger vaccination against this information biased stereotype speech because they have considered taken all the sides and gradually formed this good enough consensus that unifies the contributions from the business sector, from the social sector and from the government so in the style of SDGS the Sustainable Development Goals I would say that our contribution in the digital is not to replace any particular human function or human intelligence but to make sure that we can assist each other in uniting what used to be different perspectives into common ideas and this in concrete SDG terms means 17-17 effective partnership through 17-18 reliable data in the style of 17-6 open innovation in 2016 when I was invited to become the country's first digital minister the HR department asked me okay minister there's never been a digital minister before so what are you going to do? What's your job description? I'm like oh my job description is just the Sustainable Goals 17-17 17-18 and 17-6 and the HR people are like minister I don't think the citizens in Taiwan memorize those 169 sustainable goals in their minds so I translated that into poetry into a prayer which is my job description goes like this when we see the internet of things let's make it an internet of beings when we see virtual reality let's make it a shared reality when we see machine learning let's make it collaborative learning when we see user experience let's make it about human experience and whenever we hear that a singularity is near well let's always remember the plurality is here thank you for listening, live long and prosper