 Thanks for joining us for this special webinar. New to TechSoup, what can TechSoup do for you? And even if you're not new to TechSoup, I know you go to that website and you probably don't know half of the things that we have to offer you and we do it just for you. My name is Arita Simons. I'm the webinar producer today. Not just today, I'm the webinar producer here at TechSoup. You see what happens when you're in a hurry? I have the pleasure of introducing some wonderful guests today. They're all TechSoupers. Yes, they've been here for quite a while and they're gonna share a lot with you today. I'm gonna show you how you can participate. If you have a question, please use the Q&A feature. You know, sometimes we're in the chat room, things move up really fast, so use the Q&A feature. We will be sending this and additional resources to you in a couple of days. We are recording this. If you need the CC button, go ahead and click on that CC button for the closed caption. Again, we're gonna do our best to answer all your questions, but feel free to chat with each other in the chat room. So today, I have some special guests. Like I said, they've been here for a while and they have lots to share with you. We have Kelly Garrett. She's the associate manager of account management group, AKA customer service. This is the person you talk to when you have a question or you need real help. We have Mona Rana. She's the senior director of solutions and services and so much more. Mona wears lots of hats. You'll probably figure that out when you hear from her today. We have Whit Godden. He's the director of strategic marketing with TAC network. And we have Vanessa Jimenez. She's the customer success manager. We have Eli van der Giesen, community manager. You've probably seen Eli all over TechSoup and even outside of TechSoup. More to come about Eli in a moment. And then we have Aaron Dow. He's a program manager of Quad. Yes, if you haven't heard of Quad, stick around because you're gonna find out about Quad. Again, just remind you, we will be recording this so you'll get all the recording within 48 hours. And Mona, I'm gonna turn this show over to you and I'm so excited to hear about everything you're gonna share today. Thanks. Thank you so much, Aretha. I am going to share my screen in just a minute. So, as Aretha mentioned, we at TechSoup, we do a lot for nonprofits and what we are hoping to do in this webinar is put it all together for you so that you know which programs to reach out to when you need support. So overall, TechSoup basically supports the digital transformation of nonprofits. And we have been focusing on a digital transformation from three perspectives that is adoption of the cloud, better security and data practices and really making your organizations more resilient and adaptive. At TechSoup, we've been doing this for about 30 years now and we understand that digital transformation or tech adoption is not your mission. We also understand that it's a really important part of you being able to increase your impact. So at TechSoup, what we do is we help support your digital transformation journey. We understand that the journey has many, many, many steps. It really isn't about you getting the technology. It's about the entire process to make sure that you get the right technology and that you implemented the right way so that it's actually helping you deliver your mission better. So we have a number of programs that actually help get you there. This is a cycle showing you the digital adoption journey which we know nonprofits go through starting from even having to identify the right tech all the way through implementing it, training your staff and then maintaining and most importantly, improving and becoming more adaptive. And another thing I wanna mention, a big thing that TechSoup brings nonprofits is really our community. Our community is a big part of learning together, growing together and understanding what are the right technologies to use for our mission. Today in our webinar, we will be introducing you to some of these key programs. More specifically, we will be introducing our digital assessment tool which helps you with the first step of that journey which is assessing your needs. We will talk a little bit about our technology and cloud products that are available to you. The services that we make available so you can implement and manage your technologies, TechSoup courses for your staff and volunteer training. We will talk a little bit about the TechSoup community and how you can be a part of it. Kelly will introduce client services and then as Aretha mentioned, we will be introducing Quad which we are very excited about. So to quickly jump in, we will start with the digital assessment tool. The digital assessment tool helps nonprofits assess your digital capabilities. So what does that mean? As we are talking about digital transformation, we know that digital transformation is a buzzword now. And everyone kind of explains it in their own way. Technology companies have different definitions. The enterprise, the business enterprise has different definitions. And really what we are trying to do is define what digital transformation means for a nonprofit. And very simply what we realize is digital transformation for a nonprofit is everything to do with your impact. It's about the transformative technology solutions that you need and the digital capabilities that you need to improve to supercharge your impact. That is what this digital assessment tool helps you do. We've created a very simple framework where we know that all nonprofits need to be digitally capable in six categories. And these six categories are really what you should be paying attention to. Your programs, your fundraising, your communications and marketing, your operations and how you collaborate as an organization, your security, and then your infrastructure and hardware. What the assessment tool helps you do is assess yourself in each of these categories. Now, it doesn't mean that you need to assess yourself and all of them, you can choose. For example, you might want to invest in making your fundraising better in the next year. So you could go into the tool and just do the fundraising assessment. What the tool does is after you do the assessment, which is a series of questions, it tells you what your rating is. So it gives you a digital capability score that helps you understand, as an organization, is your digital processes ad hoc or are you really standardized and can you optimize more? And really the rating is not about your technology. It's about how you use technology in your organization. So when we're asking questions in the assessment, we're looking at not only what technologies have you adopted, but how you've adopted it. And if you've also set up staff training, so your staff is using technology the same way. The best part about the digital assessment tool is that once you get your rating, you also get recommendations. We know that TechSoup is a universe of options and solutions and it's hard to know what's the right solution to go to. So the digital assessment tool actually makes it easier. So based on your questions and your rating, we give you recommendations that we think are more appropriate to you. An example would be if you are a small nonprofit, which only has three staff, and we know from your assessment that you probably need a CRM, we will not recommend Salesforce. Because we know Salesforce needs a