 Rydyn ni'n gweithio ymlaen, ac rydyn ni'n gweithio ymlaen i'n gweithio unrhyw. Rydyn ni'n gweithio ymlaen i gael y cwestiynau. Mae'r ffyrdd yma yn y rhan o'r perthyniadau a'r rhan o'r pethau yn ymgyrch i gyfweld yr ymgyrch. Mae'r ffyrdd yma yn ymgyrch, Dominic March, yng Nghyrch, yng Nghyrch, yng Nghyrch, a Julianne Simpson, ynghyrch, ynghyrch a'r ymgyrch yng Nghyrch ymlaen i'r ymlaen i'r ymgyrch. Ac yna'r gwybod fy ngyfodd 2020 yn cymdeithasol i gyd, a dynion lleol a'r ganhwy fl achaeth pethu, a'r gunfa o'r bobl a'r iawn, ac mae'r gwybod sydd argynnu swyddiadau at Y John Brothers Library yn ymgyrch agor ymgyrchu, mewn y panwydau i fynd i, a'r gwahanol a'r gwahanol. A oedam chi, o'n mynd i'r gweld o'r ffyrdd ymgyrch yw ymgyrch... ..yna ymgyrch ymgyrch, yn ymgyrch, mewn gweld o'r cyflohau. mae'r cyfweld â'r rhaglen yn gyfnod o'i bod yn ymgyrchach o'r cyfweld. Rwy'n ymdw i'n gwybod y pethau, ac mae'n bod yn gwybod ymddeithasol, a'u gweithio pan gweithio Julianne ac Donik i gael ychydig gydigorol. Llyr Gruffydd, mae mynd i chi'n gweithio'r gweithio'r gweithio ac mae gennym yn gweithio'r gweithio, mae'n gweithio'r gweithio'r gweithio i'r gweithio. Ond ydych yn gweithio'r gweithio yma. Fyny'r gwahanol yn ymddangos ystafell neu'r ysgol yn Cymru, oherwydd ymdweithio ymdweithio yn Gwlad Ddechrau. Ond roedd yn cyfryd yma, oherwydd, y bydd hynny'n gweithio'n gweithio'n gweithio, oherwydd y byddwn yn gweithio'n gweithio, i gyd yn gallu eu bod yn gweithio'n cymdeithasol. Mae'r rhaglen yn ymdweithio i'r gweithio yn mynd, yn ymdweithio i'r gweithio yn y gweithio, ac yn cyfnodd o'r cymryd o'r rhaid i'w ffair. Mae'r problemu ar y trafodd a chi flynyddoedd ar gyfer leiwg hwn yn treffon, cyd-dweithio o'r cyfryd, fel y brifysgol eich rhaid i'w rhaid i'w rhai wneud o'r rhaid i'r cyfryd i'w ffair i'w ddaeth y city centre ffyrdd o'r cyfryd o'r cyfryd o'r cyfryd o'r cyfryd o'r cyfryd o'r rhaid i'w rhaid. Ie'r cyflawni eich cyflawni, gwnaeth nôl o 25. Gwyddechrau'n gwneud 4 a 4, i'r ddweud o gyflawni wneud 2 mlyneddol, ac mae'n rhoi'r cyfrifio'r dyfodol, ei wneud o'r gweithio'r cyflawni, iddyn nhw'n gwneud i'r ddweud i'r gwybod, a'r cyflawni'n gweithio'r gyflawni, a'r cyflawni'n gweithio'r cyfrifio'r gweithio'r cyffredinol. Lluon, we had all fish and visualiser, which we bought for classroom teaching, some years previously, but it hadn't been used in this way before. It's a very intuitive piece of kit to use. It connects up just by a USB to your laptop, whichever app you're using, or the apps you use of Zoom, or Teams or Zoom, for external users and usually Teams for internal, but both were fine. And what those apps will do, they'll recognise the visualiser as a camera and give it the option for which camera you want to use. So we find that really useful to green researchers at the beginning of a call and then change to the visualiser. And then we can say we'll buy the end as well. And it's just a single click to do that. The visualiser itself, it's obviously got its own light, Felly mae'n ddwy 好focws i ddweud, wrth gwrs mae'n barth gwrdd yn gweithio. Felly mae'r cwmau cyffredig yn ddwy gwrdd oherwydd ddim o'r cyfrifiad o'r awl, ddwy'r cyfrifiad o'r hanes, os rwy'n ddwy'r cyfrifiad. Felly mae'n gofio'r cyfrifiad o'r cyfrifiad o'r cyfrifiad. Mae'n ddwy'r cyfrifiad o'r cyfrifiad yn ddwy'r cyfrifiad. Felly, mae'r next page is available. All the researcher sees it the other end. The zoom call is the original page, and then the next page, and the next page, and so on. In terms of what the researcher sees, or what the researcher does, people have used it in different ways, but I think the way it's going now, the two most popular ways are people will do screenshots of the items that they're interested in, or they will record the whole session and watch back later. You treat it much the same as if someone was in the reading room in terms of copyright. We ask people to sign up to our copyright terms and conditions before. It's great for small items. Single sheets of letters or single volumes or manuscripts and so on. It struggles a bit with the larger items. Felly, it takes some manipulation because of the art and the visualise that you can get in the way of it. Larger items, you can manipulate the camera so that it focuses just sort of north of the bed and then you can put the larger items on the table there. What you get then is the also focus struggles a bit. So I would say if you were going to invest in one of these, you would want to look at the size of material that you use it most regularly. The service itself, we offer hour long sessions. We don't allow people to put more than one hour on the same day. Just because I think we could end up spending all our time dealing with just one or two people which what we're trying to do is to get a service answer as many of the services as possible. In general, although we have allowed people to book on multiple days, people have used it very sensibly and we've maybe had people in for a week or two weeks something like that to be the maximum. Most people are actually happy with the hour times slightly less than the hour. It really works well for people who know exactly what they want and that thing is fairly sort of concise. So for example, someone who wants to view one letter ideal, perfect. So when he wants to view one value, that's great. What is less good at is those people who perhaps have seven or eight boxes of an archive they need to go through. It's slightly messy and there's a feeling I think that they don't get quite what you'd get out of it if you were sat in the room. In terms of the amount of staff time that's involved, we have one member of staff who would do a session and other things that are needed for more than one except where we've got a very large item. So if you've got a large map or a big folio that needs manipulation moving around and so on, it can be helpful to have a second person there. It's been great. It's been really interesting because you get to know the collections a lot better because you're looking three things with someone who's fairly knowledgeable on what they're doing. I think that's about all I've got to say about the service. I would imagine though that we will this will continue long after lockdown. If you imagine being someone wearing matches to say if you're up in Aberdein or in London or on the east coast of the United States, it's a lot easier to have a 10 minute zoom call to look at a few letters than it is to apply for and get research funding to travel over here. So I anticipate this being a long-term service in the way or another. Welcome to the Christie Room at the John Ryland's Library, which would usually host collection-based teaching as well as seminars and workshops. In particular we are involved in teaching sessions for the MA in medieval and early modern studies with the core course being taught with collections in this room every Monday afternoon during the academic year. Though we started thinking early on about how to achieve the move online, it took some time to bring this all together and it is still a work in progress. In addition, we have the challenge of working in a grade one star listed historic building. It is important to note that advice and support from university media services and our own library imaging team was crucial to ensure the most effective setup. First of all, we have a videoconferencing camera which was already in place with a large screen. We've added to this a roll-in mixer which allows us to feed in multiple cameras via HDMI which can't be connected directly to the laptop. I'm now going to do a demonstration of the three cameras that we have attached by sharing my screen in Zoom and we're using facsimiles for this demonstration today rather than real collection items. First of all, we have an overhead camcorder which is placed on a copy stand and this is the one that we use the most in teaching and we can zoom in and out as we need to as well into the object. Thirdly, we also have another videoconferencing PTZ camera, a point tilt Zoom camera which allows us to show larger objects but additionally we can also zoom in and you can get very close into the text even with this camera. Thirdly, we also use a GoPro which is something that we can use around different parts of the building for filming but with an added magnifying filter it's also very good for using in detail like with this map and you can move around to show different parts of the detail. So I'm going to stop sharing now and show you also the other part of the work that we've done to support the students and that is digitisation We've used our platform Manchester Digital Collections to provide a collection of digitised manuscripts and early printed books for the students and these are all the ones that we will show in the virtual classroom and as well we have digitised what they would normally be used a group of books that they would choose from a long essay for their assessment in the core course and so they can use the digital copies but also make use of the reading room service that Dom has already shown to have