 All right, so who has an exit strategy in place? So that's what I'm going to talk about a little bit, and what I want to first kind of talk about is how customizable this process is. This is really all up to you. We do kind of put some suggestions out there, but it's really completely up to you. How long do you want to keep the accounts on your server after each student either leaves the school or graduates? Is it three months, six months a year? If you have domains, do you want to renew the domain? But that's totally up to you. We documented this very thoroughly on the workshop page through exit strategies. So the next thing is the communication between you and the student. I am a big proponent of that because we've seen in the past how the lack of communication doesn't work. Like the students unfortunately lose content because they've then lost the account. But if you start early and let them know this process is coming up, that's the best process ever is to be communicative with the students. So basically you can give them a couple of options. You can suggest reclaim. Migrating off of your institution servers to reclaim is going to be the easiest process in the world because we're all in the same network, same infrastructure basically. But you can also recommend that if they want to move somewhere else, then that's an option as well. I'll kind of go through how to get a backup of your site and that sort of thing as well. This is a blog post Lauren wrote about what you can send to the students. This is on under language on the exit strategy category. And feel free to copy and paste what we've written down here where this is integrating the most copy and paste that whole section and put it in an email to the students or however you'd like to communicate that. What we usually do is if they do decide to move to reclaim and you use subdomains as your infrastructure, we recommend that they send a ticket to us as port to let us know that they're moving off of a school server. So they can basically say I'm graduating from your school and I'd like to migrate to reclaim hosting and put the domain name that they decide to register and let us know the subdomain as well. Any questions so far? I want to stop and have you guys ask questions and kind of get talking if you need to. So once a lot of time has passed, so like three months or six months time frame, this is where you can send us a CSV file of all the students that have left the school that we can then be provisionally old accounts, which you can suspend the accounts. We can also terminate the accounts and we do keep those 30-day backups as well. So there's not too big of a strain if we do lose accounts of students that are still at the school. But this article also goes through how to terminate accounts if you decide to do that on your own. So I'm going to move forward from exit strategies into migrations off of the server. And there's a couple ways we can go about this. The main thing is to get a backup of your site, of the student site. And that can be done in Cpanel. And it's under the file section. There's a little blue time machine looking thing called backups. And this grabs a full backup of the site. That includes the files and content within the file manager and then the databases as well. And it's very easy. You can download a new one just by clicking download full website. And you can select a directory. So usually do the home directory. And then you can select an email address you'd like to send to to let you know that the backup is done. Because depending on the account size, the time for the backup varies to your big account. Takes a little longer than if you have just a one install account. So I'm going to generate a backup. Hopefully mine might not take too long. But it shows an in progress backup. And then this link, this backup link is downloadable. So once it's done, you can click on it and it'll begin to download the file. So a cPanel backup is very useful for any web hosting company that runs cPanel. They can easily restore the backup to an account. And we can do the same thing as well. It's a little easier because we can transfer directly between the servers because we're all connected in the same infrastructure. But this backup is very useful. If the student is not moving to reclaim, and they're moving to a company that does not. What? Yeah. Oh, sorry. It's on a count basis. The cPanel backup takes the whole thing. But that does kind of lead into if they're moving off without cPanel, they need to grab the backup backup of all the files and all the databases individually. Because this cPanel backup is not compatible with web hosting companies that don't run cPanel. And that's on a per site basis. So. Oh, you can. Got it. Okay. Right. It's just not as easy. Right. So. So I'll show you a little bit about the PHP my admin. Not for all the databases. I'm not sure if I've already seen this. Yeah. So I have several, a lot of tests databases, but you can export them by clicking on the specific database and then click export right here. And it just downloads as a SQL file. If you're moving away from reclaim that is does not run cPanel. Yeah. Any questions? Cool. Okay. So if you don't grab the database, the database is what holds the content, like the posts and the actual words on the page. If you don't move the database, you'll get