lot of resources to implement correctly. So that's just an example. We've tried our best to align the recommendations to what we think will be most relevant to your organization. So very quickly, the digital assessment tool uses a framework that connects your assessments with your impact. When you go into the tool, we have a lot of worksheets that help you do your digital planning. So if you wanted to work with your team, you could. We know that digital planning is a collaborative exercise. You get the score and just to let you know, the score is ad hoc through adaptive. So basically, do you not have any processes to adaptive being, are you an organization that is set up in a way that you can continue to get new technologies as they come out? And the recommendations actually are a range of recommendations. So, we not only recommend technology, for that technology, we recommend, we'll give you articles, blogs, trainings, hardware that you need, webinars. So really, our attempt is to bring all the most relevant recommendations together. So while you look at the recommendation for Microsoft 365, you might want to read the article first. So you understand if it's the right recommendation for you. And we give that together. So I actually have a link in here that shows you the digital assessment tool. And I'd like to take a minute to just give you a quick demo to what the tool looks like. And here we go. This is our test account. So once you enter the tool, it's a free account for your organization. This is an absolutely free web application that is available to you, to all your friends, your staff, your volunteers. This is what your dashboard for an organization will look like, where as a team, you could add your top organization goals. And it's really to keep all your entire team grounded. You get your overall rating. This is a test tool. So you can see that this org is actually ad hoc. And if you hover over it, it explains what ad hoc means. These are the assessments. And you can see, you can go into any assessment and do any single assessment. You don't have to do them all. It's great if you do them all. Each assessment takes about 20 minutes to do. But for all of these assessments, you get a set of recommendations. You get, you know, you can go through your overall recommendations. You can even assign recommendations to a specific person in your organization. Right? You can see that. Assignees here. And the best part about the tool, you can add your team to collaboratively use the tool. So we understand that for small orgs, all of the information around your org is really not contained in one place. So you probably have a colleague who understands how your security is set up. Or you have a different colleague who understands how your fundraising is set up. You can actually invite your entire team and do these assessments together. So this is just a quick demo. We have a link to the tool. You can create your own account. And we are, of course, always here to help you if you have any questions. So I'd like to move, I'd like to turn this over to my colleague, Vanessa, who's going to tell us a little more about the technology products you can find on TechSoup. We are going to talk about how you can access all of these products here in TechSoup. You can access Ambassador Rate of Donated and discounted products through the TechSoup catalog. And in the TechSoup catalog, it's not only going to provide you a wide range of technology products that are discounted for nonprofits, but basically we are saving organization at least an average of $18,000 per TechSoup member. We have increased our cloud offerings and we're committed to help every organization move to the cloud and utilize our benefits and the benefits of the cloud. Right here, you are able to see all of the partners that we work very closely to provide this amazing products to nonprofits. We have key corporate partners that provide nonprofits access to their technology solutions and connect them to special programs and experiences through the TechSoup marketplace. Right here, we have Microsoft, we have Box, Adobe, Cisco, Novo, you can use any hardware, SANA, VMware and quite a lot of more partners that we were not able to fit here, but we have plenty of those that can help you in any step of the way in your digital transformation journey. And also nonprofit organizations can find the latest products and cloud offerings in our catalog. We have on-premise software, we have hardware and we have cloud technology too, as other things to help you out to the process and courses that you're gonna learn more about it later. I think one of the questions that I get asked a lot is what is the cloud? So the cloud offers basically, it refers to a software and services that can run into the internet instead of luckily in your computer. Most of cloud services can be accessed through a web browser like Firefox or Google Chrome. And some examples of cloud services include, for example, Google Drive, QuickBooks Online, Dropbox or Microsoft OneDrive. What are the benefits of the cloud? You can access your information anywhere in the world and any device that has internet connection. And one of the good things about cloud is that you can collaborate with your colleagues and you can collaborate in real time. So you can see the edits in real time in the same document that you're working on. For example, if I share a document with Kevin and we're working on the same document, I'm able to see all the changes that Kevin is making in the same document. And not only that, but it allows you to work in anywhere in the world. So if you want to work in your home computer and then later on you're gonna be in the office, it will allow you to have the same license sometimes that will allow you that hybrid environment that will allow you to pick up where you left off when you get to the office, for example. What are the differences between on-prem and on-prem services and software versus the cloud? So on-prem versus the advantages is that it is one-time expense and no going on costs to have to fund, for example. And then the cloud, the advantages are plenty and they keep growing. So the costs are spread out over time, software updates happen automatically, you don't have to think about them. You can turn licenses on and off as needed and also you're able to cancel those licenses as needed too. You have no more server hardware software maintenance and expenses. You can access your applications and firewalls from anywhere and it's a more of a security for all of your stuff. What are the disadvantages? On the on-prem side, you have a one-time expense. You need to upgrade in three or five years. You can get your money back if you don't, user want to change it for a different version and you're responsible for making sure your system is safe, patch and secure. What are the disadvantages of cloud? Well, the costs are spread out over time. You might need to retrain your staff on applications and workflows when they change it and it's dependent on internet connection a lot. One of the things that I want to talk to you about is Microsoft Cloud. We here in Texas are committed about taking you in this transformational journey in the best way possible in a way that you are able to understand everything that includes the digital transformation journey. One of the things is that we're partners with Microsoft and a lot of organizations use Microsoft products every day to help out in their mission. So