virtual consultations as well as teaching we are now starting to investigate other opportunities to share their collections online and we recently collaborated with the Bodleian Library on a joint seminar it would seem that the potential for working in this new virtual space means that our virtual Christy room will be a permanent part of our future Thank you very much Julianne and Dominic what a fabulous way to start our lightning talks and it's just wonderful to see those innovations that are springing up all over our libraries and that consideration of how they will have longer lasting utility beyond the pandemic and I know we'll come back to some of that in the Q&A At this point I'd like to invite Leo Mar into the room again Leo Mar is currently the head of the Upper Campus Library to the Chinese University of Hong Kong welcome Leo and he's also a standing committee member of the academic research library section his presentation he's going to talk about the experience of creating VR library tours during the COVID-19 pandemic and also the lessons learned from his project so big welcome you can hear us cheering in the room together Leo I'm going to share my screen I hope you can all see the screen right now and I'm Leo Mar from the Chinese University of Hong Kong and it is my great pleasure to share our experience on creating virtual library tour in our library during COVID-19 last year and here I will talk about a little bit about the experience of creating virtual library tours in our library during COVID-19 last year and here I will talk about a little bit about our CHK Library we have all together seven libraries two on Upper Campus two on the Central Campus and two on Lower Campus one in the Medical Library at the Prince of Wales hospital all together seven and I'm the head of the Upper Campus Libraries and in this presentation I will mainly talk about the CHK Library VR project we have a designated web page consisting of all the VR videos and putting up on this web page and in particular I will mention I will talk about the New Asia College Chamber Library as well as the United College of Wuchung Library and talking about our experience on creating the VR tours for these two Upper Campus Libraries right now here is the timeline of our project and you can see for the red highlight which is the main project together with the University Library, the main library as well as the branch libraries while the black highlight the timeline for Upper Campus as you can see we start our project on May 19 and then we decide to create the VR tours by that time it is still in the first wave of COVID-19 in Hong Kong and we decide that we should move forward to create the virtual VR tours to prepare for the upcoming semester in September so soon after our decision to create the VR tours then I set up two work teams on Upper Campus two colleagues in each team we have the first Zoom meeting outlining our objective scope and timeline for our VR project and we also have external training sessions on June 19 to make sure that our staff are equipped with the necessary skills for using the VR platform and then soon after that we schedule a weekly meeting and kick off the video productions and we have a series of Zoom meetings because we couldn't go back to the library face to face so we have to go to Zoom a meeting and then we have a weekly meeting for drafting, for reviewing, etc and we have a kind of run up meeting finally on the August 4th so that we review all VR tours for our main library as well as branch libraries and standardize our format layout, etc and finally we have the VR tour production on August 12th so it's well before we're ahead of the start of the semester as you know there are many VR platforms applications out there some might look familiar to you and we in CHK we decided to use what we call the ECVR platform which is a local I mean the local has started up company in Hong Kong and the reason for using this company because it is a which is available for PC, smartphone and tablet cloud based platform and user can modify the content very easily and we can place an access all VR data wherever we go whenever we go we can upload our 360 degree pandemic photos ourselves and here are some of the benefits of using this platform we can self manage our contents, upload our VR images ourselves our ECVR platform is a self device independent we can use smartphone and a 360 degree camera very easily which is also cost effective we can build VR content and we do not need to have any programming skill and knowledge we can create our own content now this is the production version of the VR library tools in NAL and UCL because of time I couldn't give you a real tool but these are the functional features available for this VR platform broadly speaking they provide two types of features one internal navigation moving around in the library building and we have can provide the external links including sharing links to other web pages and YouTube etc now here are some of the photos and images that we can enlarge while we want to look at during our VR tools we can highlight some of the artworks in the library and as mentioned we can provide the social media and social link and external websites to some of the services like a computer lab within the UCL library and we also kind of take the statistics between the productions on August 2012 to January 21st this year more than 2000 views this is the UCL analytics and as you can see the peak time coming in October last year obviously the reason is because the orientation starts there we have the other workshops also provide to our users and this is the NAL analytics again the peak of the usage is in October last year and one of the highlight of this project is we try to make this project a kind of student engagement project we apply the what we call the student campus work schemes by applying some funding from the universities to recruit to hire our students to work in the project and we I mean we need we have to recruit students with some skill sets including of course taking photos they have to know media editing they have to know website design and of course communication skill is one of the most important part of the skill set in terms of the actual tasks of all the students they have to take 360 photos, create VR project scenes they can they help us to input data and edit the VR icons check format consistencies and finally proof reading of the VR scripts we consider our project a successful one because we have a very clear goal set you know up front in the beginning of the project we also adopt a team based approach you know having you know staff and students working in each team and we monitor the progress having a weekly meetings and as well as we have a kind of final run-up meeting together with our main library as well as branch library and of course it is very important that the GCBL is a user friendly applications and of course they provide professional training to use this platforms and finally we also have our students to work in this project as appealing as possible to the users and we do also have some lessons after working on this project during the last summer and of course during that time we have the pandemic COVID-19 pandemic or we meet using Zoom meetings instead of face-to-face meeting of course we understand the best way is to have the face-to-face meeting but in that particular scenarios we have to use Zoom meetings and the second one is the skill required for using these 360 cameras and our staff this is new to our staff, new to our students they have to have a learning curve to use this camera and the one lesson learned is to we should select the best photos best 360 photos before uploading and this is quite obvious that we should use the best photos but sometimes if you take 360 photos at a very sunny day it can be very tricky and also the other lesson is about the format and layout consistencies before data input especially when we have to manage different libraries and finally eCVL is easy to use application but there are still some features that are desirable for us but not available in this platform like highlighting directional icons that we would love to have and this is the end of my presentation thank you so much thank you so much Lea that was wonderful and perfectly on time a very professional presentation I particularly like the integration of student engagement and participation so they will help me to drive the outcomes we will come back to you in questions and I will invite our next speakers in and so I am going to invite into our presentation in Gifford and Pete Morris both from the University of Manchester library and as an introduction to the work that they are doing Ian and Pete are from the digital development team working at Manchester University library and they are going to be sharing their work on the development of real-time digital dashboards something which I am sure will really value in our own institutions so I wonder to see how you have done it and in particular the applications that they have