 Actually, you got to start there You got to start with what's in the pot It's in the box it's Indian food Yeah, Tom here for Lawrence systems, and I figured I would do a video About what I do here and what's going on here because I wanted I these guys have no idea that I was going to They knew I was gonna do a video They know what the topic was so they're all laughing as soon as I said, what do I do here? So I'll let them actually do here. I'll let them answer. What do I do here? That's trust with a camera. Yeah pester them with a camera So anyways, I want to do a video kind of talk about what I do what it looks like running behind the scenes a few people asked for behind the scenes videos and I haven't been able to use my studio for a couple days because it was messy because of the other project And now it's messy because that one is being delivered and sold now This is the next one that is being set up and it's another unified project and I will catch up These videos are just harder to do the whole project part Because we can't always do a mon site, but this one we do have some Information on so that we'll be coming that's this is actually part two of the same project from almost was it well Why don't we do the warehouse and okay? The other first warehouse is about a month ago So this is another warehouse of the same companies company has a lot of warehouses, but What this is is the studio gets converted into the project area Steve is cooking food This is one of the company policies. I've talked about this before where we feed everybody or Everybody gets fed and specifically today Steve is making Indian food. So that's Steve wants a stove so office upgrade goals is having a full kitchen. I think Steve you want a commercial kitchen I mean, I wouldn't oppose to it Yeah Really, I just need a stove I'd be making a lot more stuff fresh Here's a closer look at what you don't see when the studio is being set up as all the little wires This is all the temporary where we dangle these around and start setting it all up Kyle and Steve are on boxy I have another group of people on site installing stuff Putting the racks up in the air and everything else and then I have Eric over here, which I won't I'll do it from a distance because you can't see you lock your screen is for a second. There we go They can walk by Yeah, that's where Eric usually sits Which is kind of the front of the building is a few people asked about having the retail spot of the building and it does have automated Life's we don't really do much retail anymore, but this is the front of the store So that's what it looks like. There's the scooter here. It's not for sale It's actually we ride it to customers because we have customers that are that close to us And then all the shipments of things that's left over that they'll keep bringing in there And then the guys will drive up front and load it and take it back out. All right Then we'll walk through here. This is where my office is It does say do not dumb here I asked them to not dumb here before they come into my small closet I've done breakdowns of my little work area, but yes that is even with this wide angle lens It's as small as it looks in there walk through the back of the building a little bit Brett is off this week. He's on vacation. So if you want to happen to Brett and then Kyle stuff is back over there I'm just double-checking to make sure there's no customer things. I don't like any of the customer stuff on there This is the drawing board we use a lot now as far as what does my day look like what do I do here? I wanted to talk about that kind of more specifically. So a lot of my day is Emails emails creating some videos I probably spend about a good part of my time now because that's what I've chosen to do as I've hired more people and delegated out So my positions I spent a lot of time replying emails, but ultimately I managed by exception Which is still my involvement in the business. What does that mean? Well managed by exception means there's process procedures Everybody follows and when things go awry when there are things that are out of scope out of spec That's where I get involved and I bring this up because the perfect example has happened the last it's only Tuesday right now And yet we've had some fun out of out of sequence events and unexpected behaviors So specifically related to the warehouse project one of the warehouses is 30 miles north of my building and the other one is about 30 miles south of my building and the Lift company first thing they did on Monday morning was delivered to the wrong building We're not sure how now. We told them which project we verify We have it an email in writing because I make sure my staff puts everything in writing of exactly Where did this information go? So I made sure processes were followed where if it's not in writing it didn't happen up because I would have heard They just read them an address or something like that and didn't follow it up for an email I would put the onus on my people for having made the mistake for not verifying But they did they were able to produce the evidence. So I got to investigate this Problem to this is also something that had to be in writing and perhaps the people at the warehouse may see this video I'm fine with that because when this is a back and forth the height of an area was told to us in the project design for Where we had to mount things and that height is off by a number of feet Which means the lifts that were delivered were the wrong size They won't reach exactly where we need to reach into one area of the building where we were implicitly Told them in writing and it was affirmed Reply to that email that the lifts are right size So these are kind of like those