one of the things that I want to talk to you about is Microsoft Cloud. So there are different options about Microsoft Cloud. There are free options for licenses in the cloud and they are discounted options only for nonprofits that there are paid options that you can get. So you have Office 365 licenses. You have enterprise mobility and security licenses. Microsoft 365, which is a bundle between EMS which is like a security software. Office 365, like for example Word, Excel, PowerPoint all of the Office apps and Windows 11 at this moment. So that bundle is Microsoft 365. You have Power BI, which is an amazing visualization data tool and you have Microsoft Azure. Microsoft Azure actually gives you $3,500 for free as a credit for that you are able to apply it to anything in Microsoft Azure that will help you in your digital transformation journey. How you can find those amazing Microsoft Cloud offers? One of the things that you can do is go to our website texas.org. You're gonna go to the product catalog and there's gonna be all the way to the top in the right side of the screen. Once you click on that, you're gonna see this amazing drop down with all of the corners that we have. All of these names might sound familiar to you like for example, Intuit, Microsoft, Lenovo. So all of that's how basically you can find any corner that has a relationship with TechShip and all the products that we have from them. In this case, you're gonna select Microsoft and that's gonna be the landing page kind of looks like this like Microsoft for nonprofits and you will have all of the offers that we have. One of the things good about Microsoft in TechShip is that we have a cloud expert teams that can help you all guiding you with your choosing the right Microsoft licenses for your organization and how you can get hold of them. So one of the good things about it is that once you are deciding what cloud offer you want for your organization, once you click on get Office 365 or get Microsoft 365 in the checkout process, you're gonna find this amazing website basically with a step by step guide on how you can get those licenses. At any point of time that you feel that you need somebody to help you out in this journey, then we are right here to help you out. You are gonna find this pop up in that website with our chat and we have live help. You're gonna have somebody that will help you out with the entering journey and our cloud experts are Monday to Friday from 7 a.m. to 2.30 p.m. Pacific time. You're gonna get support for free and the thing about it is that TechShip understands nonprofits because we're also a nonprofit. So we understand all the challenges that you have with choosing technology, getting the funding for that technology or basically anything that you might need in order to get the technology in your hands. So we are here to make you the best that you can be and help you with your mission and we don't believe about anything regarding sales pitches. We are here to help you all make and provide decision for your organization and we want to make sure that you utilize a product and that you're getting the best solution for your organization. So right there you're gonna be able to see in the chat that I pop this specific website. So if you want to have somebody in the chat you are able to and also to check all the resources that we have in this webpage. How else you can get somebody to help you out in this process? Well, we also have a ticket submission that you are able to do. And that specific ticket submission will lead into a free consultation. So you're gonna have somebody there and will help you out through the phone or via email if that's what you desire. And what you can get during that free consultation while you can get help with registration in the Microsoft non-profit portal that I know for some organizations that very difficult process. We are able to help you out choosing the right license for your organization, recommendation with any services or courses that you might need to boost your licenses and boost your knowledge to and implementation of those licenses. I know that often here in TechSoup we find organizations that don't have any deep personnel but it's only one man shop. We're right here to help you out in the process. And we have thousands of partners that can help you out doing that. So we also are able to recommend you who will be the best partner to go with it. So you don't have to worry about how you're gonna be able to implement those licenses. And unlimited support for free too. And I think one of the last things that I wanted to tell you and remind you is that we're here to help. That's one of the motives that we created this specific team for cloud because we understand how difficult technology can be often for smaller organizations. And our team is here to help you out and we're actually real people. We're not a robot. Right here you can see a few of the phases that you're gonna need via email or via phone when you're talking to us. And one of the things that we're also doing as a team is that we have created a lot of resources to help you out in this journey. We created a step-by-step guide for Microsoft Cloud licenses that it's from the moment that you're even thinking about cloud till the moment that you are using those applications. So right here it's a guide. I will put the link below. So you're able to use it. And also we are doing monthly virtual office hours. We talk all about technology and how to integrate cloud efforts to your daily job. So the next one that we're gonna have is gonna be how to integrate third-party solutions. For example, a box, a doggy sign, soon for our look at SANA, how to integrate them to Microsoft and where you already have. So hopefully you join us every month. We're right there also to help you resolve any questions that you have. So I just wanna say that technology can be easy when you have a team of experts like Kost to help you along your digital transformation journey. Thank you. Thank you so much, Vanessa. And we have Vanessa and Kevin on our webinar today and they're amazing. They help organizations all day long with their Microsoft CSP and other questions. So please don't hesitate to reach out to that amazing team. And now that we've spoken about products, I'd like to speak a little bit about these services that we offer nonprofits. We understand that nonprofits aren't technologies. That a lot of this technology is complicated and hard and has too many options. So at TechSoup, we offer TechSoup services that helps nonprofits with installation, implementation and management of their technology needs. We call these services our value added services offerings because these are a value add to our product catalog. And the range of services we have are consulting. So, and we have a range of consulting services for a lot of products. We have implementation and installation and then we do have monthly managed IT services where we help you manage all of those technologies that you take on or in fact your entire technology. So, we even have a special managed service offering for small organizations where if you don't have an IT admin, you could for a very, very small fee you just get a monthly subscription for us to fix unlimited issues in your organization. I do wanna point out that all of our services are really designed and built with the needs of a small nonprofit in mind. Nonprofits that do not have full-time staff that are able to help your