developed in response to the initial lockdown last March in a bid to help raise awareness of the wide range of activity still taking place in the library and demonstrating its critical role in supporting the digital university which is a great topic for us all and so urgent and important during the times we are through so Ian and Pete, over to you thank you Jess I am going to share my screen okay and start the slideshow so I hope you can all see that okay so yeah I am Ian Gifford I am lead the digital sorry lead the digital development team at the University of Manchester library and myself and my colleague Pete Morris who is one of the developers in my team and I am going to talk about our work on live dashboards as Jess said and I am going to start with a brief history of our work in this area and set the scene before handing over to Pete who is going to talk in more detail about our most recent application but I wanted to start by talking about why we have been particularly interested in live dashboards as you would expect that the library most data presenting and gathering is focused around static historical data and this can come with a number of challenges by itself but bringing together real time data from multiple sources is potentially going to present even more challenges and perhaps particularly technically and time on it well I've always felt there are unique benefits to be gained from having access to live data for example being able to react quickly to unexpected issues when services go down being able to respond to sudden changes in demand do we need suddenly more staff on the front desk because of an influx of customers and being able to spot unexpected variations in established patterns of activity why aren't we getting the usage we normally do at this time do we need to change our cons and being able to do fun things that are fun and interesting with live data maybe bringing elements of gamification so we've been thinking about it for about five or six years now in the early days it was very experimental we ran a few team hack days to see what data we could get access to and to be quite honest it wasn't a lot at least there was very little we could access in terms of real time events for our standard library systems so we experimented a little bit with presenting data from our mobile checkout app but we didn't get a lot of regular usage so it wasn't all that impressive we did however do some quite interesting mashing up of occupancy data from sentry our access control system and data from the university's online directory and we actually developed an application which updated this hourly and allowed users to interact with it via a web page people could select the date range and get up to an up to the hour graph of occupancy data for different faculty, schools and user types and this was used for a number of years as a flexible reporting tool and we also experimented a bit with some open source tools such as Google Data Studio, Grafana, Cabana etc but again we were always really limited by the available data sources that's just a quick example of some of the front ends that we've developed over the years so after this we had a bit of a fallow period for a few years then in 2019 two things happened firstly Pete joined the team and brought with him some experience of developing real time dashboards to his work on the university's live clearing system secondly we got a simple request from a group called the library incident managers asking for a web page displaying the current live occupancy the nearest second of our main library to help them deal with potential incidents and it turned out this was actually fairly straightforward to do and we decided to revisit the whole possibility of live dashboards and we actually found that things had moved on quite a bit not only was a web book system in place for our LMS, our returning live event data for book loans and laptop loans etc in the intervening period we had created a digital form system supporting a wide range of services such as student and book staff, student and staff book orders lost property into library loans and because we developed it it was fairly straightforward for us to build our own web book system around it to get access to live event information we also discovered some other university data sources such as live PC cluster information from the central IT services team so we ran a small project to try and bring as much of this live data as we could get hold of into a single interface and at the time we were very focused on creating something that we could display physically in the building so we concentrated on in-house resources physical visitors, print loans, pt cluster users etc and developed something to display on one of our in-house totem screens which is essentially a giant mobile phone screen and this was the result and it was developed to be an interactive screen that users could touch and explore so we experimented with building elements of AI to try and predict future occupancy and detect popular pairs and triplets of checked out items we also enriched the data with faculty information from our online directory and we were about to move to look at personalisation when just over a year ago we were all in lockdown and as soon as this happened our totem screen was immediately redundant and as we adjusted to remote working we started to think about how we could remotely monitor our systems and digital services to make sure they were still working and also to see what the usage was like and this coincided with some early feedback we were getting from other parts of the uni that they didn't really realise the library was still open for business and offering a number of online services so we asked ourselves could we adapt our totem dashboard, there's an online only dashboard and show people all the activity that's still going on in the library and also could we do it quickly so at this point I'm going to hand over to Pete and we're going to do an attempt to do a live demo there's a couple of links on there if you are able to we'd quite like you to go directly to the dashboard yourself on your own devices if you can I think hopefully we can send those links around in the chat so I'm going to put up the live dashboard and hand over to Pete Thank you Ian, that's great so as Ian mentioned we had a lot of different systems and they each had their own counters their own trackers, their own analytics and generally each person within our team had their own system or system that they were responsible for so the first thing we needed to do was go through a process of standardisation before we could aggregate all of this data together and we wrote API endpoints for each of the systems we were responsible for and that allowed us to start to pull that live data together from each of those systems in a consistent manner and store that all in a central database so to use the example on the screen here we've got two systems Unpaywall and Libkey completely different systems but we're able to display them side by side because we've again aggregated all of that data together so the number of requests for different systems we have can be displayed like that one of the ways that we did this the API endpoints that we made provide consistency but there's still all pull technologies you have to keep refreshing the page you have to keep polling them every few minutes to get any updated figures and for a really live experience what we wanted was to move towards push technology instead so that when a transaction takes place it's pushed to the system and pushed to your browser rather than having to keep refreshing everything the whole time so a system we use called ALMA supports a technology called Webhooks and Webhooks allow us to tell ALMA to push to a predefined endpoint when a transaction takes place such as a student learning a book for example so when a student learns a book or an update on the little moving one that you can see on the screen that's our heartbeat of things that have been checked out today and so we had to extend some of the API endpoints to accept these Webhook pushes as well as returning data that they would all of this is great from a background server database perspective but you can't actually see anything using that so in order to actually make something visually attractive we had to look at technologies to do that and we looked at a technology called Angular because this allows us to change off HTML the static web pages onto a two way data bind so that as the data changes on our server ends it updates automatically on your screen and that's a very different way of doing it so to give an example of a dynamic update we have a student who learns a book or an online resource using ALMA, ALMA fires a Webhook to update our API endpoint and the endpoint in turn turns this into a web request and pushes that through to your browsers if anyone's got them open at the moment so each time one of our students in real time actually checks that one of our books your screen on your device will be updated instantly