something that looks like this. And we don't want that. So this is a WordPress database connection error. And this can happen for a number of reasons. There's a database password that's assigned to a user, which is assigned to the install and the install. Sometimes I can get out of sync and you'll see this. But this is a very common, not necessarily common, but it's a very easy fix. You just got to see there's four pieces, a database name, database user, the database password and the host name. And these four pieces all need to be in sync with the file within the file manager and the database name. So in my cPanel, I'm going to go to the file manager. And this install that I'm working with is in the public HTML folder. But for WordPress specifically, there's going to be a wp.config file. And that's what's going to connect to the database. So we're going to edit this. And these four, this database name, database user, can you all see that in the back? No? Okay, I'll see that. Better. So this database user, database password and database host and database name are the four pieces that need to be in sync with the database itself for the site to load. So I actually lost my train of thought there. A way to view what the database has on file is in installatron. And you can click the specific install you're working with. And then files and tables. And it shows the host, the name, the username and the password. So you can also show the password to make sure that you have all the correct information. And so you can compare this to the wp.config file and make sure that those are in sync. So in this case, I added a two at the end of my password, which any wrong character will make the site go down. So you can edit that directly in the wp.config file. And then you click save changes and refresh, hopefully. Cool. Okay. Any questions? No? Yes. Yes and no. You can, I think this, the, how the process works kind of gives instructions on how to get a backup of their site. So there is hope that they do it themselves, but they can also reach out to you and, and you can help them. But if they need help moving directly to the other company, they would have to reach out to the other company. That's, that's not something we would work with. First to drive people to our business and all your students and that kind of thing. But one nice thing is that we own every piece of the puzzle. And so really as soon as the students, we can get the transfer, we can get the content moved over. Really, you know, it's one very helpful thing because we have all of the access there. You are the company's just taking off the top of my head. I believe HostGator can do C panel migration, the UC panel. I believe they actually offer free, I think it's for migration services or I think they went back and I worked with Mary Washington. And so, and some others, if they run a C panel, it's at least worth asking. Can you restore a C panel backup or something along those lines? We're doing this right now. For example, whatever you're seeing going on, in terms of migration, do you have something to work from or from a company? It's, yeah, it's a little bit of an AI. I just want to go for this year. The process is to contact the students, let them know that the clock is ticking, whatever you want to do. And maybe they don't have expires, like, okay, you're not gone now, but there's all that stuff. In fact, I didn't drop, right? We have, I don't know if it's not going to cross your various demand points on this. Oh, yeah, that's a good one. There may be some monies and presents here, but we have a migration page where you can put in your verbiage, where you can help people get backups and download them and stuff like that. Well, if you've got something you want to work on, you want to help you and talk to them, especially stuff, but we can actually put a small bit of that template in place. You obviously have to figure out the policy report. Some schools say you can keep it for a year. Some schools are like, wait up, wait up. I should keep going. Some of them are like three months out. That's obviously your call, but at the point where you want to help that be present, it is your infrastructure. And that's actually a good point because I totally forgot that that page in the WordPress was a thing. This, you can add a backup, and it's a button that you can click that will actually generate a backup, but you do have to be logged in to view this page. So I know when I graduated from Mary Washington, I had to change my NetID password so I could log in to the WordPress after my NetID was taken away. And depending on this, we have two schools who take C-Penal backups on every single student, so they'll say if somebody shows up, we can only keep 30 days of backup. So that's something I can show you all about to do that. It's just the setting on the server to say generate C-Penal backups. It does it for everybody, and then they all get stored on one folder on the server. You can download that, keep it on the hard drive somewhere if you wanted to, however you wanted to handle that, but there are ways there that you can have a little bit more assurance if you wanted to take that on. Obviously, there's going to be a balance there between like, how long do you actually store stuff before they... Why do they use C-Penal? How long do they have to use... Yeah, there was