IT. Another service I want to mention is our digital communications and website management service. We are very, very proud of this service offering. Especially with COVID, we understand how many of you had to work remote, had to move all your fundraising remote and how critical it is that your communications, your website, your web security, all of that is secure. So, as I was mentioning, all of our services are built with the small nonprofit in mind. And what we do in a services team is we design the services. So, an example would be, I keep mentioning installation service and that's really important because we've realized that nonprofits need help with installing technology. But not all technology is simple and easy to just click through and install for 10 of your staff and volunteers. So, we actually offer these services standalone. So, you don't have to buy the whole package to get a service. And we've noticed that no one else in the market does that. So, we wanna make sure that that is available to you. We offer help desk services standalone, implementation services. We will do projects for you that are customized to your needs. And the way that we deliver all of this is through a network of validated and vetted service partners. So, we have a list of partners that we choose because they have experience in nonprofits. They understand your budgets and they understand your needs and the fact that they won't have an IT admin on the phone when they have questions. And I think that that partnership really makes our services special and relevant to small nonprofits. I just wanna mention that all of the products that Vanessa mentioned that we offer in our catalog, we have services for all of them. I don't wanna take time to go through everything but please know that if you have any questions you can always write to us at services at techsoup.org. I wanna mention that specifically we have an entire suite of Microsoft 365 services. And we do that because we are very focused on moving your organization to the cloud. And without further ado, I'm gonna turn this over to my friend and services partner, Whit Godden, who we have developed our digital communications and website management services with. Whit, take it away. Thanks, Mona. Hello everybody. I'm gonna go ahead and share my screen here. It's a pleasure to be with you all today. I hope you guys are enjoying the town hall. I'm very honored and appreciative of TechSoup and our partnership. I'm Whit Godden. A little bit about TechSoup. So we are actually TechSoup's official marketing technology partner. And really like our goal is to empower organizations for good. Essentially your vision is our mission. So over the past two years, we have worked really closely with TechSoup to help kind of lead in the discussion and the conversation around digital marketing and website development. Along with this experience with TechSoup, we've also been really fortunate enough as an agency to be working with nonprofits alone for over 10 years at this point. One of the things I'm most proud about, and I think where there was a lot of synergy around this discussion, and particularly as Mona was mentioning earlier since COVID was sort of this unexpected and sort of uninvited thrust into digital transformation that we all experienced back in 2020. And so when we sat down and worked with Mona's team to design these products, we really did wanna have the thought and mind of the small nonprofits. So we really tailored our services specifically to meet those needs and also to meet some of the barriers that might be presented to nonprofits. So for example, we worked and kind of were able to figure out, okay, if we can provide a $79 consultation for website services, that's really a great opportunity for nonprofits to even just get an understanding and get a baseline of where to start going. Rather than your standard sort of like $500 consultation you might get with a standard digital marketing agency. So today I'm gonna talk through two of our core service offerings and kind of give you a little bit of information inside as to really how do services tailor into the rest of the tools and products that TechSoup provides nonprofits and really where you can leverage the services department to really maintain optimized and hopefully accelerate growth of your impact as well as the operations internally at your organization. So as I mentioned, we really focus on two main priorities or two main key topics here at TapNetwork through our services team. And the first is digital communications. So when it comes to the digital communications I would say we kind of hit on two key layers. You're the first layer is sort of building out the tactical as well as the technological strategy and roadmap, right? So we're looking at every single digital touch point that your organization might have and ensuring that all of those components are integrated and set up effectively both from a tactics and strategy as well as the technology that's involved. So on the left hand side here you'll see some you'll see what we would put together sort of like your strategic roadmap. What are the pieces that you need as an organization to put into place to really catapult and scale your digital efforts in your digital communication? Topics could be volunteer recruitment, donation, donation requests, managing your virtual fundraising events. I have a client that I'll be showcasing in just a few slides where we had a great opportunity to really blow them out of the water when it came to their annual gala. And then additionally, we also have as Mono was mentioning earlier I'd say that the strategic roadmap is really that setup, right? The discovery phase, the assessment what do I need to be put into place? And then we kind of help provide that roadmap and that oversight from our expertise really tailoring it to every organization. And then the other side we also provide the opportunity to help with any ongoing management and development of all of those components of marketing campaigns or other different communication levers that you're looking to do. Some of those pieces might include blog writing helping you guys helping organizations with their social media from developing and creating the assets to the monthly strategy. We even work with, as I mentioned before, event promotion, lots of other different pieces. So on the right-hand side you'll see an example of sort of some of the tools and the pieces that we help use to allow our, to support organizations to really build capacity, leverage communication and be able to monitor and track so that we know where we're going how we're gonna get there and whether or not we're headed in the right direction and when and if we may need to make a pivot at some point. So just a little glimpse or a snapshot these are some of the ongoing services that we provide through TechSoup. So we're not looking, not every relationship is gonna be as Mona was saying, all or nothing. We built these products and these services specifically to support the needs of every organization, however they need. So we offer social media services. We can step in and help with email marketing, donation, pipeline and digital fundraising. We have a couple of Google AdGrants service clients that we work with, branding and design services. This kind of folds onto two sides, right? It could be in your communications itself or it could also fall in line with a lot of your website or some of your print materials. So