to see that and that gives us a truly live experience we feel around that and also the underpinning principle was to keep the page very text light so if possible I wanted to try and make as graphics based as possible because this wasn't really a report because we call it a shop front or a digital dashboard so you could see what the library at Manchester University was doing so there was a lot of visual graphics a lot of icons and symbolism rather than just explanatory boxes if we scroll down to the bottom you can see that using the Manchester digital collections that Julian mentioned earlier so as we go right the way down these are actual as people are browsing Manchester digital collections these images and tiles at the bottom are actually being loaded live in real time as people are using the system so it's quite fun that now at the university campus is opening up a bit more we wanted to try and reduce the distinction between digital and physical and so originally the dashboard was designed to show our digital offerings during the Covid restrictions but now we're seeing if we can also show our physical access as well so you'll see in the middle here a bit like we had the live book checkout we've managed to tie it into one of our systems called Sentry which allows us to actually show our students enter and leave the building and that's just quite fun to show that we can merge our physical and digital aspects together so I'll hand back to Ian Thank you Pete I think that wraps it up for us basically so look forward to answering any questions about that later on in the session Thank you Thank you so much Pete and Ian that was wonderful and I can honestly say that I want one of those I love the way in which it both gives business intelligence for responding to user needs and learning from that but also it's a great digital storytelling about the ways in which libraries are contributing to student academic life through the pandemic really visualise beautifully so thank you so much We're going to keep going and have time of questions at the end and I'm delighted to now introduce Lydia Healy and Sophia Lenahan from the Museums of the University of St Andrews so as Sophie and Lydia come ready to join us I'll just give it a little bit of introduction they're going to be talking about exhibit storytelling with digital collections Lydia and Sophie with funding from the ASB Fairbird Collections Fund has spent the last seven months working on the online storytelling with museum collections they've been rapidly digitising museum collections to be used in the sport of teaching and museum programming and in their presentation they'll be using the exhibits tool so I'm really excited about this and I know so many members across the research libraries both in the UK and much further afield are working much more closely with their museum archive garden and gallery colleagues so fantastic to have you here Welcome Thank you, thank you very much Jess Good afternoon everyone, thank you for having us here today Myself and Lydia are going to be introducing you to the online storytelling with digital collections project giving you a quick run down of our collections followed by showing the exhibit website and taking you through some real life examples where it has been used to showcase the university's collections this includes material held by the library special collections and museums we're going to be showing quite a few links today and flying through them so if you'd like to navigate these on your own I believe the link should be circulated for you to have a look by yourselves independently Libraries and museums at the University of St Andrews are responsible for the care of all collections held by the university many of which continue to be actively used in teaching today The library at the University of St Andrews dates back to the early 17th century that has been collecting books for around 600 years the general collections hold more than one million volumes a large ebook collection thousands of print and electronic journals academic databases and an extensive dvd collection which includes rare films and documentaries special collections held approximately 210,000 rare printed books particularly strong in theology classics history and English and Scottish literature it also includes the university's extensive manuscripts and photographic collections and the university archives which date from the early 15th century the museum collections relate to its history personalities and teaching of research fields the collections have been forming since shortly after the university was founded between 1410 and 1414 today the collections contain approximately 112,000 objects encompassing the heritage collections ethnographic and amherindu material anatomy and pathology chemistry psychology ethnographic instruments geology and in the Belpettigrew museum zoology so as you can hear there is an awful lot of material all the unique challenges which we at the university have had to tackle this year in response to COVID-19 museums and libraries at the University of St Andrews had to pivot their practice to meet new demands for dual delivery teaching with an emphasis on online resources with an increase in digital emphasis in the years leading up to this pandemic and the new vital need for online platforms to interact with collections museums wanted to investigate new experimental ways to present online resources which could replicate an in-person experience as close as possible between March and August of 2020 museums teamed with the company Nemocene to create exhibits an online tool which allows for collections to be presented with a focus on the narrative and that website is what you can see now in August with funding from the FMA Fairbent Collections Fund myself and Lydia began a seven month project to rapidly digitise museum collections to be used in exhibit for teaching we focused on updating 2D imagery and where appropriate creating new 3D models of our collections by August the entire digitised photographic and manuscript collection was available to use an exhibit and by December all existing digitised museum collections were available as well as 200 newly digitised objects requested specifically for teaching so from the exhibit main page you are able to access some of our showcase exhibits that were made to demonstrate the tool's use any digitised collection which is triple IF that is the international image interoperability framework you can see why you should use triple IF so triple IF enabled can be used with an exhibit it is free to use and no login is required however if you'd like to experiment and make one after this talk please do make sure to keep a hold of the editing link and the preview link as they won't be stored anywhere essentially so once they are lost they are lost in the early stages of exhibit it was launched internally for use by university staff and students this included for delivering lectures, seminars and a new format of assessment Dr Lenia Cunani's exhibit was created as an alternative way to present information in her class for the classical tradition this is where they explore classical influences on later art and literature she used the zoomer described function to highlight specific passages of text or images within Thomas Moody's journal on his travels through Switzerland in the early 1800s providing context for his writings and the 18 original watercolours held therein Dr Cunani also made use of other institutions collections within this exhibit during comparisons between the imagery in Moody's journal and for example an etching by Piranesi held by Harvard Art Museums exhibit in this case has offered a really good alternative to traditional methods of presentation such as Microsoft PowerPoint it has allowed users to highlight key aspects and draw comparisons much easier whilst it's not the same as having these resources to view in person it has offered a fairly close experience okay, thanks Sophie so exhibit has also been used as a new form of assessment as Sophie said in the absence of in person teaching the museum and gallery studies students emlet students adapted their usual object study assignment to be completed within exhibits so students are usually provided an object to create a report on on the object's history without any supplementary information being provided so this year they were given either 3D models or photographs of objects to investigate so the zoom function of exhibit really allows the students to pinpoint specific areas of the object or print to discuss within their reports as we can see when here in one students exhibit they have zoomed in on features such as inscriptions and the figures depicted to give context to the print for their assessments so if you just quickly pick through they zoomed in on the parts that they want to talk about the exhibition museum has also used exhibit as part of our online programming headspace is a guided mindfulness activity which uses exhibit to look closely and mindfully at the work of art here we have a print by