steps or procedures where Tom has to get involved So now we have to swap out a lift or at least get Delivery of one more lift at that location that will reach those areas because that lift will do the other areas So we actually shuffled which way we're doing the job And this is coordinated between some of the contractors that I have So I only have these handful of people you see on the website or working inside the building and then outside of that We have a whole series of partner companies and that's where I come in and manage those vendor relationships and those partners And of course they are needing the lift as well because they need to redo some of the fiber ends as I said before People ask me about doing fiber. Do you do that? No, I made the decision that we're not going to do it internally We have a company we work with directly as local toss that we contract out for the fiber But they can't reach the same area because they have to go put the ends on the new fiber That was put over there or really just replace certain ends that were already existing and do some wire cleanup to move a cabinet over and Yeah, that's not going to work Because they can't reach it just like we can't reach it So these are those things by exception which I manage what I'm not doing that My other function here is just the general making sure everything is going forward. I don't always Directly involve myself in some of the day-to-day the help desk or something like that Like you see an Eric doing or which Kyle is usually but he's there's nothing going on There's usually Kyle sitting over here behind me in these glass cubicle areas is where some of the more Support things happen and for now he's waiting for the food to cook and they're gonna plug in a whole stack of Unifies that are gonna go up over in the other room and do all the testing and labeling and get them prepped So the contractors that we have installing them are going to get this whole project done because this is also the I'm not gonna call it secret sauce because it's not really secret But the ingredients to Tom, you know, how do you get things done? Well, the ingredient is contractors When it comes to Planning and designing my team does that internally like for this wireless project when it comes to deploying you need a bigger team Especially when you start talking about okay You're gonna go put 80 of these up in two days or one of a bigger projects I'm gonna be covering and doing a follow-up on where we had to install 300 access points in only a couple days Well, I be see and planning and designing it will do that internally But I needed to hire extra help or you have the relationships that I manage with them So that's a lot of some of my day-to-day here and I just want to talk about that a little bit like to show you What goes on so when I'm not making videos and not making them I'm just kind of making sure the company and all of its pieces now that's the role I choose to have as the Owner of this company and it kind of depends on where you are as a business of what role you get to choose I just bring it up because for the people what you do is the owner Do you you know you stay involved or I want a to have a boss that's directly involved or not involved There's there's some happy in between there's not a right answer for that So there's not a predefined thing like I especially had before owning a business in my head of the owner does this and I want the owner That's you know hands-on standing next to me Or whatever these memes you see about what leadership roles are defined as and it's a little bit less defined Once you're sitting in that position Ultimately, I try to make sure everything goes forward in the company I try to make sure everyone has everything they need and all the resources Available to them to make sure they can get their job done and I make sure they have the tools and such that they need So that does include of course me making sure I make all the decisions at the top level With input from my staff of what really works if they're the ones using it about software and everything else And I'm always tuning and changing what those things are to make sure it's like the most efficient We can be or why we make a switch from such as my recent switch from last year using last pass Well not last five years probably using last pass and moving everything over to Bitward and I did a video on that But that's a decision that comes down from me Going and researching software and looking at the pain points We had with last pass and saying, you know, how do we solve those point? How do we solve those pain points or something like that word and somewhere in between? I had a conversation to set up some future videos that are coming up Which does include Conversations with other texts and other people Actually, that's the next thing I have to do is another conference call and some of this is related to my channel Sometimes it's related to other vendors. We're gonna be working with on the company So that gives you an idea a little bit. Maybe what I do and I don't mind doing some of these like update behind-the-scenes videos few people though asked to kind of like the Hanging out with my guys videos or my texts that are here and talking with them in war stories But the big challenge those turn into is they I don't want to just be one of those We all sit and complain about people that do this and it it's hard because that's something I do is setting the Standards and setting the culture for my company that you don't want it to be a bunch of people complaining about Customers and things like that. And yes, we do have very difficult clients We have someone that you know, it's funny because I had to tell them I had to be quiet We're