we help out in that as well. SEO and content marketing services. So how are you developing and optimizing the content that you're publishing both on your website as well as through your email and on your social media? We support online advertising, event promotion and management. That's one of my favorites, my past life. I was an event coordinator and event manager for a startup out on the West Coast. And then of course, a big component of what we work with is member engagement and community impact. I think that this particularly through the digital ecosystem has been a challenge for a lot of nonprofits to really master and grapple. And so being able to kind of step in and provide that consultative relationship and then build collaboratively and leveraging a lot of the tools and products that are already available through TechSoup's membership and being able to kind of harness that help with that implementation and ongoing management of those pieces. So that's a little snapshot of the digital communications and marketing side of what we do with TechSoup. And then on the other side, and I led with digital marketing because your website really is a part of your digital communication, right? So many nonprofits for many nonprofits, the first step that any audience member takes is gonna be your website. So I have here an example of a client that we had, this is one client that is very near and dear to Mona's heart and has become a very, very dear friend of mine through my client relationship. And also is a TechSoup member of I2OD Cares Foundation. So we were actually able to take their first website as you're seeing here and revamp it and make it meet the operational needs of their organization along with updating and aligning the kind of look and feel branding piece to really suit their audiences. So I do wanna show you, I'm very proud of this. This is sort of the updated version of their website. So what you can see here is we've kind of applied what we call a digital marketing user experience and user interface best practices along with an updated design to really help build the story as well as allow for better engagement and usability across the entire site. So I highly suggest take a look by I2OD Cares Foundation. They're an amazing organization really looking and striving to close the healthcare gap and end health and equity. They're fabulous. This was also a client that we, at the same time of launching their website and working on that, we had the privilege of being able to help them with their annual fund raise in Gala. And this was back in 2020, we raised close to $300,000 just in one evening with them. So they've just, I think they're a perfect example of success when they kind of double down in their digital transformation and utilize all of the services and all of the products available through TechSoup. Additionally, we do have in addition to sort of these website rebuilds and kind of looking at building it from the infrastructure, right? We also allow support, sort of ongoing website development and management services as well. So if your organization isn't necessarily ready or looking to invest in relaunching your entire website or setting out, as I mentioned before, writing a whole entire marketing strategy, there are ways to engage TechSoup with ongoing management services. And so here we have a couple of examples. I think the one that I'm most proud of and I think leads the most fruitful conversation is in addition to the digital assessment tool, we built a website wellness assessment where it actually crawls your website and it kind of gives you a very brief digest of what's working well on your website and what's not working well and where are there opportunities? And at that point, it kind of allows for a good starting point to open up the conversation through either a consultation or any other kind of conversation that you want to have with us to build out maybe some management services ongoing monthly subscription to help get you and start moving that needle slowly. So that is a little snapshot of what we offer here as a service partner and I wanna thank everybody for attending today. And Mona, thank you so much for the opportunity. We greatly appreciate it and love the partnership. Thank you so much, Witt. We love working with TAP and as Witt mentioned, we also do a lot of work in creating trainings. So now I'd like to tell you a little bit about all of the great training and courses that TechSoup has created for nonprofits. I am actually gonna share my screen so Witt, if you can take your screen off. Thank you. All right. So TechSoup courses. So at TechSoup, we understand that a huge need as you are digitally transforming is actually getting your staff trained. And actually what we hear from a lot of nonprofits is not just the staff, but volunteers. Basic digital skills is a huge need for nonprofits. So at TechSoup over the last four years, we've been developing over 200 courses for nonprofits. We have trainings that are available in several languages and in the US, they're available in English and Spanish. What is really special about TechSoup courses is that any staff or volunteer can get a free account and access to TechSoup courses. So this is not connected with your TechSoup membership account. And that's important than being built it purposefully like that so that it's easy for anyone to get access to these courses. All of our training is developed with nonprofit experts. So as Witt mentioned, we actually work with TAP network and we've created a brilliant series of email marketing courses for nonprofits. Again, we do all of our training development with adult instruction and online training methodology in mind and contextualize it to nonprofit challenges. An example is we have a whole bunch of courses on Excel. And instead of giving like different examples in Excel, our example is how do you build your budget using Excel? So all of the training, we know how busy you are. We know that you're probably gonna use this training in your almost non-existent free time. So we wanna make sure that the training is super targeted that you can find what you're looking for and that when you do the training, the example, the case study is relevant to you. I also want to introduce you to the Microsoft Digital Skills Center. This is a partnership and a collaboration with between TechSoup and Microsoft to make basic Microsoft digital training available to all nonprofits. There was a question in chat about whether all of the training is paid and the answer is no. We have a lot of free training. We actually often give free promotions every month. We also price our training really, really low. So if you go into the Digital Skills Center, you will find our basic and introductory courses as low as $3 and they are never about $10 per course. Our Digital Skills Center has over 30 courses and we built these courses because we heard of the support that nonprofit staff need in using basic Microsoft Cloud products like Teams. It's a great product and spending an hour without training can actually help you really utilize it to collaborate much more efficiently with your team. We have a range of courses. So we started courses that are free and introductory all the way to live workshops. We have cohort based sessions where you can learn together with a cohort of 50 nonprofits. We have expert sessions where we bring experts to our website to answer your questions directly about specific topics. We