Elizabeth Brachada a Scottish Painting and Printmaker the exhibit guides the viewer through focusing on different parts of the print giving prompts to imagine sights, sounds and smells beyond the prints so here we have zooms into the signature of Elizabeth Brachada prompts viewers to think about the texture of the cat's fur maybe their personalities imagining kind of what they're like maybe some movements while just seeing the static print thinking about whiskers twitching sounds that you might hear the cat's fur and also focusing on the colours and thinking about smells that could be evoked from this print so this also shows the scroll function of exhibit which gives a different view of going through the exhibit as we've seen in the previous two and this can be added just to any exhibit by typing the scroll command of the exhibit URL so there are different options when viewing your exhibits exhibit can also be used with any digitised collections which are triple IF enables this means if individuals can create exhibits which draw comparisons between their collection others to use them help illustrate a story this exhibit on Jane Austen uses multiple collections if you go down to the information button here you can see information about the item used and what collection it came from including a link to the record and their collection website so here we have the exhibit starts off with a print and manuscript from the Library of Congress and it also handsily pulls through all of the copyright information for you so you don't have to worry about other institutions copyrights when you're using the material this also shows that you can link to further material you want to people to see after viewing the exhibit so these are linking you to other sketches that could be supplementing material to what they're showing you then the exhibit moves on to a manuscript from the Bodleon Library which is also AAAF enabled and then we have a photograph from our collection here at St Andrews by James Valentine which you can see at the bottom of Jane Austen's house and then we also have this 3D model from the British Library so this really nicely shows exhibits function of being able to pull through 3D models which we've been using a lot at St Andrews digitising our museum collections and you can spin it around and zoom in so it's a really nice function showing 3D objects when we can't see them in person at the moment so this shows the variety of material that you can use in exhibit which including your own collections if they are already AAAF enabled so internally we have had a lot of positive responses from staff and students using exhibit as an alternative way to create narratives and presentation of collection objects the exhibit tool is continuing to being built on and improved in the future audio and video elements will be able to be added to exhibits anyone can use the exhibit tool so please feel free to have a go with it and explore some of our collections or your own if possible and please feel free to contact me or Sophie with any questions you might have about using exhibit thank you very much thank you so much both of you I think you're going to have a lot of enquiries after that it's beautiful and it's fantastic to see how over the last few years these tools have become better and better and more interactive it's also lovely to think of the ways in which the experience and the immersion has been built into that for instance with how you might come to contemplate and sit with Elizabeth Black at a print and others so thank you so much we'll come back in questions that was really enjoyable thank you very much I'm delighted to invite in our next speakers now Argula Rublak and Kate Wilcox both from the Senate House Library so welcome to Argula and Kate taking History Day online switching from in person to digital engagement is their presentation Argula is the academic library and history collections at Senate House Library University of London and Kate Wilcox is the reader experience and technical services manager at the Institute for Historical Research and they've been co-organisers of the History Day event which is on the calendar for many as an annual event collaboratively bringing together students researchers and anyone with interest in history with professionals in the archive library publishers and others in order to stimulate research and engagement so absolutely delighted to have Kate and Argula and I'm going to pass over to them for their presentation now I'm just going to start off with a brief introduction then we're going to show a short video and then Argula will continue History Day has been an annual event since 2014 it's consisted of a physical fair at Senate House in London with stands showcasing collections and an accompanying programme of talks and workshops it's evolved from discussions at the History Research Libraries Committee we talked about how librarians and archivists regularly promote to each other's collections when dealing with inquiries the event has benefits in bringing together collections professionals and researchers in one space it also proved a good opportunity for collection staff to catch up with one another the scope has widened out to encompass all the library archive, museum and gallery sector as more people got involved and a diverse range of collections are included it was clear early in 2020 that we wouldn't be able to have a physical event we had to move pretty quickly to bring the event online we wanted to capture something of what makes the physical event distinctive the opportunity to discover collections and engage with the staff who manage those collections we were aware of the difficulties of 2020 many staff were on furlough or without access to the collections and we wanted to provide a wide range of ways for people to get involved from pre-made blog posts to videos to live interactive events we're now going to share a video showing some highlights from last year's event that has given you a nice little flavour of how last year's event went and now I'm going to present to you a few of the lessons we learnt from holding the event online so we think overall that the online version of History Day was really well received by the museum, libraries, archives and galleries community we were able to shift our usual offer online and give our audience a new experience of discovering history collections during lockdown collections and audience engagement with the event underlined the importance of digital outreach by and across research libraries to increase options to discover and research history collections remotely feedback we received also as I already mentioned gave us a few pointers what we could change and learn from our experiences for the 2021 event so first of all we learnt to adapt to the different ways in which history collections are discovered online working for a physical fair is of course a fundamentally different experience from exploring new content online but we wanted to try and replicate the experience of stumbling upon different collections as much as possible by offering organisations the option to contribute in multiple ways we provided a wide selection of content for audiences that they could choose to engage with the Discover Collections Gallery worked quite well as a first step to bring all the different types of contributions together but for this year we want to improve the functionality of our website to give our audience more options to browse and explore and we also learnt that it was surprising what you could do relatively low tech solutions really all we had was a WordPress website a zoom licence and institutional social media accounts and websites as well and with only these tools we were still able to get creative and hold a varied interactive programme and to build a completely new platform for promoting collections we learnt about the benefits of the online format which brought many new people to history day who hadn't been able to come before we were especially pleased that the programme appealed to both the academic audiences of student researchers that we usually attracted at the physical fair as well as a wider public audience that we were able to get with our online outreach however we also were aware that this widening of access might and this change in our audience implied that we might have made the event inaccessible and therefore potentially exclusionary in some other ways as well and we're starting now to explore the possibility of holding a hybrid event in the future to bring together the strengths of the online and in person elements we also learnt about the importance of having a single coherent event platform that could provide a focal point for the event we did try to bring together all the event bookings across the different participating organisations on our WordPress site and linked out a lot to different events that other organisations were holding but nonetheless there was a bit of confusion about the processes so now we're considering an online event platform for this year that audience, so