things provided. It is. In many ways I would consider the industry standard. That's a problem. There's a couple other competitors. And how can we tell if we can get that data to send to Rainier's channel? Yeah. If you don't see it, that's all for now. Right. And this is useful just as a whole display. So if students find it or even just for you to say, okay, here we have something in place that we're doing, even if they don't use it like I said, I find like when we start it, when we get to throw it out, and I think it's worth it that we haven't really expressed with schools who are starting, but that could happen as soon as we've had it for a year. You have seniors who want to keep their domain or transfer it to a new state. And one of the things we haven't talked about is, when you have something like, you know, studentX.com, you name it, you know, what do you do with that domain? And they want to go to studentX.com. There's a different transition, right? They actually have to go away from the sub-domain set up to a full top-level domain, studentX.com, from the studentX.com domain. And that's something where we claim both of you are sending them to us. We can help. They can keep the domain, and we can seamlessly transition. Our considerations for that, too, if they don't have a top-level backup, or your work done in a seat panel package, no matter if you go on with it or not, it's kind of useless. You ever need to bring it up in the studentX.com, or you ever need to bring it back to life on whatever service you want, or whatever hosting companies you want. The backup, getting a backup should be something that's big and has it knowing it will fail. I would also say, literacy around that, very briefly mentioned it. I can point you to the guy on the art community website, the end user documentation, call it an additional backup option for the Solitron. I very briefly mentioned how you can pack up the drop-offs to drive all of those things the student will own, and even a seat panel disappears on them overnight. It's not a bad digital literacy component to let them know that stuff's available, and it might be a cool idea for them. They've got to work, for instance, to look at how they might have that instead of backing up to your server, backing up to their drop-offs account for Google Drive or somewhere else to where suddenly they have one of those moments they have something to pull back on that wasn't relying on your server at all. That sounds a cool video too, actually. This is one that Chris did. No, Chris did that. Are you actually a critic? No. I think if they're doing the backups, the process there to do that, seat panel does have options to take a backup and push it elsewhere. In my experience, they're really technical options, like push to an FTP server or R-sync it or AWS or something like that, where most students aren't going to know how to do it. It's not as simple where it's in Solitrons. It's like logging with your drop-offs account. Okay, you're authenticated, and now you drop those things in there. So it's a little bit more seamless in that regard. Seat panel backups get sort of home-folder to show up in their file manager so they can download that file. And that one creation information page does have a trashcan icon next to a backup bunch of take-on so they can delete it right there as well. So to add the backup to the lead-in. The options to do it are to lock up on the phone. That would take a lot less space. Right. There are on the admin side. I don't know if they expose that when an individual seat panel comes for an interview. Seat panel can do it in full chain in order to restore that level of sort in there. So before when you were talking about spending a terminated account or something like that, you said keep the pressures locked in the act in the WHM... Yeah. Yeah, yeah, I'm sorry. But for the... Yeah, no, delete the hosting account. Yeah. So terminated or whatever. WHMCS, I never... Okay. Thanks, Dad. I have what... I keep it all... Yeah. I said, I do. I'm sorry. I'm sorry. Yeah, okay. Because you know, when you're practicing, WHMCS keep it in there, you know, as is around or whatever, but have that on determining the actual hosting. That's all on your server. Okay. I was reading that. Yeah. Because the server side is where we actually count the accounts, not the... WHMCS. Okay, yeah. Lisa, did you have a question? The migration information. This kind of just gives a little blurb about what to do when you're getting ready to graduate or you leave the school. And it kind of, like, this Get Started page walks you through kind of the setup on to Reclaim Hosting, Shared Hosting side. The WordPress. Yes. Right. That you can put in, email you send to students as well. Yeah, it'll show up in the undermanage your account if they're logged in. Any other questions? No? Okay. Yeah. Very Washington just because we've all interacted with them. They do top level domains and hosting. They do six months for the hosting after your date of graduation. So if you graduate in May, six months from May, or if you graduate in December, six months from December, and if the domain expires within that time period, they renew the domain for the next year. Brigham Young, they do a full year regardless of what day they graduate either May or December. A full year. The sub-domains, you know, tools who are