have seven hours. So there's a lot. And if you email us your requests, learn at techsoup.org then we can absolutely help you with it. I wanna actually, another point I wanna make here is because these courses are meant for individuals, actually every staff member has to create their own account. But if you as an organization, for example, there's Teams, we have two courses in Teams. And if you wanted to make it available to all 20 of your staff and you didn't wanna pay the full amount first off, please just drop us an email. We do this all day long. We will be very happy to facilitate a bulk discount for your entire organization. We wanna make sure that you're able to access these training. That's our first prerogative. So if you send us an email, we will help facilitate discounting on these trainings for your staff and facilitate access for your staff to these trainings. So again, learn at techsoup.org. Now very quickly, again, I know we're throwing a lot of information your way. I would love to show you what the TechSoup courses site looks like. So if you went to techsoup.course.tc and we'll share the link on the chat and in our follow-up, you can see the entire catalog. You can see that we've separated out the Microsoft Digital Skills Center. We have so, so many courses. So if you were to look for Power BI, you would find all of Power BI courses. We often put together our courses and tracks. So if you wanted to pick them all together, you could. You could take them individually. So that's just a host of options. And I'd highly recommend that you go into our catalog. You could look for fundraising and you would find all of our fundraising courses and we have a lot of them. So this is just so you understand where to find courses and again, please don't hesitate to reach out to us if you do. I also, I'm really happy to share that because this is a webinar for everyone who is new to TechSoup, we are able to make a special track of courses available to everyone on this webinar. We've created a track where we put together all of the foundational skills that we think every nonprofit staff should have. We have everything from project management to Excel, to Google AdGround seminar, to grant writing and cybersecurity. These courses will be available to you for free. If you simply click on this link, you can also share this link with everyone. You can give it to your staff, your volunteers. You will need to create a TechSoup account, but that's free and then all you need to do is click on this link and join the track and we really hope you find this useful. We would love to hear your feedback or if you want more things like this. So if there are other topics you want us to create training on, we have an entire team of experts that we put together to create trainings that are most useful to you. So please do reach out and we would love to hear from you. And with that, I am gonna turn this over to Eli who's going to tell us about the TechSoup community. Thank you. Lovely, thank you, Mona. I'll take over the screen. Click, click. Et voila. Hi there, friends. I'm Eli. I'm a community manager with TechSoup and I produce events and manage the TechSoup Connect Tech for Good chapters. TechSoup is made up of people with more than one million members. We're the biggest group of nonprofits passionate about using technology to help organizations create more impact. And I think we all have a lot to teach each other. So the first resource we want to highlight are the TechSoup forums. Do you have a question that needs an answer? TechSoup's forums are the place to go. The forums are populated by nonprofit experts and consultants, TechSoup staff and people just like you who want to share what they've learned with their fellow nonprofits. So that the next nonprofit doesn't have to suffer the pain that you did when you were trying to solve the problem the first time. It's our place to stop reinventing the wheel. The forums are brand agnostic and hosted by trusted technology experts who are volunteering their time to answer your questions. So go to the forums if you want to learn about TechSoup's offers. If you're looking for a recommendation for a particular tool or maybe you just want to gossip with your fellow nonprofits or talk about the potential impact of artificial intelligence. If you have a question, we as a community have answers. And of course, we're on all the social media channels too. So give us a follow. You can find the links to all of our sites in the footer of the website at TechSoup.org and we will be sharing the best links and resources around tech for good through the social channels. It's a great place to figure out what's hot in the sector whether it's civil society's response to the crisis in Ukraine or maybe you just need practical tips on how to plan a successful online event. And if you really want to get our attention add us on Twitter. Here is one of my favorite stories demonstrating the power of our community. We often feature questions from the TechSoup forums in our social media via the donate your brain hashtag. Over the summer, an indigenous nonprofit posted in the forum asking for help with their website. So our forum moderator Jane leapt to action and shared the forum post on Twitter and almost immediately was able to get the organization in touch with a volunteer design agency. A success story. TechSoup serves all nonprofits but we offer special support in a few specific areas. Check out our community home for tech resources catering to organizations focused on domestic violence libraries and food security. In fact, stay tuned because our next presenter will be talking about our latest initiative in food security. You already know about TechSoup's webinars that's how you found us here today and registered but did you know that we also have a global network of local chapters hosting free tech for good workshops and conversations. It's called TechSoup Connect and these chapters are managed by volunteers who offer free online and in-person events about tech for good. These events help nonprofits, their staff and supporters build communities, share resources and discover the new opportunities for social impact. Go to events.techsoup.org and search for your local chapter. And so when I said we, I really meant it. I actually got involved with TechSoup about 13 years ago as first an attendee and then a volunteer with the Vancouver Canada chapter. And actually ridiculously, I am still all these years later still hosting events. In fact, my next one starts in seven minutes. So you should check out my Western Canada chapter which is open to everyone now that we're online. So there are these 30 chapters and they're all locally driven events. And we think that's important because they allow the community to meet their own specific needs. So there's chapters who are operating in French, in Spanish, in Arabic and in Swahili. And we think the only that a local team really understands the needs of nonprofits in a way that me working for my office in Canada will never really understand. We all want to hear the stories and case studies about nonprofits in our backyard. How a nonprofit in Minnesota manages volunteers is gonna be quite different from one in London or Washington DC or in Vancouver. But what if you don't have a local chapter? Why not join me and start your own? You don't need to be a tech expert to be a TechSoup Connect host. You just need to be curious and a connector. Your role is to be the