 Welcome everyone. I'm Steve Nunn, President and CEO of the Open Group. Many of you have told me that digital transformation and digital product delivery are really hot topics these days and have been on the minds of your organization's leaders this year. To talk more on these topics, we've invited the company ArcAssurance to come and share its digital transformation success story here on the main stage. So it gives me great pleasure to introduce Brad Nelson, President and CEO of ArcAssurance, Dr Kathleen Stone, Chief Architect and Nick Ross, Lead Business Architect. As I said, they're here to share ArcAssurance's digital transformation story. They will shed light on how they kicked off a digital customer intimacy initiative over a year ago now. They'll share a bit about the targets they've achieved so far and finally in a topic near and dear to my heart, they'll also share with you how the Open Group portfolio of Open Digital Standards helped strengthen and accelerate their digital transformation. We will start with highlighting our aims and expectations from the get-go. We had just been through a merger of three companies into one. After all the streamlining of processes and rationalization of systems that were required during the merger, we were under the impression that we have made some good strides in becoming an agile organization. That's where we were wrong. Completely. Analysis showed that we had really gone beyond the implementation of agile development. Amy Lee, our action consultant, commented that we had implemented mere ceremonies. Well, honestly, that hurt a bit. But that is what we hired Amy for, so that bit is great. Basically, we weren't at digital transformation yet. In fact, instead of being agile, we had started to lose grip on our budgets. We hadn't changed much more than integration of streaming as a way to develop software. We knew well that now it was time to really transform the whole organization and get our core operational value streams in order with cross-functional teams that work together. We simply didn't know how and where to start. It was quite great for us at that point. Kathleen reached out to Dick Masterson, our CIO. Without even knowing that we were planning to transform, he provided us with an approach which we actually decided to embrace within a few weeks. Now Kathleen herself will narrate what happened next.