 How do you deal with negative prospects? First thing you want to do is you don't really want to deal with them, if you know what I mean. The first thing I think about, whether it's a disgruntled prospect, it's a negative lead, it's someone that hates your guts or having a bad day and they're taking it out on you and I don't know, how should we respond? We should respond positively in a state of agreement. The number one rule of sales, always, always, always agree, I'm a big believer in starting out in a state of agreement. Hey, I'm not interested in, gosh darn it, why didn't you call me? I understand, I appreciate your honesty and sometimes I don't love when people call me either, but hey, since you request information and since you're such a nice person, I think I should come see you, should I stop by Wednesday or Thursday? Stay in a state of agreement, you have no chance of turning a lead around or making a sale if you're negative, if you're whiny, complaining, if you try to attack the prospect. Like hey, you requested the information, I'm just trying to do my job. Just so I can get you anywhere. Be a professional, a cosmet professional that knows what you're doing every step of the way. Be prepared to agree, you're prepared to answer, you're prepared to ask. That's my three A's for overcoming objections. I'm a big believer in being positive when I'm dealing with prospects, whether they're negative, positive, amazing, crabby, having a bad day, maybe they hate me, maybe they love me. No matter what, you should treat them all the same. Because at the end of the day, your job is to see as many people as you can on a weekly basis. And you can't do that if you give in to half of them that are not interested, that never really applied, that hate your guts, that are upset that you called. You're better than that and I know that you will be better moving forward. Make sure you watch all our videos. I love producing content. My mission is to help every interest agent in the world. I can't do that if you don't watch. And if you don't, subscribe. Thanks for watching.