event organizer, the recruiter and to bring people into the room. So you should become a host to share your skills and build a reputation and help your fellow nonprofits gain the technology skills to do more good. You should apply at events.techsoup.org. It's super fun, I promise you. And with that, I'm going to pass you over to my colleague, Aaron, who will talk a little bit about Quad. Hi, everyone, how you doing? I'm Aaron, thanks Eli. I'm Aaron Dell, I'm the program manager for Quad. Quad is the latest homegrown membership subscription from TechSoup. So we spoke to 62 different food security organizations over the course of a long time, interviewing, having events, putting together discussions, presentations, research and analyzing. We asked them, essentially, with our 30 years of experience in the sector, our resources, our connections, what can we do to help you bring more value, to help you make greater impact? And the answer, the response was Quad. Essentially, there are three key areas that we discovered in talking to these organizations that they think are the most important parts to being successful for their organization. One is products. I think we all can relate to that. They want products to help modernize what they're doing. They want new tech tools. They want to move away from Excel spreadsheets, which I can tell you right now chronically, I'm sure a lot of you are used to that. That's very much what's happening in the food security org sector. They want to get courses to train their volunteers on these new tech tools. They want to create sustainable operations in this era of COVID. They've had to deal with food delivery, as opposed to people coming to them. So there's a lot of logistical issues, a lot of challenges, scheduling volunteers, retaining volunteers. So there's a lot of challenges, a lot of hurdles, and born out of that in our discussions was the idea of taking this product or products as well as courses, and then finally, community. So we have products, courses, and community. And those are the three key areas that these nonprofits told us that they want to enhance, and develop, and promote. So with that in mind, here comes Quad. What we developed is a membership service that provides three key areas. One, Quad offers products. In other words, you have zeroed out products, no admin fees. Now that's for a year subscription. If we can do that, we will do that with no admin. Some products that are discounted offers. So we work with our partners, can actually donate directly a product. They can allow at least for a discounted offer. And if that's the case, then sometimes we have to pay fees back to them. And in those instances, you at least get reduced admin fees. You may still have to pay the discounted portion of the product, but the admin fees are totally removed. So aside from reduced admin fees or zeroed out admin fees and reduced cost for certain products, you also get free, absolutely free courses. Mona and the others have talked about courses. You've seen how incredibly are. We have different tiers, like learning basics about Excel or adopting SharePoint. So there's a lot of different courses there that can help generate and enhance your organization. And they're all free through Quad. So we've got products that we can offer. We have courses that we can offer. And we also have a personal needs assessment support. And that'll be me essentially helping to guide, helping to shepherd along the way, offering suggestions in terms of articles, I think will be relevant to what you need, helping the place requests that you need. And essentially just connecting the dots with you if you need products, courses and community. So the products and courses, the big thing here that we're doing is creating this basic dynamic community space. Right now we have, I mentioned, worked with food security orcs, but it's open to everyone. We just, like Eli mentioned, domestic violence, food security orcs. These are sort of key sectors that we're concentrating on. But the idea with Quad is that we're gonna actually develop a bigger community for all stakeholders, depending here regardless of sector. And with Quad, the community would be a dynamic space. The food security orcs told us that they wanna talk to their peers. They wanna gain the ideas and the shared experiences that come out of conversation and debate. And so with that engagement, what we thought about is taking this community, taking the engagement and the ideas that come out of it, using the products and courses to help facilitate those solutions. So it's a three tier process with added support from me. So you've got products, courses and this dynamic community. The community itself, what we're gonna do is we're gonna add content. We're gonna have guest speakers. We'll have curated information in there. It's a lot of stuff pertaining to your needs and finding out the solutions for your programs and what you need to do. So with that in mind, let's see, we go over here, you can find Quad if you do a search here at our site, do a search. So this is brand new. We're gonna get it on the catalog list as well. But currently, if you wanna look for Quad, it's through a search field right here, you can find it right there. Quad is $2, and I want what that means. It's a $200 membership for a year. We took that number, we based on the annual spend of our TechSoup members. Now typically, we've got a lot of things, we have courses and products. But overall, I think the annual spend for most people is products. And if you look at $200, if you look at it that way, we think the value is so much more because you're not just gonna get zero.admin fees for products, you're gonna get absolutely free courses regardless of the tier. And you're also gonna get this collective solutions generating community with your peers. It's quite amazing what we've heard from these food security orcs and what they need to do and the challenges. Again, managing volunteers, making sure they can get food to the right place, dealing with routing and mapping issues in the era of COVID, working with volunteers of different levels of tech means and adoption. So there's a lot of challenges and we think that Quad's gonna answer those challenges. Again, it's $200, but the value certainly is so much more in our opinion. And we hope that you can join us. If you have any questions, you can certainly ask us about it here, right here. There's a screenshot of what it looks like. You'll see over here on the left is a column introducing all the sort of dynamic content we have. We're gonna have these discussions. We'll have these events put on. Again, special curated events with special content, specifically for Quad members. We have articles and resources. Our digital content team has included already some articles as well pertaining to some of the discussion information already born out of the consultations that we've had with some of our nonprofit members who have already signed up. So that is the gist of it. We think this is gonna go far. We think this is the future in terms of meeting the needs of our nonprofit members. And if you have any questions, please feel free to ask. What I'm gonna do is I'm gonna share a link right now in the chat, which is the Quad Direct Product link. There you go. I hope that helps. And from now I'm going to stop and I will move on to my colleague. Hi everyone. This is Kelly. Let me just get my screen shared here. So I know a lot of people might have to drop