gonna I'm gonna have record because that becomes a problem sometimes and you see that and I you admit This customer is being very very difficult They have a bunch of stuff We repaired some of the equipment they had but they were sold some really lousy equipment for another vendor And they don't like the fact that we have a similar suggestion because of what product they have we're like well a similar session But redone properly and he's like, well, I don't know if I want to go at the same brand But you know the other guy doesn't answer phone no more So I want to talk to you etc and managing those relationships and right away first thing I said was the person's two months behind on paying their last bill We've been chasing them for money So they start complaining why don't I do any quotes for the person till they pay and I said that's actually a fair statement And that's what I told them to send and the person actually paid as soon as we said We won't even give them a quote until they paid their previous bill. They immediately paid their previous bill but you have to manage those relationships all the time and figure that out and of course I the Thing is with the complaining is there's usually something underlying about it You don't want to just say don't complain We have to figure out why people are complaining and I have to look for ways to mitigate it So part of my job here, I guess is kind of the social side of managing Not just client happiness, but making sure everything is kind of copacetic internally that everyone's happy and all that fun stuff But they're really happy because at Indian food is insanely spicy for those of you wondering and I'm gonna walk into that room and kind of conclude it there and See Walk by my office And see what there okay over in here and It's just about set up and it's well and I can smell how spicy it is just what what do you guesstimate? This co-bills are going to be in this what's not much right now. Oh, okay More than five Units more than five units of heat. Yeah about three million Yes, that's actually what I add is the three million because that's actually the more important part of how we do it Oh, I forgot that you you're actually busy when I first started. What do I do here? What I mean Office for a while and then beliefs We're trying to be working, but then he posts memes. Yes, all guilty of that. Yeah, we're all guilty of a lot of means It makes me feel less bad. Yeah, I Measure the success of my company not in dollars, but in how much time I get to look at memes Yes, and then post them and share them I'm really busy. Oh, and here's a string of three memes Tom source lock. He must be doing something really important Oh That's curry. That's good. But yeah, I do measure. I measure to assess my business and the amount of memes that get posted Time we have to post me as long as all the work's done as long as the chores are done And everything's done around here and all the unifies are glowing. We can break it like me 30. We got me 30 Yeah Oh We'll get you some Red Bull and a close-up look at the firewall, of course This is this is really how we deal with the pain of doing tech support occasionally I was gonna complain about tech support, but I'm just gonna go ahead Redfish aka me so as we learn means redfish Little this Pain with you just replaced tech support pain with physical plane I mean, you know, I could complain about an HP printer that was stuck up for a little while or I could have some Really half Reaper pepper All right, why not both printer support and Reaper peppers right every time you have to load a driver update for HP Just to do a shot of Pretty much that's his job he just hurt things on and off That's what Eric's learned about He's he's been here the least amount of time and what you learned was what you learn school means nothing And you just reboot things a lot, right? And people lie about restarting things. Yeah, that's pretty much So I went to my conference call I said the end of the video not the end of the video because Corey showed up I was on the phone got off the phone and I like the phrase Corey just used called What'd you say tripping on trades man tripping on trades because he gave me an update on the other projects that I was doing a video about what I do around here and coordinating things which included a lift That was in the wrong 30 miles under the wrong direction technically 60 miles away from where it's supposed to be The ceiling not being in a right height and then Corey's other project He was working on as he said tripping on trades when I asked how I was going what that means is We're waiting on a new floor. Yeah, we're waiting on a floor. There's a little level We can't even get to because we're waiting on them to finish that up, which is turning into a debacle for them guys Yeah, so this is always that fun part where I Well, Brett's not here. So specifically I'm the only one involved in this but see he's helping too, but he's on the floors I think he's full of uh food He's waiting for unifies to adopt and they have now since the start of this video pause End of this video have eaten a whole lot of indian food, which is really good spicy. I had some This is the end. This is the end of the day. So well the end of the work They're still here for a little bit longer except for Corey. I'm going for a second shift. I'm moving on to the next He's got a second shift, man. He's sitting down for a few minutes. Yeah, he did first shift second shift But he already had specifically colored labels. Yeah, this is not a set do not separate Specifically colored labels specifically colored. Yes, they had to be very specific All right, now we can end it here. 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