audiences have a single environment that they can interact with throughout the day rather than having to click across different websites so just to quickly summarise here are some of our tips some quick tips for what we learnt from shifting from physical to online engagement so first of all work with the tools you have they might be able to perform better and be more flexible than you think they are try to provide multiple ways of contributing and interacting with your event think about the ways in which you might be excluding audiences and if there's any way you can mitigate that and finally try to provide a focal point by building a coherent platform for your online experience so that just gives us with a final slide what we've given you here is first of all a link to the website where you can find all the content from last year's event and it's also available so you have a browse around if you want to and we'd also like to encourage you to participate in this year's History Day if you would like to you should like to find out more about how History Day works if you haven't participated before you can email us at historydayatlondon.ac.uk and the link and the email addresses on the slide as well for you to get in touch with us we'd also like to let you know that we are really delighted that we are part of the DCDC conference this year with a small original History Day, a mini History Day basically and we'll be sending out a call for contributions for this event really soon so if you'd like to have a chance to be featured at DCDC you'd be loved to hear from you and thank you very much for listening to this presentation Thank you so much Kate and Algeda that was wonderful and everyone's keeping so brilliantly to time, I do appreciate it I'm really enjoying the different examples the contrasting examples and the different settings of that pivoting that has gone through so quickly in our libraries in order to bring forward new services that are essential and adapted for our time and I really enjoyed your reminder to us that low tech can work you can try things and develop tools you already have and also crucially reminding us about the need to think about who you might be excluding and that digital part has been a critical part of this conference I think and coming through in lots of ways so thank you both very much we'll bring you back into questions shortly and we're going to come to our final speaker Kieran Clark and I'm really delighted that we'll end the conference on a presentation which is about kindness and compassion and what could possibly be more appropriate at this point in the world in which we are living so Kieran Clark is the Library Administration Supervisor for Sussex Library He has shifted the direction of the channels and introduced new ways of managing a social team to embrace a hybrid model and his background is in special queer and public libraries and this has informed much of his approach in a social strategy for Sussex Transformation through kindness tonal shifts in the University of Sussex Library Kieran Perfect, okay so hi I am Kieran Clark and thank you for inviting me to be here today so I want to talk about kindness and more specifically radical kindness so when we think about kindness we usually think about we think of friendliness more we think about qualities like empathy and diplomacy I want to talk about how we can take that further to include qualities like vulnerability integrity compassion subjectivity and courage so an institutional tone is usually one that is friendly approachable neutral kind but what does it look like when you inject radical kindness especially against the backdrop of a global pandemic so we've adopted radical kindness as the backbone of our tone it's a voice that's empathetic understanding infused with integrity and we've done this by being playful by being vulnerable and by shifting away from institutional neutrality when it matters we've also done this during an incredibly uncertain time and one of the main reasons for this is we see our channels as social platforms and not as broadcasting channels we've also done this by adopting a hybrid model of working recognising that people are at the centre of our story so what we wanted to achieve we wanted to inform our users in a rapidly shifting and very stressful landscape we also wanted to create stronger connections with our audience and we wanted to make our tone representative so that we could actually live our institutional values we know that since the pandemic users have increased how much social updates for entertainment but also for comfort so we needed to give people accurate time and information but it also needed to be done in a tone that was reassuring and compassionate and we did this by listening to our audience and we reached across our networks and we prioritised two things authenticity and silliness we talk a lot on our channels about mental health so kindness is not just about being nice it's about providing care it's about breaking down barriers and stigmas we wanted our users to know that the conversation isn't about toxic productivity but about mental wellness as a goal in and of itself so COVID-19 has taught us to take care and social has also faced a lot of criticism for its effect on well-being but since the crisis users actually report that the social has helped them with feelings of isolation and loneliness and one cause is that users don't feel a need to show an unrealistic image of themselves so we have leaned into that we've shown a more vulnerable and more authentic side of ourselves and we put ourselves out in the front of our stories we know that our users want fun and creative content so we've given them behind the scenes posts and this has been a great way for us to have some banter with our audience to connect in a digital space when we can't do that in person being at home has also all the time has also means being less polished but that's something that we have embraced being entertaining and being a bit sillier these have been top priorities for us in our social strategy meetings kindness is giving people a bit of distraction giving them a break so this year we've focused less on vanity metrics and more on building relationships we also know that channels that prioritise silliness see results which is to blend humour and radical kindness so I'm just going to show a quick video and this is one of our sections section videos and to highlight what we've been doing in the libraries in Covid there's also a more serious side to what happened in Covid so it's listed the university that has radical root part of our shift has been to move away from institutional neutrality to one that also values subjectivity whether that's queer racial, cultural or around accessibility so our posts have also highlighted and addressed racism in higher education this is a shift that needs to happen and one that has been very slow but we've been very deliberate and thoughtful in what we address it and it's one that starts with recolonising ourselves and embracing anti-racist values but also acknowledges how far we need to go and knowing that traditional tools have been used to perpetuate racist structure our voice is also one that acknowledges our history so it's a voice that is often clear radical kindness in this instance is about us acknowledging social justice and honouring our audience particularly our Sussex audience because at the heart of our channels is our audience everything we do is audience-led and we know what they expect from us and that we need to deliver that so I want to talk about the way that we did it so we did it by flattening hierarchies we created social media champions group and we veered away from a top ten model of social media and so champions from each library section were skilled up and trained and we now have a team of people creating content generating ideas liaising with colleagues, adding skills and creating value and we have added their voices while also retaining that spine of radical kindness we do have a long way to go in terms of representation especially in regards to race but we have seen results so in the last year our Instagram following has increased 53% and that's by far where we see our most engagement where that tone is most demonstrated so Covid has taught us a lot of things it's taught us that our tone and our voice is fundamental that shift has had many strands but the core of it has been radical kindness in how we speak we've done a lot of things we've prioritised silliness we have brought social justice to the foreground we've shifted away from neutrality and we've tried to embody authenticity so this is about staying true and living up to our institutional values but also elevating them and at the core of all of that we have also developed empathic care and support into our voice in a very challenging time so if you want to follow along with us you can follow at Sussex Library across Twitter Facebook and Instagram and thank you very much Thank you so much Kieran I'm going to be signing up to your Twitter immediately