off. So I'm gonna try and make it short and sweet. But I am the associate manager of the client services team. If you've ever contacted TechSoup for support, you've talked to somebody in the client services department and we're the one who handles customer service along with account management. So basically we have a two-fold job. First is when you register with us, we are the team that goes in and checks your 501c3 nonprofit status and some other key points and gets you qualified or reach out for documentation if we need that. Once you're qualified and ready to go with requesting products and services, we're the team that you can contact for help navigating the website, checking on your eligibility, answering any basic questions about the products. We are not tech trained. That is why we have our wonderful services team and all the courses training and things like that. Client services mostly account management and some light product understanding. So if you want in-depth product support or if you want some recommendations, that's when I definitely go with our services team who can really help out your organization because they'll be able to learn what your needs truly are and be able to spend some time with you about that. So one thing I wanted to go over today was just navigating our website. It is a great website. We really make an effort to try to put as many resources and answer as many questions as we can right off the bat for you because we understand your time is precious and we don't want you to have to waste time giving us a call or filling out a contact us form awaiting a couple of business days for a response. So we really do try to put as much as we can on the website for you. On our landing page, when you go to www.techsoup.org, you will see that there's a couple of options here at the top. The services dropdown is where you can access a lot of the services that we talked about today or go to their landing pages to learn more about them. So I highly recommend checking that out after the webinar. Communities also where you can access some of the other things we've heard about today. And again, we'll get you to those landing pages that a lot of us have pinged the links into the chat. Another place is Help. Help's a great place to go. We have a little FAQ there along with an FAQ button that's always at the bottom of every page. And we do try to keep that up to date and really listen to the questions being asked and actually make it a frequently asked question section. So the next place I always recommend is if you've kind of poked around here, don't see what you want. Or if you're looking for a product that you'd like to check out with, we want you want to click on the product catalog page here or a tab here. That will take you to our product catalog landing page. And at the top, you have three new helpful options. Donor company dropdown is going to give you the entire list of every partner that we're partnered with. You'll see below here, I have a little screenshot. It starts with the A's. On the left here, you can actually click on the letter to go to it because it's alphabetical. So great way to kind of see who are we partnered with right now? What are they offering in there? If that's a question you have. Another spot is Categories. Great place to go. It's broken down into different sections like business needs, grant management, website management, things like that. And if you click on Hardware, I actually shared this link earlier that takes you to our Hardware page. And that's a great place to go if you're looking for computers. We have desktops, laptops, refurbished. We have access for free access to catalogs. For example, Dell and Lenovo have nonprofit catalogs that it's a $0 admin fee. You check out with TechSoup. You get a link and you get access to that. So it's a great place to get software discounts for new products too. So always recommend coming here and checking it out. We do try to break things down within the section. So for example, the donor company I picked was TechSoup Services for Nonprofits. And you'll see it's actually broken down within here and you'll see each product listed. You just click on that to bring up the product page. And the product page is where you're gonna have most the information that you're looking for. And something that's easy to miss is there is always going to be three tabs on these product pages. When you click on each one, you're gonna have a new set of information. And details and service costs, I find usually has the breakdown of services. So if you see something that says you're getting a 60% discount, you're wondering what that is. A lot of times it's broken down more in depth in that middle tab. And the general description is gonna be here. Rules, eligibility, restrictions is also a useful page. If you're worried, some partners only allow a certain number of products to be requested for our fiscal year, which is July 1st through June 30th. So it's a great place to check there for if there's any quantity restrictions or what types of organizations might not be eligible. Things like that is all listed in there as well. So easy to miss these three tabs and highly recommend always checking all three on a product you're interested in. A lot of our partners have a no refund policy. So it's important to really make sure you thoroughly understand the product, make sure it meets your needs before you check out. And then say you do check out and you can't seem to find that fulfillment email, those are stored in your My Account, or say you are trying to figure out where to go to for support for a specific product. We usually recommend going to our partners for just basic installation or download support. You can always contact us on our help page. Would you click here? You will have down here all the different places you can go to for help. For customer support, you're gonna click the contact us here and that's gonna take you to our contact us page where you've just filled out a form or it also has our phone number at the very bottom. So that's how you can get in touch with us. We are a little backlogged right now. We usually like to respond within a couple of business days but we are a little bit far behind with all the new exciting things going on with Microsoft and a lot of our things like quad launching. It's been a busy new year for TechSoup. So if you've tried reaching out to us and we haven't got back to you yet, I apologize. We will definitely though get back to you eventually or you can always give us a call as well if it's something that's urgent. We are open 7 a.m. to 12 p.m. Pacific time because we're located in California Monday through Friday. After that, we still are working and answering emails but the lines do close at 12 p.m. Pacific. Awesome. And so just a refresher on what client services can and cannot assist with. We can assist with the account management. You can answer your eligibility questions. We can help you navigate our website. We don't provide IT support. We don't provide product support. We can't answer in-depth product functionality questions. That's something TechSoup services or maybe the partner that provided it can answer those questions. So hope that all makes sense and I'm sure I will talk to one of you some day, some in the future. I am always helping out in our contact us form queue. So sometimes I will be responding so it's keeping an eye out for our members. So hope everyone enjoyed the presentation.