 Super Office Chat is one of the most dynamic online tools you can use to engage with customers and prospects to visit your website. It's quick, it's personal, and it lets you give immediate feedback to your customers in real time. By adding the Chat widget to any webpage you choose, you have the possibility to help more customers and increase sales. Let's see how Chat works. Meet Abigail. Abigail works at BridgeCom and her job is to help all customers and prospects who visit their websites by using Chat. Whenever a website visitor has a question and initiates a chat, Abigail immediately gets a notification that there's someone on the BridgeCom's website that needs help. Simon has a question. Abigail has an answer for him within a matter of seconds. She also sends him a document with additional information. At the same time, Abigail has four other Chat sessions open. That's another reason why she likes working with Chat. It's much more efficient to help several people at a time instead of one by one. In this Chat conversation, a customer is asking her all kinds of technical questions that she can't answer. Abigail knows that the support department can help, so she transfers the Chat session to a technical support agent. Now her colleague can see the Chat dialogue that Abigail and the customer have had so far and he is able to help the customer immediately. The greatest thing about Super Office Chat is that it's 100% integrated with the rest of the CRM system. As Abigail is chatting with Karen, a customer who has been in contact with BridgeCom before, she can see all history and past interactions, such as requests, sales, follow-ups and previous chats that have happened between BridgeCom and Karen in the past. This helps her to give better service. She doesn't have to ask the customer to repeat her story from the start. Abigail uses a standard reply template to give the customer the information she needs. The customer is happy and she can move on to the next Chat session. We have now shown you how you can use LiveChat to improve customer communication and engage more visitors on your website. With Super Office Chat, you can help multiple customers at the same time. Transfer a Chat to a colleague for additional customer assistance when needed. Directly add documentation, links and FAQs to chats to quickly point customers in the right direction. Have access to all customer communication in one central place. This was just a small sample of how Super Office can help you to be more efficient. Please take a look at our other videos and learn more about how Super Office can help you to work smarter.