after this presentation and listen genuinely kind comments in the chats and do have a look at those there's also a question which might be wonderful to follow up afterwards about whether you've got any source material that helps to give a background which is about kindness, the connection to silliness so I think it would be great if there's things you could post or follow up from that that would be great I'm almost tempted to leave the conference there on the note of compassion, kindness and authenticity of silliness but we're going to bring everyone back into the room so could I encourage people to turn back on their videos and we're going to just come back together as a group as a whole that's great and first and foremost can I just say a huge thank you to everybody that was fantastic and you've each really kept our attention and you're seeing the chats and comments about how an uplifting close that has been to what has been a tremendous conference we've got time for a little bit of Q&A together and we've had a few questions in I'm going to pick up on one of those from actually from Michael Williams who's a colleague of mine here at the University of Cambridge and I'm really looking for hands for this one because it could be any one of you who answer this and probably can't do it all 12 of you or 10 of you at once but let's say there's a great set of presentations and I couldn't agree more, it really was and very inspiring from each of you with different takes and different tools you've shown us your successes and where we also learn of course is where things perhaps don't work out as we're going through that process of design and also the things we have to say that didn't work let's try something else and I wonder if anyone is willing to give a taste of what didn't work so well and what you learnt from it on the journey you're telling me, oh Sophie thank you, I'm going to say it can't all of it so I'll come to Sophie then Kieran, thank you I couldn't see if there was a raise hand function so I figured I'd just go old school hello everyone so obviously with Minor Lidia's talk we're talking about the exhibit tool which we have seen a really good uptake of we've been over the past seven months we've started receiving feedback from staff and students which is usually overwhelmingly positive but a trend we noticed was that it didn't seem to be as much uptake as we initially hoped for and it seems especially amongst the academic community because they had to make such rapid changes over really short periods of time they weren't looking for innovation they weren't looking for the new the jazzy, the flashy, they just wanted what they could develop quickly and easily especially with things like lectures and seminars some of them only had a period of weeks to get entire series online so that was one of the shortfalls we faced was the fact that actually people just didn't have time to engage with something that is this new where you require lots of support you require training videos to help them find all the results as it just takes a lot of time so kind of to combat that we've just had to really keep up the word about exhibit we launched way back in October and we are still doing conferences such as this to keep the word out there that this is a tool that is available and people can use and luckily now that things are kind of entering a more steady routine people kind of know where they stand with everything it is still having a really good uptake so that was one of the issues we faced was actually whilst this pandemic has offered such a fantastic opportunity to try new things not everyone wanted new things some people just wanted what was familiar Thank you, that's a great observation and I have no doubt at all that exhibit will have a life beyond and will continue to be developed so thank you, Kiran you were going to come in Hi, I was just going to say just on that the nice thing about working in social media is that your failures are very public and immediate so your audience very much needs you where you need to go so that's something that we really built into our social strategy was if it's not working you just ditch it immediately and you'll really be led by that from your audience so you might think that a photo is going to work or a video is going to work or even a particular campaign on a particular issue is going to work and you just have to be very brave about things and put your foot forward and not be afraid to make a mistake as well because that's the only way that you can make content that's actually interesting and engaging for people is if you're willing to take a bit of a risk Thank you very much, it's really well said Julianne I just wanted to pick up on what Sophie was saying as well about the take up so for us especially with the teaching we obviously, as I mentioned we have the MA in medieval and early modern studies which is so embedded in special collections it didn't seem like there was any other option for those classes but we had hoped to continue to do some of those special collection sessions with other courses who would normally have visited us previously again we didn't find much enthusiasm for it either A because the number of courses was cut back than the amount of teaching was cut and so some of those smaller courses tended to be cut for this this year but also I think people and the academics just didn't have the capacity to think about how might this work virtually rather than a physical visit to special collections Thank you Julianne I think that we have all had different bandwidth at different times during the last months as well haven't we and so I'm guessing that ability to respond and react was true for staff as well as for other people using our services we've had to be sensitive through that throughout I'm going to move on from that to a follow up question that we had which was around can you give us a flavour of the user responses to the new tools that you've been developing on your approaches and what have you learnt from those and I'm actually going to come if I may to Ian and Peter first if I may Ian Pete first forgive me because one of the questions was how people responded and see this data that you have made available and used these different ways and has there been any resistance to how their data, albeit aggregated up has been used I'll ask the first question in terms of the immediate user response it was all I don't want to give Peter a big head but it was mostly about how good it looked by the visual impact of it and how the impact it gave immediately on showing all the various things going on in the library we did have, we had lots of vice comments from other institutions in fact we got contacted quite quickly by another sort of the Bodleian and National Library of Scotland a number of other institutions trying to find out how we did it so that was nice there was a lot of feedback from colleagues and one of the things that they found very helpful was this idea we had all this feedback about people not being aware of what the library was doing particularly in those early months because it was physically closed a lot of people just assumed that that was it for the library we weren't doing anything so being able to send somebody a link to show them there's a number of services represented on the dashboard that it was really appreciated being able to show just have a look for yourselves and you can see what we're doing and the number of services we're supporting and there were some other comments around particularly there were questions around the data we were displaying when people stopped and looked at what we were displaying particularly around the e-resource data we've integrated Libkey and Unpayroll we haven't got complete access to all the e-resource data we have to show the complete range of e-resource access and OCLC are working in the background to provide that kind of API access to that sort of data but that would be one huge leap forward if we could all have that in terms of the kind of the sort of security aspect do you want to pick that one up because we have some of this that's a a really cracking question that one and it's very multifaceted there's ethics and all kinds of stuff that comes into that from a purely technical level one of the things we decided early on is that we wanted the data we were collecting to be fully anonymous I'm using hashes and various other algorithms to make all the data we were collecting one way so we could say that a X number of students have come in and so many from this faculty or something like that but there was no way of going backwards and saying that then points to this student and so on and I'm reasonably happy with what we came up with with that but you're right there is a trade-off in everything between personalisation and these I like the word you use actually surveillance I think that's a very good word there's a big trade-off that has to be done there and navigating that is a minefield of different things I think the approach that we've used I'm comfortable with we don't