 When you're talking about trust it's a it's a word we take for granted a lot, and it's really easy to Get into Pollyanna territory where you're like yeah, yeah, yeah, but you know nobody's really particularly trustworthy and I'm not talking about naive trust. I'm not talking about blind trust about trusting everybody Everyone knows that there are bad actors out there I'm also not really talking about Ronald Reagan's approach on this trust But verify which is how we approach the nuclear negotiations with Gorbachev and the Soviet Union There's an element of this there's an element of verification, but really I'm talking about system design and I'm talking about trusting most actors and not designing around the bad actors first, which is what we've been doing in System design in interaction design begin with a gesture of trust and then engage in thoughtful design So to draw a little contrast this is the bigger picture. I'm looking at about designing from mistrust versus designing from trust In mistrust you you build coercive systems They start to be control systems, then they become coercive systems pretty quickly you design around the bad actors first You're aiming for efficiency and scale Individualism is really important so you can personalize things for people, but you really seek control If you're designing from trust, you're looking for cooperation not coercion You design or deal with bad actors last and you deal with bad actors together The best thing you can do actually is convert a bad actor to a good actor by treating them well You're looking not for efficiency and scale, but for thriving systems Which means a whole lot of things I'll go into separately and you realize that we are interdependent that Individualism and independence might be prized as parts of the American dream and other mythology But that we are in truth all interdependent and then we cut this at great peril. In fact, you're aiming here for community not control There'll be more about design from trust in other recordings But I just wanted to head into this idea that that well You can't just trust everybody and that's completely true. You can't just trust everybody You have to be careful about how you design these sorts of systems This video is part of a bigger work on trust which is part of a larger thesis about the relationship economy I'm Jerry McCalsky. You can subscribe here to this channel on YouTube or to dive deeper head to Jerry McCalsky comm Where there's plenty more? Thanks for thinking with me