paying the real cost. The sub-domains they're real cost depending on how many you have on the server if you're going up beyond the 500. So that's really something you have to measure with. Like how many people date the next year for green? What that means. It's you having three months. Think about it. Like how long has your university selected you? That's going to matter because let's say they close up their email after three months. That means they have to use the same method I showed you to circumvent our single sign-on to get into the WordPress as a different user to get out of there stuff. But that's already just enough. So the longer the time you push out while it's nice, it represents a lot. So that's another question I'm going to throw out there. I mean, three months the longer they have their credentials and the communication. I'm kind of a squirrel in this way, like a hoarder. So I probably would take everything off the server and put it on like an S3 just so that if someone did have it, I might as well put it. If this is about ownership and data ownership and then taking control of that, you can't sit there and base it, right? That's what I have seen from personal experience that the longer they have, it's just the longer the wait is even less and it depends on the set, right? You're not doing much by saying, well, we'll give them a whole year. We'll give them a year and a half after they graduate where it's just, that's a year and a half time for them to contact you two weeks after it's gone and say what happened. So, you know, you almost might as well say while it's still fresh in their mind, they're going to be graduating or sending those communications and the whole six months prior to their graduation, which is a whole year out. It's like, students check out immediately. I don't remember when you said they had to make you as soon as you graduate, but you're kind of ugly and half, but at least in that first three months you still have job search and you're still thinking of things, you know, and that kind of stuff. Okay. I think you would ask this in a different form earlier, but how do we notice in here? Is there any way to replace pop? That I have a system? Yeah, I have a system. That's the end of the day. And that's what we literally just look into, like, you just literally turn off individually. Okay. But we just, you know, we applied about two years ago, it was like part of the time or something like that. But we just passed by last year. Oh, we're going to have to deal with that. But this year, we're going to have to deal with that. Yeah. You know, UW's IT department, I know, I was still there integrating some code with it to take their banner system and look at our WHMCS database. And so we were only getting that export of accurate account with WHMCS. But then we had an extra column that said expecting graduation. So we had to match the two, but it was on the IT side. They were able to generate a report and just grab data remotely from our WHMCS. Okay. Yeah, that's just that. So like you can do. There's WHMCS has a concept of custom fields. Okay. So that could be anything. It could be a check box, a text box or something. It's just a generic thing. So you could say, you know, graduating or graduating or something. It almost likes that. And I think we did that a little bit. You know, faculty versus student. You know, it's a manual there. So it's only as reliable as somebody going in and making those changes. But then you can make actions based on those changes. And he knows only to this group. That's where we're fully fleshed out connection between WHMCS and the. So I'm thinking, how do you think, how do you get a good side effect on that? Just messaging everybody with that, anyways. And the software is useful. See those messages that somebody would make. Yeah, that's it. That's it. That's it. Yeah. Why is this leaving? I don't know. I'm still here. Yeah. Yeah. That's, we do that for our email. But it's not every student. No student. And I'm trying to talk to them. So every student sees it at least one call. Could see it. Yes. It's a matter of thing. Is that email or not? Basically. I'm walking across the stage. I'm walking across the stage. I'm walking across the stage. I'm walking across the stage. I'm walking across the stage. I'm walking across the stage. I'm walking across the stage. I'm walking across the stage. I'm walking across the stage. I'm walking across the stage. She could put maybe student or faculty, because we have to go through the sign up form. Yeah. To let me see them all at that customer feel that they have to do it. Right. But that has to be true. And provide them out. Yeah. Because you can't tell where their email is from what you're saying. If you're sitting at different foot at this or faculty. Yeah. If you wanted to. Yeah. Cool. Well, let's wrap up. Any other last night questions or anything? We've also ran it and actually it has very well into exit strategies. Scenario that you might want to think through is somebody graduates and they go to work for their college or institution. And we ran into that. Accounts getting terminated and they're like, I've worked here and I'm like, were you a student there too? When the clerks got the account, they were. So we ran all the patterns and did the comments and used cases where you don't compare for the potential.