gather any data which could identify any particular person and it's all just summarised data but actually when you look at some of the data that for example was collected by Google it's absolutely terrifying they will amass how many people are in our library buildings just from the mobile phone signals that various androids have and I think it turns it by 1.5 or something to get the number of IOS devices or something so it's absolutely terrifying the amount of surveillance data that's out there you're absolutely right so it's a constant balance between those two things but there you're right there's huge ethical questions around presenting data that could identify individuals Thank you both so much that was a question for Nadine Chambers and it was a really stimulating one I wonder whether Kate, Aguila or Leo in terms of user responses is there anything you could tell us about what you produced and what your users have responded to those new products perhaps Leo if I could bring you in first Thank you Actually, yes there's a question also in Q&A talking about is there any surprise giving it to us while we engage students in our project and this is the kind of interaction and communication with our students working in this project and actually we work in a team base and in each team we have our staff we have two staff in each team and also engage with one student working on this project so they discuss among themselves partnership to make sure that what they suggest will be appropriate for us to put up on our library tools so it is a kind of communication that can be appealing to students as well as that can be used in the library and in terms of the response from the users about the library virtual tools and actually as you can see in the analytics it is quite popular especially during the semester start time but of course what we have to do more is how to promote this virtual library tool and what we call the general education program which is a compulsory courses for each and every newcomers our freshmen to our universities this is a very good opportunity to proposise our virtual library tools as well as other library services to our students so this is how we move forward and of course we have a web page and we share these names to our users in all workshops so that we can have the opportunities to proposise these services to them and indeed we have to do more in the coming semester to make sure that this is the virtual library tools will be useful for them thank you I'm going to pick up on those of you who are working with historical materials which was about half the presentation Sophie, Lydia, Kate Aguila, Julianne and Dominic Wonder where does this lead you in terms of your thinking about the relationship between the digital and physical objects and the future ways in which users might how you might work with users Aguila are you going to come in please I mean I think it's just one of the eternal questions isn't it how do you combine the physical and the digital experience I think our experience with history today was really positive and that one thing we were really able to do which women were never able to do before was to reach this national audience so we were really quite London based because our event was in London for the very first time which was able to reach this huge national audience and that showed one of the big advantages of going digital and I don't think by only focusing again on physical events we'll be able to achieve this effect again so I think digital will be quite crucial in how we do outreach in future and how we also compose history days in our case but we had a fair bit of feedback as well from people who said they really missed the physical fair and this idea of really talking in person and seeing people who represented different collections at the fair so I think it's a bit of a tricky one and we've had many different discussions about this so if we could alternate one height, one physical event and one digital event and so on and I think really we'll have to go ahead and experiment in future and see what happens I think really this year if anything assures that we just need to keep experimenting and seeing what works and adjusting time and time again to whatever new landscape you face That's really helpful, thank you Argilah Lydia, Sophie I'm reflecting on projects I've been involved in in the past where people describe to me a different experience online and it's not about one or the other but there were different things that you could do in that space and I wonder what you've observed in that context I think the museum and gallery studies is an interesting example because usually they would come in and handle the objects themselves which is obviously you can't really replace that but with Sophie and me we've been the two people we've kind of learned from scratch how to make the 3D models in the last few months and that has a huge benefit in that you can take more time it's just a record online you can zoom in on things that you might miss if you're in a kind of pressured environment examining it in the museum store and the high detail of like 3D models can allow for a bit more time and consideration but again it's just it's also really nice to come in and hold the objects and get a sense I think scale can be a problem with our 3D models and things like that but then again you could handle things that are maybe more fragile that the museum and library wouldn't want you to be leafing through or picking up so yeah it's really, really tricky it's been obviously really useful this year and I think it will still be used because again it's handy for if you can't travel to St Andrew's but yeah I mean it is the museum and library's debate between the physical and digital but I mean even before this everyone's trying to move towards more digital offers so I think the tools we've developed everyone's developed this past year will continue to be really helpful Thank you so much and I'm just going to close with a final version of that question to Julianne and Dominic and then we will have to choice for a close Julianne I'm aware that some of the specialisation services are also experimenting with the virtual tools that you have visualised that you are for the reasons you have done so during the pandemic what do you see as their utility beyond these times I think about our first Julianne that's okay and I think it will be once we're out of the pandemic, out of the lockdown I think it will be an additional service and it will have a role much like Lydia was saying there, there will be people who need to touch the items, they need to hold the box for some and also there are people who need to say you're looking at an archive, you're looking at you need to go through 40 boxes you're going to want to spend a week in Majesty you're not going to want to do that from an office elsewhere in the country so you know both ways of interacting with the material have a future I think for us because at the moment we've got lots of staff time so we can afford to spend an hour with a researcher almost being a researcher system I imagine post pandemic when we've got researchers in the room again we're not going to have as much time so it may be that we move possibly to charging or some sort of model like that but there's absolutely no chance that this service will end it's got a real future here but if you want to say a thing do we have another teaching? There's two parts to what we're looking at in particular so I mentioned the workshop that we did with the Bodle in a month or so ago and today I've just agreed to do another one with UCL in May that will involve libraries in Florence and the Morgan Library in New York as well so that's the sort of thing that we just we had the capability before but we just never thought of doing it so I think it's just that opportunity in the idea of bringing particularly bringing specialists together and when you've got really rare and unique items they might be spread across the world there's an opportunity to actually see them physically but virtually for virtually physically at the same time but secondly we've also struggled for quite some time now in thinking about how we might do sessions for larger groups particularly for say first and second year undergraduates because we can't fit them all into a seminar room and looking closely at collections so I think that's another I'm hoping that's another area which we can develop so that we might be able to do those similar sessions but to a big group of students Thank you so much and thank you to all of you what strikes me is not only the profound innovations that you've all bought to your services in this time but also how profoundly people orientated they are and that at the heart of what we do we're about connecting the communities that we serve and support and that came through all of the presentations that you did and it was also lovely to end with Ciaran's with that very very strong social ethical values framework which I think we can probably all relate to so thank you all so much