 There's a difference between a criticism and the complaint. One carries a judgment and one carries a request. When we are criticising, we are judging. But when we are complaining, we're really appealing for something better to happen. When we get these two things mixed up and we do all the time, it creates a necessary conflict and division between us. And often a complaint is heard and felt as a criticism because we didn't say it well. And I've been guilty of that and I guess you have too. We had an unhelpful energy attached to our complaint. We used the wrong words, didn't phrase it well, picked the wrong time. So it was felt as a criticism and so the request for something better to happen wasn't heard and didn't take place. I'm appealing to us in this video to have a greater emotional, relational radar and intelligence for the difference between these two things, criticism and complaint.