 The e-commerce world has been changed and there are 5 critical things that you should know during the coronavirus outbreak, how to sell at the right way on eBay, stuff that any dropshipper and e-commerce seller should know right now. I will show in this video which products should you sell during this period of time, the right policies that will help you during this period and how to work at their best way to keep your customers happy, give them the best experience and increase your rating on eBay search algorithm. Hello everybody, so most of you already know that Amazon and a lot of suppliers increased a lot their shipping time. Amazon even released an update about the coronavirus where they say that they're right now searching for another hundred thousand employees who will help them to fulfill all of their orders and to maintenance their fulfillment centers. What's happening now is that Amazon is struggling to get new products into their fulfillment centers and also to ship products, but the main problem is to get new products into their warehouses. So how does it affect us and what should we do right now to handle this situation at the best way to give our customers the best experience and keep our rating on eBay increasing and getting better and better. So let's see. The first tip that I want to tell you is about the handling time that you should put on eBay. While Amazon is increasing a lot the shipping time, for example you can see here for example this product is normal, while if I go to another product, for example this one, so the date now is a 23rd of March, March 23rd, while this product shows that it will arrive on 21st of April, while this product is fulfilled by Amazon which usually takes just two days. So actually what does it mean? So it means that actually we should increase our handling time a lot to keep with this policy of Amazon, but that's not the right thing to do. It will release an update sometime ago about this that they will help sellers to, that they will support actually sellers during this period of time. I already released another video about this that you can find under this video and they say there that they will not change, it will not affect your evaluation if you have slower shipping than your policy because they understand you and they want to support you. So how can we use it to help ourselves? What I recommended to do is to increase your handling time a little bit, but not too much. And why say this? Because we don't want to give our customers too bad customer experience, but still we cannot increase it to 30 days because then we will not be promoted on eBay and also it's, it always changes and not only by products but also by zip codes. You can check on Amazon and you will see that for some zip codes the shipping time is much faster and for others it's very slow because it depends on the warehouse, on the city and on the location of the warehouse because part of the warehouses for example in New York a warehouse was closed and then shipping to New York for products that were in this warehouse will be much slower. So what we recommended to do is to increase the handling time a little bit just to give yourself much more time to find the best products and to communicate with your buyers but not to handle the whole period of time because remember that it will not affect your writing anyway. The second tip that I want to tell you, by the way, about this one I will show you soon what should do to let your customers know about this problem so they will not be frustrated and will not leave you any negative feedback and you will even get positive feedbacks. So the second thing that I recommended to do is to go to AutoDS and increase if you go to Amazon settings increase immediately the maximum shipping time here to 30. Even if you have the prime checked here you still need to increase it to 30 days because of products like this one for example on Amazon where the shipping time is super long. By the way it can come with some many different variations for example here we'll see in stock in April here you will see usually ships within six days while all of them are shipped by Amazon. So as I said you just need to do what you need to do is to keep AutoDS not sending your products to out of stock change the maximum shipping time here to 30 days so products may not go to out of stock and still as I said you will not have any problems on eBay. Tip number three what I recommended to do is to go to orders processor messages to buyers and add here on the first message an explanation about the situation. Tell to the buyer that hey I know that you bought and it's so the shipping time will be X just to let you know there may be some delays because of the situation I hope that you understand we appreciate it and this is our name. Very short message very clear and very easy. Everyone will understand you remember this buyers know what's going on in the world everyone knows this I don't know anyone who didn't hear about what's going on. Everyone will understand you and this is the situation in the market everyone does the same so it's not a problem to tell your customers and your buyers that the shipping will be delayed and that it will take some more time it will be even better for you because it will give your customers better experience better understanding on what's going on and it will decrease your customer support. Tip number four as all of you already know you cannot sell these type of products on eBay during this period of time so what you can sell on eBay and what I recommend you to sell. So for sure you should not sell things for traveling nobody and no one goes to travel now right but things for home things for kids things for family all this stuff people will continue to buy and even buy even more right now you can see on our Facebook group that I posted there about the graph of auto DSS right now and it has a peak actually it's a record of sales that we ever had why because everyone stays home and everyone keeps buying but you just need to give them the right products so adapt yourself to the situation right now and give them the right products to sell to buy sorry products that will help them during this period of time to stay with kids to make fun with the family all this stuff works really really really well right now and the last tip that I want to tell you right now is to people who work with Amazon accounts usually you put here on for Amazon pending orders limit one there is one huge problem with it right now remember that Amazon has much higher shipping time and handling time which means that all your buyer accounts will stack with one pending order on status order for a long time because of the delays on Amazon so what you can do is one of the two options the first one is just to create more accounts and the second one is just to increase this number I hope that this video helps you stay optimistic stay safe still healthy keep growing and sell more and more because now it's the best time for e-commerce I know that it's hal time but for you as sellers the facts and the results show that now people get and the most says that they get until now record sales so I really recommend you to keep growing and keep going also now you stay home so you have time again stay safe I wish all of you a lot of sales and good luck see you in the next videos bye bye